workplace etiquttes

1. Presented by:Presented by: Prof. AMITProf. AMIT
SINGHSINGH
HPIHE

4. What Is Etiquette?What Is Etiquette?
• Etiquette is a French word which means
“ticket”.
On important occasions, a ticket of
instructions was issued to the masses
detailing what they should do. Thus, the
ticket enlists the rules of well-mannered
behavior observed in a polite society.
• In a professional sense, this includes
behavior towards clients and colleagues
which is in their best interest

5. First ImpressionsFirst Impressions
“It only takes 15
seconds to make a
first impression, but
it may take the rest
of your life to
change a bad one.”

6. • Within 30 seconds people judge your
– Economic level
– Educational level
– Social position
– Level of sophistication
– Level of success
• Within 4 minutes people decide your
– Trustworthiness
– Reliability
– Intelligence
– Capability
– Friendliness
– Confidence
Judgment of first impression

7. How to Utilize EtiquetteHow to Utilize Etiquette
• Professional behavior
helps build strong
relationships among
management, staff and
clients
• A good working
environment
• Builds self-confidence and
self-esteem
• will help prevent
misunderstandings
• Enhances personal image
• Upgrades skills

8. Employees are bothered by co-workers who:
• Have poor personal hygiene
• Don’t clean up after using the office kitchen, sink,
wash room, or appliances
• Leave trash or personal belongings in other
people’s work spaces
• Frequently complain
• Don’t acknowledge you unless you speak to them
directly
• Wear clothing that is dirty, too casual, or
distracting in some other way

9. Employees are bothered by co-workers who:
• Flirt with co-workers or clients
• Drop in on you while working and don’t ask if its
okay to interrupt
• Habitually arrive late at meetings
• Gossip
• Borrow things but forget to return them
• Have outbursts of anger/yell/curse
• Speak too loudly on the telephone

10. UNDERSTAND THE POINT
OF OFFICE ETIQUETTE
Just as living in a society requires us to
follow a set of conventions and rules,
observing appropriate social behavior
within the work context ensures team
respect and an enjoyable day-to-day
working experience.
1

11. BE PUNCTUAL
It shows that you respect the
time of your Organization and in
turn it will compel them to
respect your time too.
2

12. DRESS APPROPRIATELY
Remember that the office is not a party place
and you will have to dress in a way that commands
respect both from your colleagues and clients.
No organization likes to have a
shabbily dressed employee
3

13. STAY AWAY FROM GOSSIP
Don’t participate in office
gossip; it’s just another
distraction that can reflect
badly on your character and
damage others’ careers.
4

14. ASK BEFORE BORROWING
It is imperative that you ask first and then
borrow. This attitude of yours will ensure that people
also treat your things with the same respect and your
things are not missing.
5

15. ALWAYS SAY PLEASE, THANK
YOU, YOU’RE WELCOME, and
I’M SORRY
It’s an attitude. Respect those around
you and they will return that respect
With each request – SAY PLEASE
With each completion – SAY THANK YOU
With each gratitude received – SAY YOU’RE
WELCOME
With each error – I AM SORRY
.
6

16. DON’T CONSISTENTLY INTERRUPT PEOPLE
If your co-worker is having a
work related conversation don't
interrupt - just wait for them to finish
or ask them to see you when they are
through.
7

17. REFRAIN FROM BEING LOUD
• Whether you're on the phone or talking to a colleague, avoid
being loud.
• If you have a received a call on your cell phone, it's a good idea
to take a walk down to the corridor or find another room.
• Use your mobile’s vibrating/silent
feature if you need to leave it on. Avoid
making personal calls at your workstation.
8

18. STAY HOME WITH THE SNIFFLES
You may feel you should be applauded for bravely
soldiering into work when ill, but no-one else will.
If you absolutely must appear,
be considerate and use tissues
and wash your hands frequently
to reduce the spread of germs.
9

19. BE SENSITIVE TO OTHER’S NEED FOR PRIVACY
Don’t read someone else’s faxes, emails, mail or
computer screens.
If you need to discuss anything
sensitive or private with another
colleague, find a room where you
can shut the door and nobody else
can overhear you.
10

