1. Restaurant
Restaurant is a place where we have to deal with a number of
customers , and the key to success is customer
satisfaction.
But today, most of the restaurants follow traditional means of
services.
The services like order tracking, bill generation are performed
manually, therefore, when number of orders increases or there
is scarcity of resources like staff, the situation becomes
difficult to handle.
These factors create a gap between restaurant services and
customer satisfaction.
Now need to overcome these problems…!
Welcome
3. Current System
Today’s traditional methodology of taking orders from customer, generating
Kitchen Order Tickets (KOTs), communicating orders with chefs, generating
bills, recording all orders and maintaining all records are hard tasks.
This method has several problems :
Handwriting misinterpretation.
Sometimes chef is unable to read handwriting of order given by the
waiter. So delay in preparing food or it possible that wrong food is
prepared & served to the customer.
4. Paper wastage.
Once paper is used to write down the order it is totally wasted. Every time
waiter needs a new paper for new order.
So it is not eco-friendly.
Repetitious journey of waiters.
Waiters will continue to run from kitchen to table & need to remember the
particular order for the table.
5. Difficult for manager to track what is going on.
Manager will not able to track down the order of the customer.
Wrong calculations of bills.
It is obvious that hand written bills will conduct some kind of error. During
calculation or sometime waiter forgets to note down some item on paper
which will create the wrong calculation at the end.
6. Proposed System
Aim
The aim of project is to automate restaurant ordering and billing system.
Orders will be communicated in between Costumer and kitchen via Wi-Fi
technology so that disadvantages of “paper based” system could be
overcome and Customer waiting time will be less.
7. Here , we will use tablet for displaying menu.
8. Login Module
Different users of this system will have different access rights and
authority, which will be identified according to their login. User will have
to enter their login ID and password to enter their account.
Chef Module
Order sent by the customer will be handled in the kitchen by chef. If stock
is insufficient (any food item cannot be prepared) or if the order is ready,
then chef will be able to notify manager and customer about same.
Main Modules of the System
9. Cashier Module
On no more orders are to be placed on table, whole order of that table will
be forwarded to cashier. Its obvious that cashier will generate final print of
bill for that customer.
Admin Module
The owner of the restaurant, or admin, will have full rights over the system.
He will be able to modify database, add or remove any staff member, make
required changes in menu items, etc.
10. Advantages :
The various benefits are :
Reduce Waiting time.
Faster KOTs generation.
Easy transaction of orders.
Accurate bill generation.
Ease of records maintenance.
Better synchronization of data.
11. Limitations :
The limitations are :
The users of the system must be aware of using android.
Wi-Fi must be enabled for all the working hours.
Tablets or other hand held devices are required.
Server failure.
If the power failure occur, the wall system is stopped.
