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LINGKUNGAN INTERNAL
      POS INDONESIA
Post Office Network
PT POS Indonesia (Persero) is a state owned company with the largest and
             widest networks covered all Indonesia area.


                                          Pos Indonesia coverage ……
     3.817 Post Office :                         100% district
          3.550 on line                        100% sub district
                                                 42% villages
            267 off line
16.143              2.076
 Agensi             Layanan
                    Bergerak



            3.817
          Kantor
           Pos


                    18.260
 77.768
Kotak Pos
                      Bis
                     Surat
PERSEPSI PELANGGAN TERHADAP POS
            INDONESIA
Pos Indonesia has ~27,000 employees which are spread
 across the nation, grouped by 11 regional divisions (Divre)
                        and central
                                                                    Manpower Distribution Across Divre
                                                                 Including permanent and outsourcing from DTU

                                  7.259

                                                                                                               Permanent
                                                                                                               Outsourcing                               Observations
                                                                                                                                                    Pos Indonesia consists
                                                                                                                                                     of permanent (76%) and
                                   5.237                                                                                                             outsourcing (24%)
                                                                                                                                                     employee
                                                       3.729
                                                                  3.254
                                                                                                                                                    Outsourced employee
                                             2.635                                                                                                   include officer/staff,
                                                        2.618
                                                                                                                                                     security, and cleaning
                                                                  2.493                1.827
                        1.608                                                                                                                        service area
  1.399                                                                     1.376                1.435
                                             2.346                                                                    1.209
             1.104                                                                     1.242
                        1.146      2.022
                                                                             1.040                1.080
   1.256                                                                                                               899
              1.037                                     1.111                                                468
                                                                   761                  585
                         462                  289                             336                  355       468       310
    143        67                                                                                             0

  Divre       Divre     Divre     Divre      Divre     Divre      Divre     Divre      Divre     Divre      Divre    Central
    I           II       III       IV          V        VI         VII       VIII       IX         X         XI

Source:    HR related primary data source from datawarehouse, outsourced emplyee information from PT Dapensi Trio Usaha, Booz & Company analysis
BEBAN BIAYA SDM POS
                                  INDONESIA
                                                        B. PENYISIHAN
                                                           PIUTANG
               B. PEMASARAN   B. BINA MUTU                    0%
                     2%          LAYANAN
                                    2%
                                             B. ANGKUTAN POS
B. ADMINISTRASI DAN UMUM                            8%
         B. 8%
    PENGADAAN
     B. 2%
PENGAWASAN
      0%
 B. PERJALANAN DINASI
          2% B. SEWA
                  6%
                                                                        B. PEGAWAI
                                                                           60%
                   B. PEMELIHARAAN
                          5%
B. TEKNOLOGI
     DAN
PERENCANAAN
      0%
 B. PEMAKAIAN
    INSTALASI
       2%
            B. PENYUSUTAN &
               AMORTISASI
                   3%
BEBAN BIAYA PENSIUN POS



Iuran normal Dapen       :   Rp 20,1 M/thn
PSL Dapenpos             :   Rp 3,5 M/thn
Tunj pangan, TPP, duka   :   Rp 41,6 M/thn
Biaya kesehatan pens     :   Rp 35,8 M/thn
JUMLAH                   :   101 M/thn




        Beban anggaran perusahaan setiap tahun.




                                                  8
GOVER N MEN T ’S C ON TR OL OF TH E U SO PR OD U C TS
      TA R IF F H AVE N O T A L L O W ED A D J U ST M EN T IN PR IC ES
      SIN C E 2 0 0 2 D ESPIT E T H E R ISE IN O PER AT IO NA L C O ST

Standard Mail Tariff Compared to Inflation                                            Pos Indonesia Operational Cost
                            2001-2010                                                           2001-2010 (Bn. IDR)
      IDR                                                                                                                                       2,845
                                                        3.061                                            +11%
3.100
3.000             Current Price
2.900             Price Considering Inflation
2.800                                                               1,123
2.700
2.600
2.500
2.400
2.300                                                               2001    2002    2003     2004    2005     2006    2007     2008    2009     2010
                                                            +104%
2.200                                                                                                                                 Operational Cost
2.100
2.000
1.900                                                                                               Key Takeaways
1.800
1.700                                                                The standardized stamp price in Indonesia has remained constant for the past
1.600                                                   1.500         9 years despite growing inflation and operational cost to meet universal
1.500                                                                 service obligations
1.400                                                                Best practices would recommend that the government takes a more
1.300                                                                 cooperative approach with the universal service provider to set a new pricing
1.200                                                                 strategy that truly reflect the market situation in order to ensure continuance
1.100
                                                                      of USO services and a self sustainable postal industry
1.000
      2001 2002 2003 2004 2005 2006 2007 2008 2009 2010

