1. India – A Brief
Presentation
Amol Vidwans

2. India
2

3. India - General
 Total Area : 3,287,590 sq km (slightly more than one-
third the size of the US)
 Land: 2,973,190 sq km
 Water: 314,400 sq km
 28 states and 7 union territories
 14 official languages
 English is the most important language for national,
political, and commercial communication
 Hindi is the national language and primary tongue of 30%
of the people
 World’s Largest Democracy
3

4. India - Economy
 Industrial Product Growth Rate – 8.2% (2005 est.)
 Gross Domestic Product - 7.6% (2005)
 Inflation Rate contained at - 4.55% (December 2005)
 Foreign Exchange & Gold Reserves - $145 Billion (2005 est.)
 By Composition
 agriculture: 20.6%
 industry: 28.1%
 services: 51.4% (2005 est.)
 By Population
 agriculture: 60%
 industry: 17%
 services: 23% (1999)
4

5. India - People
 Population – 1,095,351,995(July 2006 est.)
 By Age Structure
 0 – 14 years – 30.8%
 15 – 64 years – 64.3%
 65 years and over – 4.9%
 Median Age – 24.9 years
 Population Growth Rate – 1.38% (2006 est.)
 Literacy (definition: age 15 and over can read and
write)
 Male – 70.2%
 Female – 48.3%
5

6. India – Energy
 Oil
 Production - 785,000 bbl/day (2005 est.)
 Consumption - 2.32 million bbl/day (2003 est.)
 Exports – 350,000 bbl/day
 Proved Reserves - 5.7 billion bbl (2005 est.)
 Natural Gas
 Production - 27.1 billion cu m (2003 est.)
 Consumption - 27.1 billion cu m (2003 est.)
 Proved Reserves – 853.5 billion cu m (2005)
6

7. India – Knowledge Society
 Second Largest Reservoir of Knowledge
Resources – engineers, scientists, managers and
skilled personnel
 Largest pool of IT Manpower in the world
 Indian Companies and Labs filed 1700 patents in
2003 (from 1200 in 2002) with the US Patent
and Trade Mark Office and 15,000 in India
 Only the 3rd country in the world to
indigenously built its own Super Computer
7

8. India – Knowledge Society
 Accordingly to OECD, India has spend US$ 19
billion in 2000-01 on R&D spend
 Over 100 MNCs have setup R&D centres in
India. These include – GE, Bell Labs, Du Pont,
Daimler Chrysler, Eli Lilly, Intel, Monsanto, Texas
Instruments, Caterpillar, Cummins, General
Motors, Microsoft, Hewlett Packard and IBM
 More than 50 MNCs including Motorola and
Nokia get their chips designed in India
8

9. India – Knowledge Society
 According to NASSCOM-KPMG estimates, the India
ITES/IT Services sector is expected to generate
revenues of $62 billion by year 2008-09 and $148
billion by 2012
 220 of the Fortune 500 companies outsource their
software from India
 80 of the world’s 117 SEI CMM Level-5 companies
are from India
 FII Net Inflow in India Stock-markets since 2003 has
been $24 billion
 Every $100 that makes its way into an India
factory grows to $121. The returns from similar
Chinese and US investments tend to much lower at
$116 and $107
9

10. India – BPO Industry
 400 of the Fortune 500 companies either have Call
Centers in India or Outsource to Indian Companies
 India controls 44% of the Global Outsourcing
market for Software and Offshore Outsourcing
and is expected to grow to a 51% share by 2008
 58 cents is the cost saved on every Dollar US
Firms spent and create net value for the US Firms
worth 1.45 dollars on Off-Shoring according to
Mckinsey Global Institute Report
 By end of 2005, India’s software and back-office
exports are expected to reach $22.5 billion and
expected to be at $50 Billion by 2010
10

11. India - Communications
 Domestic
 One of World's largest domestic satellite systems,
the Indian National Satellite system (INSAT), with
 5 satellites supporting 33,000 very small aperture
terminals (VSAT)
 Mobile cellular service (both CDMA and GSM)
 introduced nationwide in 1994
 4 metropolitan cities and 19 telecom circles each with
about 3 private service providers and one state-
owned service provider
 1 Billion Telephone Connections
 Out of which 573 Million are Mobile users
 3.5 million are added every month
11