20. Have a Positive Attitude
• Be Enthusiastic and Energetic and
Portray Genuine Interest
• Avoid Negativity
– Don’t complain, be rude, disrespect
coworkers, act unprofessionally, or
gossip
• Exceed Employers Expectations
• Offer Suggestions, Become Part of the
Team, Be Reliable, and Be Honest
11

21. Take Initiative
• Ask for Things to Do
• Ask to Attend Meetings and Events
• Go Above and Beyond your Duties
• Don’t Be Afraid to Ask Questions
• Learn All You can About the
Industry
• Get in the Information Loop
12

22. Don’t Make Complain Frequently13

23. Give credit where
credit is due.
No one likes a credit
thief or glory hog.
Acknowledge those
who help you along the
way, and they’ll likely
do the same for you.
14

24. Stay Away From Nasty Politics
Avoid playing blame games. Don’t form
Lobby against others.
15

25. Maintain Dignity
Behave professionally at workplace
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26. “Don’t reserve your best behavior for special
occasions. You can’t have two sets of manners,
two social codes – one for those you admire
and want to impress, another for those whom
you consider unimportant. You must be the
same to all people.”
~Lillian Eichler Watson

27. Business CorrespondenceBusiness Correspondence
Email EtiquettesEmail Etiquettes

29. Business Body LanguageBusiness Body Language
EtiquettesEtiquettes
• Eye ContactEye Contact
• PosturePosture
• SmilesSmiles
• HandshakeHandshake

30. Eye contactEye contact• Appropriate eye contact
is important for effective
communication.
• People who like or feel
comfortable with each
other engage in eye
contact more frequently.
• People who avoid eye
contact are likely to be
feeling uncomfortable,
guilty or embarrassed.
• Staring or holding eye
contact for too long can
make people feel
uncomfortable and is
unsettling.

31. PosturePosture
• One of the first key things people notice is how
you carry and present yourself. Do you walk and
stand with confidence like -
• Stomach in
• Chest out
• Shoulders back
• Head up
• You also tell people through your posture if you
are want others to approach you

32. SittingSitting
StandingStanding
Walk
Head motionHead motion

33. SmileSmile
• Smiles are an important
facial expression.
• They show interest,
excitement, concern; they
create an upbeat, positive
environment.
• Smiles can, however, be
overused. Often, men smile
when they are pleased;
women smile to please, You
know which is the most
powerful!

34. HandshakeHandshake
Another vital
component you
need to bring to
any interpersonal
encounter is a firm
handshake. Again,
those few seconds
you "shake" can
empower or
weaken a
relationship.

35. The Pull-In
The Two-Handed Shake
The Topper
The Finger Squeeze
The Bone Crusher

36. The Palm Pinch
The Limp Fish

37. The Proper Handshake
• Firm, but not bone-crushing
• Lasts about 3 seconds
• May be "pumped" once or
twice from the elbow
• Is released after the shake,
even if the introduction
continues
• Includes good eye contact with
the other person
• Hold your drink in your left
hand to avoid a cold, wet
handshake

38. BODY LANGUAGEBODY LANGUAGE
• *Crossed arms = defensive
• *Fidgeting hands or tapping
feet = nervous or bored
• *Lack of eye contact =
untrustworthy
• *Leaning back= discomfort
*Leaning forward = interest
*Smiling = friendly
*Nodding = attentive and alert
*Eye contact = curious and
focused
NEGATIVE SIGNALS:POSITIVE SIGNALS:

39. Code of BehaviorCode of Behavior
• Six “S’s” to Meeting/Greeting
1. Stand
– Shows respect
1. Smile
– Encourages a smile from the recipient
1. See
– Look into recipient’s eyes
1. Shake
– Utilize proper greeting
1. Speak
– Speak your name slowly and distinctly
1. Say
– Say the recipient’s name

40. Business DressBusiness Dress
EtiquetteEtiquette• Business attire varies in different parts of
India. It is better to dress slightly more
conservatively than too casually.
• In India position in the hierarchy of business
dictates formality of dress.
• Use common sense in dressing.

