1. ATR Client
Survey
Fall 2008

2. 1. Quality of Candidates
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005
2007
2008

3. 1. Quality of Candidates
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 0 2 16 6 0 88%
2007
2008

4. 1. Quality of Candidates
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 0 2 16 6 0 88%
2007 1 0 0 17 18 0 92%
2008

5. 1. Quality of Candidates
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 0 2 16 6 0 88%
2007 1 0 0 17 18 0 92%
2008 1 0 8 31 8 2 85%

6. 2. Quality of Employees
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005
2007
2008

7. 2. Quality of Employees
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 0 2 14 8 0 89%
2007
2008

8. 2. Quality of Employees
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 0 2 14 8 0 89%
2007 0 0 0 16 18 2 93%
2008

9. 2. Quality of Employees
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 0 2 14 8 0 89%
2007 0 0 0 16 18 2 93%
2008 0 1 5 27 16 1 88%

10. 3. Employee Reliability
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005
2007
2008

11. 3. Employee Reliability
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 0 2 12 9 1 90%
2007
2008

12. 3. Employee Reliability
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 0 2 12 9 1 90%
2007 0 0 1 19 14 2 91%
2008

13. 3. Employee Reliability
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 0 2 12 9 1 90%
2007 0 0 1 19 14 2 91%
2008 0 1 4 22 20 3 90%

14. 4. Diverse Labor Pool
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005
2007
2008

15. 4. Diverse Labor Pool
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 1 3 13 7 0 87%
2007
2008

16. 4. Diverse Labor Pool
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 1 3 13 7 0 87%
2007 0 1 2 11 21 1 93%
2008

17. 4. Diverse Labor Pool
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 1 3 13 7 0 87%
2007 0 1 2 11 21 1 93%
2008 0 1 11 21 11 6 86%

18. 5. Response Time
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005
2007
2008

19. 5. Response Time
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 1 1 11 11 0 91%
2007
2008

20. 5. Response Time
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 1 1 11 11 0 91%
2007 0 1 0 6 29 0 97%
2008

21. 5. Response Time
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 1 1 11 11 0 91%
2007 0 1 0 6 29 0 97%
2008 0 1 3 14 28 2 89%

22. 6. Follow-up
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005
2007
2008

23. 6. Follow-up
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 1 2 10 11 0 90%
2007
2008

24. 6. Follow-up
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 1 2 10 11 0 90%
2007 0 0 1 4 31 0 98%
2008

25. 6. Follow-up
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 1 2 10 11 0 90%
2007 0 0 1 4 31 0 98%
2008 0 1 3 9 31 4 94%

26. 7.Value vs. Pricing
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005
2007
2008

27. 7.Value vs. Pricing
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 0 3 12 7 2 88%
2007
2008

28. 7.Value vs. Pricing
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 0 3 12 7 2 88%
2007 0 0 1 13 20 2 94%
2008

29. 7.Value vs. Pricing
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 0 3 12 7 2 88%
2007 0 0 1 13 20 2 94%
2008 0 1 5 20 18 4 90%

30. 8. Accuracy of Billing
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005
2007
2008

31. 8. Accuracy of Billing
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 0 2 11 9 2 90%
2007
2008

32. 8. Accuracy of Billing
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 0 2 11 9 2 90%
2007 0 0 0 2 24 10 99%
2008

33. 8. Accuracy of Billing
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 0 2 11 9 2 90%
2007 0 0 0 2 24 10 99%
2008 0 0 4 19 18 7 91%

34. 9. Staff Availability
Below Avg.
Avg.
Poor Avg. Good Excellent N/A Score
2005
2007
2008

35. 9. Staff Availability
Below Avg.
Avg.
Poor Avg. Good Excellent N/A Score
2005 0 0 0 11 12 1 89%
2007
2008

36. 9. Staff Availability
Below Avg.
Avg.
Poor Avg. Good Excellent N/A Score
2005 0 0 0 11 12 1 89%
2007 0 0 0 3 33 0 99%
2008

37. 9. Staff Availability
Below Avg.
Avg.
Poor Avg. Good Excellent N/A Score
2005 0 0 0 11 12 1 89%
2007 0 0 0 3 33 0 99%
2008 0 1 3 17 26 1 90%

38. 10. Issue Resolution
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005
2007
2008

39. 10. Issue Resolution
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 0 2 13 7 2 89%
2007
2008

40. 10. Issue Resolution
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 0 2 13 7 2 89%
2007 0 0 1 20 8 7 89%
2008

41. 10. Issue Resolution
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 0 2 13 7 2 89%
2007 0 0 1 20 8 7 89%
2008 0 1 4 13 26 4 93%

42. 11. Courtesy
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005
2007
2008

43. 11. Courtesy
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 0 0 10 14 0 94%
2007
2008

44. 11. Courtesy
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 0 0 10 14 0 94%
2007 0 0 0 2 34 0 99%
2008

45. 11. Courtesy
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 0 0 10 14 0 94%
2007 0 0 0 2 34 0 99%
2008 0 1 1 11 34 1 93%

46. 12. Overall Experience
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005
2007
2008

47. 12. Overall Experience
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 0 3 11 10 0 90%
2007
2008

48. 12. Overall Experience
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 0 3 11 10 0 90%
2007 0 0 0 2 34 1 99%
2008

49. 12. Overall Experience
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 0 3 11 10 0 90%
2007 0 0 0 2 34 1 99%
2008 0 1 2 24 21 2 91%

50. Top Three Needs in a Staffing Firm?

51. Top Three Needs in a Staffing Firm?
2008 / 2007
Quality of Candidates 27 / 28
Quick Response 20 / 21
Pricing 13 /15
Customer Service 7 / 10
Reliability 2/4