12. India - Communications
 International bandwidth available for both voice and data
traffic through
 satellite earth stations
 8 Intelsat (Indian Ocean) and
 1 Inmarsat (Indian Ocean region)
 9 gateway exchanges operating from Mumbai (Bombay), New
Delhi, Kolkata (Calcutta), Chennai (Madras), Jalandhar, Kanpur,
Gandhinagar, Hyderabad, and Ernakulam
 5 submarine cables, including Sea-Me-We-3 with landing sites
at Cochin and Mumbai,
 Fiber-Optic Link Around the Globe (FLAG) with landing site
at Mumbai,
 South Africa - Far East (SAFE) with landing site at Cochin,
 i2icn linking to Singapore with landing sites at Mumbai and
Chennai
 Tata Indicom linking Singapore and Chennai
12

13. What do Global Experts say about
India?
 Goldman Sach’s BRIC Report projects India emerging as the
No. 3 Economy in the World by 2040, just 3 decades from now
 D&B Business Optimism Index (BOI) for Q1 2006 portrays the
Indian economy looking optimistic on growth prospects, with
sentiment highly upbeat in the domestic stock market (the
Composite Business Optimism Index stood at 167.7 points in Q1
2006 compared to 138.4 points during Q1 2005)
 2nd most attractive emerging retail market in a Global Retail
Development Index of 30 developing countries drawn by A T Kearney
 According to Credit Lyonnais (CLSA), India is the stock market with
the greatest short-term and long-term potential in Asia
 According to FDI Confidence Index of A T Kearney (Sept. 2003) global
investors rated India as the sixth most attractive FDI destination
worldwide
 India’s Sovereign Credit Ratings
 Moodys – Baa3
 Standard and Poor – BB+
 Fitch IBCA – BB+
13

14. India – IT Support
The Present

15. India IT Mission Statement
“To meet Enterprise’s needs of Information
Sharing in alignment with Business Strategy and to
add Business Value whilst On-Time and In-Full Delivery
of IT Services.”
15

16. India IT Service Delivery’s Role in India
Business
India IT Service Delivery Team plays a dual role
 Support function
 Manage the In country IT Assets
 Manage and Maintain In country IT Applications and IT Systems
 Initiate, Support and Promote Information Protection Initiatives
 Provide Routine IT support to the Business
 Business Partner
 Ensure the Alignment of the IT with the Business Needs and
Changing Environment
 Development and Deployment of NEW Systems
 Act as an enabler and facilitator through IT systems in Adopting
and Adapting of Existing Business Process Changes
 Help and Contribute to resolution of Business Requirements (for
example: LTS conditions)
16

17. India IT Service Delivery’s Role in India
Business
 Serving (through a common single team):
 Two CVX Business Entities
 Caltex Lubricants India Limited (Lubes)
 Caltex Gas India Limited (Marketing)
 Supporting a total of 200+users across:
 1 India Corporate Office
 2 Blending Plants for Lubes Business
 23 Depots across India for Lubes Business
 6 Regional Offices for Lubes and Gas
Businesses
 2 LPG Bottling Plants for Gas Business
 1 LPG Terminal
17

18. Applications in INDIA
Caltex Lubricants India Ltd
• India ERP Application
Caltex Gas India Private Ltd
• India ERP Application
• Distributor Management System (DMS)
Chevron Petroleum India Limited
• India ERP Application (Testing Phase)
18

19. India Home-Grown ERP Application
Users Supported:
• Total Users – 219 users
Demand • Lubes - 115
Customer
Planning • netGIL users – 38
• Other users – 77
• Marketing - 104
Distribution Resource Planning
Finance & Accounts • netGIL users – 45
• Other users - 59
India ERP Application can also
Fixed Assets Taxation
cater to business needs on:
Pricing Procurement
• “Hub & Spoke” Distribution
Architecture
Costing • Toll Blending Operations
• “VAT Ready”
Quality control Inventory • Work underway on
• OTIF Tracking
Production • “Project Olympic” –
Interfacing Payroll to the
Regional SAP
Data Flow infrastructure
Technology
• Uses SQL 2000 and VB 6.0
• Current Database Size – 3 GB
• Current Disk Space – 70 GB
19

