Client Survey Fall 2009

1. Quality of Candidates ,[object Object],2007 Avg . Poor Below Avg. Excellent N/A Good Avg. Score 2008 0 1 4 23 10 2 87% 1 0 0 17 18 0 92% 1 0 8 31 8 2 85%

2. Quality of Employees ,[object Object],2007 Poor Below Avg. Avg. Good Excellent N/A Avg. Score 2008 0 0 4 21 16 0 90% 0 0 0 16 18 2 93% 0 1 5 27 16 1 88%

3. Employee Reliability ,[object Object],2007 Poor Below Avg. Avg. Good Excellent N/A Avg. Score 2008 0 0 1 19 14 2 91% 0 0 4 20 17 0 90% 0 1 4 22 20 3 90%

4. Diverse Labor Pool ,[object Object],2007 Poor Below Avg. Avg. Good Excellent N/A Avg. Score 2008 0 1 6 25 6 3 85% 0 1 2 11 21 1 93% 0 1 11 21 11 6 86%

5. Response Time ,[object Object],2007 Poor Below Avg. Avg. Good Excellent N/A Avg. Score 2008 0 0 5 11 22 3 92% 0 1 0 6 29 0 97% 0 1 3 14 28 2 89%

6. Follow-up ,[object Object],2007 Poor Below Avg. Avg . Good Excellent N/A Avg. Score 2008 0 0 2 11 24 4 94% 0 0 1 4 31 0 98% 0 1 3 9 31 4 94%

7. Value vs. Pricing ,[object Object],2007 Poor Below Avg. Avg. Good Excellent N/A Avg. Score 2008 0 0 8 22 8 3 86% 0 0 1 13 20 2 94% 0 1 5 20 18 4 90%

8. Accuracy of Billing ,[object Object],2007 Poor Below Avg. Avg. Good Excellent N/A Avg. Score 2008 0 0 3 18 13 7 90% 0 0 0 2 24 10 99% 0 0 4 19 18 7 91%

9. Staff Availability ,[object Object],2007 Poor Below Avg. Avg. Good Excellent N/A Avg. Score 2008 0 0 3 14 22 1 93% 0 0 0 3 33 0 99% 0 1 3 17 26 1 90%

10. Issue Resolution ,[object Object],2007 Poor Below Avg. Avg. Good Excellent N/A Avg. Score 2008 0 0 3 13 21 4 93% 0 0 1 20 8 7 89% 0 1 4 13 26 4 93%

11. Courtesy ,[object Object],2007 Poor Below Avg. Avg. Good Excellent N/A Avg. Score 2008 0 0 0 9 31 1 97% 0 0 0 2 34 0 99% 0 1 1 11 34 1 93%

12. Overall Experience ,[object Object],2007 Poor Below Avg. Avg. Good Excellent N/A Avg. Score 2008 0 0 0 15 22 4 94% 0 0 0 2 34 1 99% 0 1 2 24 21 2 91%

Top Needs in a Staffing Firm? 2008 / 2007 Quality of Candidates 27 / 28 Quick Response 20 / 21 Pricing 13 /15 Customer Service 7 / 10 Reliability 2 / 4

Top Needs in a Staffing Firm? 2009 Quality of Candidates 18 Pricing 15 Quick Response 11 Reliability 6 Customer Service 5

Client Survey Fall 2009

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Client Survey Fall 2009