2. Customers should not be
considered just another sale.
Customers should not be just
contacts. Customers who
receive great service will become
friends and continue to return just
to talk to the same person.
3. They will want to receive more
information in more detail and
continue to come back. After a few
visits from the same customer a good
CSR will already understand the
customer’s needs the next time they
come in. This means the CSR is actually
taking time to understand the
customer and getting to know them.
4. These are the same skills we use when
we make friends. These are the
foundation of any good business to
continue a good reputation. In the
long run, a business can grow from its
character of great customer service.