20. India – IT Support Footprint
Lubes
24 Operating Depots
Depots on VAT – 15
NON VAT Depots – 09
Gas
• Zirakhpur 2 Locations on VAT
• Karnal 3 Locations on NON VAT
DELHI  • Chandigarh
Jaipur •
• Ghaziabad
• Kanpur
Agra • • Varanasi
• Jamshedpur
• Ahmedabad
• Kolkatta
• Indore
• Cuttack
 MUMBAI •  • Sambalpur
• Pune  Blending Plants (2)
• Hyderabad 
Goa •  Regional Offices (3)
• Bangalore  Vijayawada
•
• • Depots (24)
 CHENNAI  
Gas Bottling Plants (4)
Aluva • MADURAI 
 Gas Terminal (1)
 TUTICORIN 20

21. India IT Service Delivery – Present
Organizational Structure
Amol Vidwans
(In-Country Manager)
Infrastructure Support Planning &
Application Team
Execution Team
Suresh V
(IT Applications Administrator) M R Balamurugan
P Krishnan
(IT Delivery Team Leader)
(IT Systems Administrator)
Rajakumar C Balamurugan Raja Bomman
(IT Systems Coordinator) (IT Applications Specialist) (IT Applications Specialist)
P Sundar
(IT Systems Coordinator)
Rajani Kant Pathak
(IT Systems Coordinator)
21

22. People Capabilities
Skill Set
Certifications
RISP QWE
Software Testing
OELRBS
IT Project Decision Maker
Supervisory Management
Microsoft
CPDEP for IT
CSOC
CCNA
ITIL
0 5 10 15
 Audit Track Record  Participation in
 Infrastructure IT and Applications Audit  Sri Lanka GIL Rollout
2003 – “Overall Satisfactory with NO LTS”
 Sri Lanka IT Audit
 SOX Readiness Review 2004 – No Findings
 Cambodia IT Audit
 Infrastructure IT and Applications Audit
 ITSM Project as Downstream EH IT
2006 – “Overall Satisfactory with NO LTS”
RAD (Review, Advice, Deploy)
22

23. India – IT Support
How did we get here?

24. India Caltex Business – year 2003
 3 Distant Legal Identities
 Chemoleums, Chennai
 Caltex Lubricants Limited, New Delhi
 Caltex Gas India Private Limited, Chennai
 Associated Distant IT Systems
24

25. India – IT Footprint in year 2003
Facility Chemoleums Caltex Lubricants India Ltd Caltex Gas India Pvt. Ltd
Domain CML CML CALTEX
Connectivity ISDN Dial Up ISDN Dial Up Lease Line Internet
Email Chemoleums.com Caltex.com Caltex.com
Server Windows NT 4.0 / Linux Windows NT 4.0 / MS Exchange Windows NT 4.0 / MS Exchange
Desktops Most are Assembled ranging Branded / Assembled Branded / Assembled
from PI to PII (Mix Bag) (Mix Bag)
Applications  Depot Billing System  Depot Billing System  Bottling Plant’s Billing
(FoxPro) (FoxPro) System. (FoxPro)
 Corporate / Regional -  Corporate / Regional - Sales  GAS Terminal Software
Financial Accounting & Marketing (FoxPro) (FoxPro)
(FoxPro)
 Tally Software for Caltex
 ERP for Supply Chain Financial Accounting
Management
 ERP for Supply Chain
Management
25

26. India IT Objectives / Challenges (year
2003)
 To Align India IT infrastructure with CVX standards
& requirements
 Phase 1 – Commonality, Single Platform (Get the
Base Right)
 Phase 2 – Built on the Base (Expand the Reach)
 Phase 3 – Concentrate on Quality of Service and
Building Partnerships
 Phase 4 – Maintain and Manage Customer
Satisfaction Levels
 Leverage on the CVX Infrastructure and Systems
 Merge the India IT Infrastructure into the CVX
Infrastructure and Systems
26

