2. Help you, communicate powerfully to
influence people-
Not by changing the way you act, But
by building on who you really are. So as to
1. Lead your health care team effectively
with
2. Understanding of Interpersonal
Relationships under diverse cultural
settings
3. The process of influencing others to
accomplish a task or mission by
providing purpose, direction and
motivation.
3
4. The traits that are the raw material for
leadership can be acquired.
Link them up with desire and nothing
can keep you from becoming a good
leader!
5. CHANGE!!!! - Fear of unknown.”
Informed People Don’t Fear Change
Build their capacity by ‘right maps’ –
Right Perceptions
6. “We are so
constituted that
we believe the
most incredible
things; and.....
once they are
engraved upon
the memory, woe
those who would
endeavour to
erase them”
7. Its important, “How you see the
things – your perceptions”
Because we Assume that the way we
see things is the way they really are!
And our Attitude and behavior grow
out of those assumptions
So….. “fundamental problem is having
a ‘wrong map’!”
16. Habits which help you win self and others
…..
,,,,,,,,,,,,,,,,,,,,,,,Independence
…………………Dependence
……………………………….Interdependence
17.
18. Knowledge
(what to,
why to)
Desire
(want to)
Skills
(how to)
Habits
Example: if you are ineffective in your interactions
with your work associates, unless you search out
correct principles of human interactions; you may not
even know you need to Listen!
22. Be your own creator
All good things are created twice:-
Mental or first creation and Physical or
second creation
Leadership/ Management?
23. Urgent Not Urgent
Important
I Activities
Crises
Pressing Problems
deadlines
II Activities
Prevention PC Activities
Relationship building
Recognizing new
opportunities
Planning
Recreation
Not
Important
III Activities
Proximate pressing
matters
Interruptions..
Popular Activities
IV Activities
Trivia, busy work
Time wasters
Pleasant Activities
28. 1. Win – Win is a frame of
mind and heart –
a higher way
29. Invest in Emotional Bank Account
Try to understand individual, - their motives
Show integrity - keep your commitments
Be loyal to those who are not present –
build trust of those who are present
Never forget small courtesies, little
kindness
And always extend apologies sincerely!
30. Win – Loose
Loose – Win
Loose – Loose
win
Win – Win
Win- Win or no deal
33. Desired results (not methods)
Guidelines – specify the parameters (principles/
policies etc.)
Resources –
Accountability – sets up the standards of
performance and the time of evaluation
Consequences specify
34. Create a clear; mutual understanding of
what needs to be accomplished - Focusing
on “what and not on how”
Give clear guidelines, resources,
Make accountable and
Set consequences
35. Listen empathetically – to fully, deeply
understand that person, emotionally as well
as intellectually
Communication – 10% words, 30% sounds,
60% body language
Diagnose before you prescribe
Do not put forth autobiographical response
37. 1. Autonomy – the choice to do it was made
by you, not somebody else.
2. Competence – knowledge and skill
3. Relatedness – the activity connects you
in some way to other people.
38. Need for security
Need for competence
Need for Achievement
Need for affiliation
Need for power (responsibility)
Need for status
39. Levels of Communication
Co operation
Low High
High
Defensive (win/ lose or lose/ win)
Respectful (compromise)
Synergistic win/ win
consideration
40. Force field analysis
Driving Forces
Restraining Forces
Current level of performance
41. 1. Exchange of Purpose
2. Right to Say No
3. Joint Accountability
4. Absolute Honesty
43. What’s your own bottom line?
If you could live your life over,
what would you do differently?
44. The strength of the team is each
individual member. The strength of
each member is the team
~ 300 team members
Notes de l'éditeur
A group of tourists who were visiting a picturesque village asked an old man sitting beside a fence, “were any great man born in the village?”
The old man replied, “Nope, only babies!”
Story of stephen covey’s son- conclusion “we wanted to change the situation without changing our perception about our son –when we honestly examined our deepest feelings, we realized that our perception was that he was basically inadequate, somehow ’behind.’ than others” no matter how much we worked on our attitude and behavior, our efforts were ineffective because, despite our actions and our words, what we really communicated to him was, “you are not capable.”
To change ourselves effectively, we first had to change our perception
“We are so constituted that we believe the most incredible things; and, once they are engraved upon the memory, woe to him who would endeavour to erase them”
Manager follow principles of control, rules, efficiency
Leader - direction , purpose and family feeling
proximate
Invest in Emotional Bank Account; can get extraordinary from ordinary people!!!
Show personal integrity
Honesty is telling the truth i.e. conforming our words to reality
While integrity is ‘conforming reality to our words,’ keeping promises, fulfilling expectations
Be loyal to those who are not present – build trust of those who are present
And always extend apologies sincerely- “Week are cruel, strong are gentle”!
Desired results (not methods) – what is to be done & when
Guidelines –
specify the parameters (principles/ policies etc.) within which results are to be accomplished
Resources –
human, financial, technical, or organizational support
Accountability – sets up the standards of performance and the time of evaluation
Consequences specify – good and bad that will happen as a result of the evaluation