1. Value Chain Network and
Quality Management Tools

2. VALUE CHAIN
 Proposed by Michael Porter of Harvard.
 Tool for identifying ways to create more
customer value.
 Every firm is a synthesis of activities
performed to design , produce , market ,
deliver and support its product.
 Products pass through all activities of the
chain in order, and at each activity the
product gains some value.

4. TQM Tools
Here follows a brief description of the basic set of
Total Quality Management tools. They are:-
• Pareto Principle
• Scatter Plots
• Control Charts
• Flow Charts
• Cause and Effect , Fishbone, Ishikawa Diagram
• Histogram or Bar Graph
• Check Lists
• Check Sheets

5. Pareto Principle

6. Scatter Plots

7. Control Charts

8. Flow Charts

9. Cause and Effect , Fishbone,
Ishikawa Diagram

10. Histogram or Bar Graph