27. Phase 1 - Get the Base Right (year
2003)
Objective:  Infrastructure
 Connectivity
To bring
COMMONALITY in the  256 KBPS IVPN to SG EHub
Infrastructure and  2 MBPS MAN Link to INHQ Facility
Applications across  Single Common Domain for India - INHQCTX
India Business Units  Single Common Email Solution for India
deployed – IMAIL
 Common Operating System on Desktops –
WINDOWS XP
 Server Infrastructure
 Common Operating System across ALL
Servers - WINDOWS 2000
 Deployed Automatic Virus Definitions
Result: Updated for ALL connected desktops using
the NAV server on daily basis
“Overall Satisfactory”
 Deployed CITRIX as a solution for
Rating with no LTS Remote users (Dial up) to access India
during the IP Audit by ERP Applications remotely
the CVX Corporate  ESAS standards and Compliance
Audit Team Testing have been implemented on all the
servers
 Decommissioned both Caltex and
Chameleons exchange servers
27

28. Phase 1 - Get the Base Right (year
2003)
Objective:  Application
 Align the India ERP to the NEW Merged
To bring (between CLIL and Chemoleums) Entity, namely
COMMONALITY in the Caltex Lubricants India Limited
Infrastructure and  Costing Module / Inventory Valuation in ERP
Applications across  “Project Optimus” Inventory Valuation as per
India Business Units AMEA Finance
 Customized F&A Module to bring India Gas on a
Common F&A module for both businesses
 Deployed and Implemented a Common Payroll
Module for both the Businesses
 Performance Enhancements
 Deployed a 3-Tier Architecture for the
India ERP Application
Result:
 Remediation of LTS 2002 Audit
“Overall Satisfactory” Findings
Rating with no LTS  Deployed ESAS Standards for MS SQL
Database Server and Software
during the IP Audit by Application
the CVX Corporate
 IP Compliance Requirements for the
Audit Team India ERP Application
28

29. Phase 2 – Built on the Base (year 2004)
Objective:  Infrastructure
 Connectivity
To IMPROVE
PERFORMANCE of the  Upgrade IVPN to 512 KBPS
Infrastructure and  NEW 3 VPN Site to connect to CHEIN
Facility
Applications and
PARTNER with the  Server Infrastructure
India Business Units  NEW VPN Site users added to INHQCTX
domain
 Deployed NEW Disaster Recovery Sites
at Chennai & Mumbai
 Application SQL Server upgraded to SQL
2K
 Others
 Email and Instant Messenger to ALL
Result: INHQ Domain Users
 Installation of Fire Detection &
No Findings in “SOX Suppression System for Server room
Readiness Review”  Installation of CV Camera for IT room
conducted by the CVX and Server room
Corporate Audit Team  Deployed Call Management System
(CMS)
 Deployed NEW GIL Compatible Desktops
and Laptops
29

30. Phase 2 – Built on the Base (year 2004)
Objective:  Application
 Lubes
To IMPROVE
PERFORMANCE of the  Centralized Depot Software
Infrastructure and  Sales Tax Statutory Forms Tracking
System
Applications and
PARTNER with the  Integration with web based Standard
Chartered Banking Software
India Business Units
 E-Payments
 Training / Reimbursement Module
 Gas
 Centralized Bottling Plant/ Terminal
Software
 Distributor’s Deposit, Transfer &
Refund System (DTR)
Result:  Interface to DMS (Distributor
Management System)
No Findings in “SOX
 Interface with Weighbridge Software
Readiness Review”
conducted by the CVX  Inventory Stock Valuation
Corporate Audit Team
30

31. Phase 2 – Built on the Base (year 2004)
Objective:  Application
 Performance Enhancements
To IMPROVE
PERFORMANCE of the  India ERP RDBMS Upgraded from MS
SQL Server 7.0 to MS SQL 2000
Infrastructure and
 SOX Requirements /
Applications and Recommendations for Software
PARTNER with the Application
India Business Units  Automated Mailing
 Single Source Code for Blending Plant
Operations
Result:
No Findings in “SOX
Readiness Review”
conducted by the CVX
Corporate Audit Team
31