Source:   IMF, Pos Indonesia, Booz & Company analysis
BEBAN KEKURANGAN PENGGANTIAN PSO
                   TAHUN 2003 S.D. 2011
                                                                                  Rp. Milyar
                                                                     KERUGIAN
                                         DISETUJUI /    REALISASI
   TAHUN          KPCLK PSO   USULAN                                  AKIBAT         KET.
                                        BEBAN APBN     KEBUTUHAN
                                                                    PENUGASAN
       1                2       3            4             5          6=5-4            7

    2003             1772      101,10        80,00        85,61        5,61        Audited
    2004             2341      115,10       115,10       124,57        9,47        Audited
    2005             2306      161,80       113,00       129,27       16,27        Audited
    2006             2341      200,00       115,00       140,66       25,66        Audited
    2007             2341      150,00      125,00        163,00       38,00        Audited
    2008             2350      179,67       118,75       204,84       86,09       Realisasi
    2009             2350      250,56      175,00        256,42       81,42       Realisasi
    2010             2363      255,36      175,00        255,36       80,36         APBN
    2011             2370      282,00       257,00       282,00*)     25,00        Usulan
   Jumlah                                 1.273,85     1.641,73      367,88 **)
*) Asumsi terealisasi 100%
**) Potensi Kerugian
UNLIKE OTHER COUNTRIES, THE STAMP PRICE
        IN INDONESIA HAS REMAINED CONSTANT
              DESPITE GROWING INFLATION
                                                                  Stamp Price Comparison
                                                                          2001 = 100
                                                              Current Price    Price Considering Inflation


                            Indonesia                                     New Zealand                                           Australia
     Index                                                Index                                                Index
   200                                                  200                                                  200




   150                                                  150                                                  150




   100                                                  100                                                  100
      2001 2002 2003 2004 2005 2006 2007 2008 2009        2001 2002 2003 2004 2005 2006 2007 2008 2009         2001 2002 2003 2004 2005 2006 2007 2008 2009



Source:   IPC, Pos Indonesia, Booz & Company analysis
STANDARD POST VOLUMES ARE DECLINING
    SIGNIFICANTLY WHILE INTERNATIONAL POST IS
           A SMALL BUT GROWING MARKET
                                     Domestic Post
   Volume
     (M)
                             Volume of Mail, 2001 - 2009
 150
          131                                                                                                               Key Takeaways
                                                   -10%                                                       CAGR1
                    111      107       100
 100                                                83
                                                                                      Kilat Khusus Parcels     12%      Standard mail accounts
                                                          71     68                   Special treatment packages 10%     for the majority (85% in
                                                                        62     58
                                                                                      Standard Parcels           14%     2009) of Standard Post
   50
                                                                                      Standard Mail            -11%
                                                                                                                         volumes
                                                                                                                        However, the volume
    0
                                                                                                                         of standard mail has
          2001     2002      2003     2004         2005   2006   2007   2008   2009
                                                                                                                         declined significantly
                                   International Post
   Volume                                                                                                               International post
     (M)                     Volume of Mail, 2001 - 2009
                                                                                                                         accounts for just 4% of
 150                                                                                                                     all mail volume
                                                                                                              CAGR1
                                                                                                                        However, volumes are
 100                                                                                  Express Packet Post      -4%       increasing at a CAGR of
                                                                                      Standard Packet Post      9%       14%, driven by
                                                   +14%                               Express Post             -9%       remailing
   50
                                                                                      Remailing                31%
                                                    11    11     12     14     17
            6        5         6        7                                             EMS                      10%
    0
          2001     2002      2003     2004         2005   2006   2007   2008   2009
1)        CAGR from first available year to 2009
Source:   Pos Indonesia; Booz & Company analysis
INDONESIA’S MAIL VOLUME PER CAPITA SHOWS
  SIGNIFICANT GROWTH POTENTIAL -- ESTIMATED AT 5.7X
                  GIVEN CURRENT GDP
   Domestic                                                      GDP and Mail Volume per Capita
  letter items                                                            (152 Countries, 2007)
   per capita
                                                                                                                               Remarks
                                     Up to 50% of total mail
 750                                   volume is “Direct                                                          Indonesia is at the low end of the
                                        Marketing Mail”                                     Switzerland
 700                                                                                                               curve with only 4 mail items per
 650                                                                                                               capita in 2007
                 y = 0,007x - 10,554
 600                 R2 = 0,6152
                                                                                                                  If Indonesia is on the line of best
 550                                                                         Finland
                                                                                                                   fit, the potential number of
 500                                        Slovenia
                                                                                                                   domestic letter items per capita is
 450                                                                                                               22.54, 5.7x the current volume
                 Indonesia’s potential
 400             domestic letter items
 350               per capita is 22.54                                     United Kingdom                         To foster volume growth the
 300              items, 5.7x current                                                                              development of the advertising
 250
                                   Czech Republic                       Australia                                  direct mail market in urban areas
 200                                                                                          Ireland              will be key
                                         Portugal             Japan
 150 Indonesia
 100                                                           Italy