41. What should I wear?
II
Don’Don’
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ThinThin
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42. Clothing Tips for Men
Conservative 2-piece dark suit, navy
blue or medium to dark gray.
Pastel-colored (soft, near neutral)pants.
Shirts varying from light solids to small
checks and stripes
Silk tie complimenting in color or style
Black or White socks
Dark polished shoes and matching belt

43. Dress for Success

44. Clothing Tips for Women
•Stick to pastel shades. Flashy and over bright colours are a
strict no-no at office.
•Formal business suits with close pressed trousers and
blazers
•Well-fitted salwar-suits with dupatta. sari with blouses
either matching or contrasting the overall outfit.
•Close toed formal or firm-fitted open-toed heels/flats.
•Minimal and simple jewellery.
•Black or brown leather purses or office bags.
•Less make-up in basic shades if required

45. Dress for Success

46. Meeting EtiquetteMeeting Etiquette
• Always have your notebook
& pen
• Never bring up personal
problems/issues in a
professional situation
• Avoid “you” talk
• Stay on schedule
• In conference rooms hang
back until power players
have taken seats
• Do not use your cell phone
when you are in business
meeting.

48. Teacher Etiquette Tips for the Modern
Professional
Etiquette with Other Teachers
• Communication- Always use formal conversation with fellow
teachers. Keep informal for your home work.
• Discretion-Use discretion when talking about students and anything
confidential with other teachers. There are situations where it's
appropriate to discuss such topics, but it can be very easy to gossip. Don't
fall into this trap.

49. Continue ….
• Avoid cliques. A small group of people who do not allow others to join
them. there are a number of staff cliques. Rise above this middle school behavior.
It also sets a good example for your students. How can we expect students to
learn how to respect others and treat them as we'd want to be treated if we don't
practice this behavior ourselves?
• Language/topics. Use appropriate language and stick to appropriate
topics in the school environment, particularly in front of students. This includes
referring to other teachers as Mr./Mrs. ____ and not discussing students unless it
is necessary for a given situation.
• Social media communication. There is nothing wrong with
communicating with your fellow teachers on Facebook, Twitter, etc. However, it's
important to keep school talk away from these public forums. Not only is it not
professional, but you never know who might be reading. Keep comments on your
Facebook Wall and Twitter feed about school positive and fairly general,

50. Etiquette with Students
Appropriate relationships.-Your students are not your friends. Kids are looking for a
positive teacher role model. You need to fill that role the best that you can and not try to be
something that you shouldn't be for them.
Setting an example with technology- You expect your students not to fool
around on the computer, answer their cell phones, or text during class. Set an example by not
engaging in these behaviors either unless there is some sort of an emergency or something that
cannot wait (i.e. a phone call from the principal).
Topics and language.-Just as you keep your topics and language with other teachers and
staff members appropriate in front of students.
Respect-All students deserve to be treated with the same respect that you give adults. Take the
time to hear their feelings and opinions. Sometimes a student may just need time to talk.Even a few
minutes may make a world of difference for that student.
Sharing personal information -there is nothing wrong with giving out a personal
e-mail address and/or phone number to a trustworthy high school or college student after he has
graduated. Some students want to keep in touch to network. As former students move up in the
world, you never know when they may be able to return the networking favors or give you a
valuable resource.

51. Etiquette with Non-Teaching Staff
Respect. Teachers or not, everyone who works in a school plays
an important role. You never know when you'll need to ask for a
favor from the staff. Make sure that you know how much you
appreciate their work.
Discretion. Just as it's important to use discretion when talking
with the teaching staff, it's important to use discretion with other
staff members. The same rules apply.
Social media communication. The same rules apply that did
with fellow teachers.

52. Once again……..
• Be self-aware-use common sense
• Mind your own business
• Avoid politics
• Never ever go over your supervisor’s head
• Obey your company’s business dress attire
• Keep your Dignity level high
• Treat every employee with the same respect
• Do not post things of an offensive nature
• No matter your job or your title, always hold yourself to a
higher standard

53. ConclusionConclusion
• Be cognizant of your interactions
with others
• Treat others how you
want to be treated
• Thinkbefore you act

55. AnyAny
QuestionsQuestions