32. India IT – Network Footprint (year
2004)
32

33. Phase 3 - Concentrate on Quality of Service and
Building Partnerships (year 2005)
Objective:  Infrastructure
 Connectivity
To BUILD
PARTNERSHIPS and  NEW 3 VPN Site to connect to CHEIN
Facility
Work with the India
 Migrated 164 Users to the CT Domain
Business Units
 Migrated 164 Users to EXCHANGE 2003
Server based in ITC, Singapore with MS
Outlook 2003 as the Email Client
 Deployed GIL Image on Desktops / Laptop
Users across 10 Locations in India
 Server Infrastructure
 Procured New GIL Compatible Servers
and Deployed GIL Server Image on ALL
Result: Servers
GIL Rollout Completed
and Ready for
Decommissioning of
Non-GIL IT
Infrastructure
33

34. Phase 3 - Concentrate on Quality of Service and
Building Partnerships (year 2005)
Objective:  Application
 Lubes
To BUILD
PARTNERSHIPS and  Sales Tax Assessment Triggering Tool
Work with the India  Gas
Business Units  Sales Tax Forms Tracking System
 Maintenance & Inventory Control System
 Accounting Consumer Stale Cheques
 Performance Enhancements
 SmartBadge Compatibly for India ERP
Application
 Ensure India ERP Application works on
Multiple Platforms and Domains (GIL and
Result: Non-GIL)
GIL Rollout Completed  Upgrade Front End Tool from MS Visual
and Ready for Basic Version 5.0 to Version 6.0
Decommissioning of  Repackage the India ERP Application
Setup and Host in GIL Option Panel (AIR
Non-GIL IT ID 58477)
Infrastructure
 Automated the India ERP Change
Request Management System
34

35. India IT – Network Footprint (year
2005)
35

36. India IT – Network Footprint (year
2005)
36

37. Partnership with Business Continues…
Objective:  Infrastructure
 Decommissioning of Non-Gil Servers
Continue to PARTNER
with the India  Smart Badge Enforcement
Business Units  Adding 2 VPN sites to the India Communication
Network
 Review current band width utilization and
recommend the required bandwidth
 Desktops / Laptops Procurement for Remote
users who all are now using cybercafés
 Application
 Lubes
 OTIF Measurement Tool
 Demand Management Rollout
 Regional Projects
 Asia Pacific Distributor Program
(APDP)
 Project High 4
 Project Olympic
 Performance Enhancements
 Evergreen Process for IP and SOX
Compliance
37

38. India – Performance
Year 2005

39. India IT Performance Measures
India IT Performance Matrix (January - November 2005)
Team Performance Dialogues 8
Completed 2005 Development Action Plans 92
Cost Reduction USD 142.643
Capital Stew ardship and Profitable Grow th USD 44.595
IT / SOX Audit LTS 0
Operational Excellence (DAFWR) 0
0 20 40 60 80 100 120 140 160
(USD Values in '000)
39

40. India IT Assets Uptime Performance
UP Time % for Jan-Nov 2005
Total Calls=1033
101.00 99.14 99.52 99.76 99.74 99.80 99.92 99.58 99.91
% of Uptime
100.00 98.80 98.82 98.69
99.00 97.66
98.00
97.00 95.82
96.00
95.00
94.00
93.00
HQ
N
IL W
IL N
P
LO
O
Z
P
BP
Z
N
O
EI
RW
MB
CB
RE
MR
TT
BR
W
IN
IN
CH
CL
CL
CG
CG
CL
CG
CG
CL
CL
CG
On Site Location
Remote Location
40

41. Compliance (IP and SOX)
 Information Protection
 Online Assessment
Completion
India Users TOTAL GO-271 Signed Accepted GO-272 Resigned %
Employees 208 197 - 11 100.00%
Contractors 40 - 35 5 100.00%
Total 248 197 35 16 100.00%
 SOX
 First Internal SOX Review Completed Successfully. No
Major Findings
41

42. India Productivity Push Initiative
Feedback Summary
 Number of Programs Conducted : 33 Programs
 Number of Participants : 489 across various
programs
 Programs covered:
 GIL Orientation
 MS OFFICE 2003 with MS Outlook 2003
 SmartBadge Activation
42

43. 100%
10%
20%
30%
40%
50%
60%
70%
80%
90%
0%
Before Training
After Training
Self Evaluation
Confidence after
training
Course What I
Expected
Feedback Summary
Course cover
Objective
Very Much
Course Value
Can be used
Some
Well prepared
knowledge and
Very Little
understanding of
topic
India Productivity Push Initiative
Handled question
effectively
Program facilitation
show entuhusiam
Overall satisfaction
43