   50                                                Greece

    0
        0          10.000        20.000            30.000      40.000      50.000      60.000           70.000
Source: UPU 2007, FEDMA, Booz & Company Analysis
Walaupun pasar Suratpos dan paketpos tumbuh rata-rata
    sebesar 4,4%/ tahun, masih terdapat ruang yang cukup
    luas bagi PT Pos untuk meningkatkan market share….
             Ukuran Pasar dan Pertumbuhan: Surat dan Paket Kecil                                      Segmentasi Pasar berdasarkan Tipe Surat
                                   Indonesia; 2005 - 2014F                                                         Indonesia; 2009
 IDR                                                                                        IDR
  Tn                                                                                         Tn
                                                               4.4%                 12.9
13                                                                           12.4          13
                                                                    11.9
12                                                         11.4                            12
                       10.8     10.9                10.9
11                                           10.4                                          11
       10.1
10                                                                                         10
                                 2.8         2.1
9               8.4     3.4                                                                9              8.4
8      4.7                                                                                 8
7                                                                                          7          B2B 2.5
                3.2
                                                                             12.4   12.9
6                                                                   11.9                   6
                                                    10.9   11.4
5                                                                                          5
4                                8.1         8.4                                           4
                        7.4
                                                                                                                                             Penerima
3                                                                                          3          B2C 5.9
       5.4      5.1                                                                                                               2.1
2                                                                                          2                                  C2B 0.7
1                                                                                          1
                                                                                                                              C2C 1.4
0                                                                                          0
     2005       2006   2007     2008     2009       2010F 2011F 2012F 2013F 2014F          Pengirim      Bisnis               Rumah Tangga

                              Rumah Tangga            Bisnis      Proyeksi

 Sumber: IBISWorld; analisa Booz & Company
PASAR LOGISTIK KEDEPAN TUMBUH SECARA
        SIGNIFIKAN, TERDAPAT PELUANG BESAR BAGI
            LOGISTIK POS UNTUK TUMBUH …….
                                                Nilai Pasar Logistik Indonesia
                                                             IDR Tn; 2005 - 2014F
                                                                                                                                               CAGR
                                                                                                                                           2009–2014F
                                                                                                                  166.2

                                                                                            +9%           152.1                                14.9%
                                                                                                                  2 6 . 2 Contract Logistics
                                                                                                  139.2
                                                                                                          22.8
                                                                                    127.5
                                                                                                  19.9
                                                                           116.7
                                       +5%                                          17.3
                                                                   106.9
                                                     101.0                  15.1
                                       91.6                         13.1
          87.4                                       13.5
           9.2          80.3           12.7
                        11.5
                                                                                                                  140.0                 8.4%
                                                                                                                          Freight Forwarding
                                                                                                          129.2
                                                                                                  119.3
                                                                                    110.1
                                                                           101.6
                                                     87.4           93.7
          78.2                         78.9
                        68.9




         2005           2006          2007           2008          2009    2010F    2011F     2012F       2013F   2014F



Sumber: Analisa Booz & Company; Transport Intelligence; BMI; IBISWorld
POTENSI PASAR REMITANCE -PUN CUKUP
              BESAR UNTUK PERTUMBUHAN BISNIS
              TRANSAKSI KEUANGAN KEDEPAN…..
                Potensi Pasar Remitansi Internasional                                                                               Pangsa Pasar
                                        2005 - 2014F                                                                                      2007
 US$ Milyar                                                                               8.9                            • Hanya 1% responden survei
                                                   +8%                 8.8
                                                                                                                           menggunakan jasa pos untuk
                                                                                                                           remitansi
    8         Catatan: tidak termasuk               7.8
                                                                       2.0                2.1     Outward
              jalur informal
                                 7.1
               6.6                                  1.7
                                                                                                                                 Others
                                  1.4
                                                                                                                    Jasa Pos      13%
    6          1.2
                                                                                                                   Western
                                                                                                                     Union
                                                                                                                            4% 1%


    4                                                                                                       Jalur informal 12%

                                                                       6.8                6.8     Inward
                                                    6.2
               5.4                5.7
                                                                                                                                                   70%
    2

                                                                                                                                                 Lembaga Keuangan


    *
              2005               2006              2007               2008               2009


