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J. C 	
  
DIGITAL CONTENT STRATEGY
	
   	
   	
   	
   	
   	
   	
   	
   	
   	
   	
   	
   	
  By Andrea Reynolds
COMPANY OVERVIEW
•  First	
  clothing	
  catalog	
  1983	
  
•  Retail	
  and	
  outlet	
  stores	
  in	
  
US,	
  Canada,	
  and	
  London	
  
•  Over	
  100	
  global	
  	
  e-­‐
commerce	
  sites	
  
•  Known	
  for	
  “preppy	
  
American	
  sportswear	
  with	
  
eclecHc	
  details”	
  
TARGET AUDIENCE
•  Young professionals
•  25-35 YOA
•  Enjoy quality, classic
fashion
•  Social media users
•  Smartphone owners
STRATEGY: ENGAGE & BUILD
Our strategy is to utilize our target audience’s 
advanced and prominent usage of mobile devices 
and social media by incorporating more image-
rich content from J.Crew and consumers in an
effort to engage and build the J. Crew brand
community.
CURRENT SOCIAL STATE
TRANSFORMED SOCIAL STATE
ENGAGE
& BUILD
#JCrew
“Show us
your favorite
striped shirt
outfit.”
#JCrewcontest
“What do you
think of fall’s
blue and gray
trend?”
“33 Reasons
why metallic
oxfords
rock.”
TOOLS & TACTICS
•  Create Conversational Content
–  Relevant, interactive, sharable 
–  Mention people, businesses
tagged
–  Questions, thoughts, comments
•  Promote Involvement
–  Contests/Sweepstakes
–  Hashtags
•  Define and Curate Brand
Identity
–  Consistent hashtags #jcrew
–  Curate company and audience
photos & tweets to build
community
KEY PERFORMANCE INDICATORS
•  Increase in followers
•  Increase in likes,
comments, tweets,
retweets, mentions,
shares
•  …and more J. Crew
selfies
BUDGET
•  According to an NY
Times article, J.Crew’s
advertising budget) in
2011 was $6.7 million
dollars
•  $6.7 million dollars

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Jcrew digital strateg_nmdl

  • 1. J. C   DIGITAL CONTENT STRATEGY                          By Andrea Reynolds
  • 2. COMPANY OVERVIEW •  First  clothing  catalog  1983   •  Retail  and  outlet  stores  in   US,  Canada,  and  London   •  Over  100  global    e-­‐ commerce  sites   •  Known  for  “preppy   American  sportswear  with   eclecHc  details”  
  • 3. TARGET AUDIENCE •  Young professionals •  25-35 YOA •  Enjoy quality, classic fashion •  Social media users •  Smartphone owners
  • 4. STRATEGY: ENGAGE & BUILD Our strategy is to utilize our target audience’s advanced and prominent usage of mobile devices and social media by incorporating more image- rich content from J.Crew and consumers in an effort to engage and build the J. Crew brand community.
  • 6. TRANSFORMED SOCIAL STATE ENGAGE & BUILD #JCrew “Show us your favorite striped shirt outfit.” #JCrewcontest “What do you think of fall’s blue and gray trend?” “33 Reasons why metallic oxfords rock.”
  • 7. TOOLS & TACTICS •  Create Conversational Content –  Relevant, interactive, sharable –  Mention people, businesses tagged –  Questions, thoughts, comments •  Promote Involvement –  Contests/Sweepstakes –  Hashtags •  Define and Curate Brand Identity –  Consistent hashtags #jcrew –  Curate company and audience photos & tweets to build community
  • 8. KEY PERFORMANCE INDICATORS •  Increase in followers •  Increase in likes, comments, tweets, retweets, mentions, shares •  …and more J. Crew selfies
  • 9. BUDGET •  According to an NY Times article, J.Crew’s advertising budget) in 2011 was $6.7 million dollars •  $6.7 million dollars