44. India – Performance
Year 2006

45. India IT Performance Measures
India IT Performance Matrix (January - June 2006)
Team Performance Dialogues 7
Completed 2006 Development Action Plans 25%
Cost Reduction
USD 108.551
IT - IP/SOX Audit LTS 0
Operational Excellence (DAFWR) 0
0 20 40 60 80 100 120
45

46. India IT Assets Uptime Performance
India IT Assets Uptime Jan-Jun 2006
99.99 100.00 100.00 99.99 99.99 100.00 100.00 100.00 100.00 100.00
100.00
99.80
99.60
99.40
99.20
99.00
CGMRO
CGMBP
CGIL-HO
CLILW
CLIL-HO
CGCBP
CLWBP
CGTTN
CLILN
Chrompet
Facility
46

47. India Network Uptime Performance
India Network uptime Jan - Jun 2006
99.59% 100.00% 100.00% 100.00% 100.00% 99.83% 100.00% 100.00%
100.00%
80.00% 66.67%
60.00%
40.00%
20.00%
0.00%
CGMRO
CGMBP
CLMBP
CLILW
CGCBP
T.Nagar
CLILN
CGTTN
Chrompet
Facility
47

48. India ERP Change Request Performance
ERP Change Request
01-Jan-2006 to 30-Jun-2006 OTIF 99%
250
Number of Request
198
200
150 136
92
100
37 44
50 24
1 0
0
ERP Change ERP Change ERP Change ERP Change ERP Change ERP Change ERP Change ERP Change
Request Request Request Due Request Request Due Request Request Request
Received Cancelled After 30 Jun DEVIATED For Implemented Pending Awaiting for
2006 and Moved Completion in LIVE Programming User Testing
after 30 Jun before 30 Jun Environment
2006 2006
48

49. Compliance (IP and SOX)
 Information Protection
 Online Assessment
Accepted GO- Completion
India Users TOTAL GO-271 Signed 272 Resigned %
Employees 8 9 - 1 100.00%
Contractors 7 - 6 0 86.00%
Total 15 9 5 1 91.00%
 IP Internal Review
 First Half Internal IP Review Completed
Successfully. No Findings.
 Manila Audit Team reviewed the India IT
Infrastructure in April, 2006. Result: Over all
satisfactory with Zero LTS.
49

50. India Productivity Push Initiative
Feedback Summary
 Number of Programs Conducted : 33 Programs
 Number of Participants : 489 across various
programs
 Programs covered:
 GIL Orientation
 MS OFFICE 2003 with MS Outlook 2003
 SmartBadge Activation
50

51. India – Summary

52. India – EHIT Customer Survey Results
1st Half 2004 2nd Half 2004 1st Half 2005 2nd Half 2005
IT Infrastructure 4.67 4.79 5.61 5.17
ERP 4.38 4.42 5.46 5.12
Respondent 63.64% 33.33% 67.27% 74.51%
Comments:
 IT Team provides immediate response whenever we require. Excellent Service Oriented &
Customer Focused
 I am getting very good support from my local IT. They fully support us for all ERP requires,
They providing the information in time. They are all having very good subject knowledge
and business knowledge. Very knowledgeable in subject and knowledge with Business.
 Thanks and on the whole a very satisfactory service.
 Excellent services by our IT colleagues.
 I am able to save communication cost with help of Instant messaging and Net Meeting.
 IT Department provided us excellent support in our day to day business
activity which helped us improve our service to the Customers.
52

53. India IT – OPEX Details
India IT OPEX 2004 to 2007
560
USD ('000)
600 385 407
500 332
400 207
300 106 112 127
165
86 68 103 124 164 133 123
200 13 17 28 40 4 23 16 25
100
0
Payroll & Travel & Property, Business Total TOTAL
Burden Business Plant & Related Depreciation,
Expense Equipment Expense Taxes &
Licenses
Expenses
2004 Actual closing 2005 actuals 2006 Plan-Refresh('000)Jul-06 2007 Plan('000)
53

54. We Believe…
“To Manage a Business well is to
Manage its Future;
And
To Manage the Future is to
Manage Information”
54