Sumber: FDC; Migration and Remittance Fact Book 2011 2 nd Edition by World Bank, Western Union, analisa Booz & Company
DI SA M P I NG P ERT UM B UHA N P EN DA PATA N T I N GGI S EL A M A 1 0
              TA HUN T ER AKHI R , B I AYA JU GA T U M B U H D EN GA N CEPAT
                   , S EHI NGGA R U GI S EJA K TA HU N 2 0 0 4 - 2 0 0 8. . . .
      IDR
      (Tn)          Pos Indonesia Profits and Loss                                                                                              2.48
   2.5                              2001 - 2009                                                                                  2.33
                                                                                +10%
   2.0                                                                                                            1.81                                 +29%
                                                                                                   1.67
   1.5                                                        1.41              1.40
                                             1.26                                                                                                       +12%
           1.15             1.14
   1.0

   0.5
                    0.03             0.02              0.00                                                                                            0.10
   0.0
                                                                                                                         -0.02          -0.07
                                                                                           -0.15          -0.13
                                                                        -0.24
  -0.5

  -1.0
               -1.13            -1.12
  -1.5                                             -1.25                                                                                                      +31%
                                                                                   -1.54
                                                                 -1.65
  -2.0                                                                                                -1.80          -1.83                                 +31%
                                                                                   +10%
  -2.5                                                                                                                              -2.40          -2.38

                                                                                                                                                                     Revenues
                                                                                                                                                                     Costs
                  2001             2002             2003             2004          2005               2006           2007           2008           2009
                                                                                                                                                                     Profits (Loss)
 Net
Margin            2.4%             1.7%             0.2%         -16.7%           -10.4%              -7.9%          -1.3%         -3.0%           4.0%
Source:    MBD Nov 2010; Booz & Company analysis
                                                                                               17
POS INDONESIA’S MARKET SHARE HAS BEEN
               STEADILY DECLINING

                                                               Pos Indonesia’s Market Share                            Market Driver
                                                                      Based on Revenues
           97%         96%                                                                                         Gradually liberalised
                                  94%
                                                                                                                    postal market
                                                89%
                                                                                                                    – Eroding monopoly
                                                      80%
                                                                                                                    – Increasing
                                                                                                                      competition
                                                             71%
                                                                                                                   Pos Indonesia
                                                                                                           -67%
                                                                           62%                                      dominates the
                                                                    55%           56%                               household market,
                                                                                                                    driven by brand
                                                                                                                    awareness and its
                                                                                                                    strong network
                                                                                          39%
                                                                                                 33%    32%        However, this market is
                                                                                                                    declining, driven by
                                                                                                                    rising cell phone and
                                                                                                                    internet penetration
                                                                                                                   Corporate customers
                                                                                                                    (80% of postal market)
                                                                                                                    prefer to use
                                                                                                                    competitors to deliver
           1992       1993       1994       1995      1996   1997   1998   1999   2000    2001   2002   2003
                                                                                                                    time sensitive
                                                                                                                    materials
Source:   DIC report; Booz & Company analysis
Internal CHALLENGE


      Threath & Weaknesses:
       unprofitable, low level of
   competitiveness, low attitude of
   work, weak internal control and
     accounting system, high risk
              operation
RJP POS INDONESIA 2011 - 2015

PENYEHATAN                  PROFITASI                            IPO

                                                  Program Revitalisasi 2011-2015 dengan
                                                  asumsi-asumsinya
                            Revitalisasi
                         (kajian Booz&Co)        - Pengelolaan implementasi Strategi
                                                   efektif (sdm tepat, termotivasi
Turn Around Strategi
                                                 - Sumber dana tersedia.
   (Penyehatan)

                       Financial Restructuring   - Lepaskan biaya non operasional .
                        (Quasi Reorganisasi)     - Asset under value- Nilai pasar
“STRATEGIC FRAMEWORK “
       POS INDONESIA
                                                                      Penyehatan Perusahaan
                                                                       dilakukan dengan bantuan
                                                                       konsultan Booz & Co.
                                                                       dengan tugas:
                                                                       1. Men-challenge strategic
                                                                           framework Perusahaan
                                                                       2. Merumuskan strategi
                                                                           berdasarkan fakta
                                                                       3. Menyiapkan inisiatif
CORPORATE CULTURE & CHANGE MANAGEMENT                                      strategis, action
                                                                           plan, proforma keuangan
                                                                           5 tahun ke depan
                                                                      Implementasi hasil kajian
                                                                       konsultan melalui revisi
                                                                       anggaran 2011 paling
                                                                       lambat Bulan Juli 2011
                                        Rakernas RKAP 2011 - PT Pos Indonesia (Persero)   Lembang   7-9 Februari 2011
Struktur Rencana Revitalisasi 5 Tahun Pos Indonesia

      Visi dan Misi              Prioritas Strategis             Inisiatif Strategis              Enabling Projects



              1                            4                             ~10                           ~40


 Visi: Menjadi pemimpin       I Merebut kembali posisi      Inisiatif spesifik            Proyek yang diperlukan
  pasar di Indonesia              pemimpin pasar bisnis        untuk mencakup                 untuk merealisasikan
  dengan menyediakan              mail & parcel
  layanan surat, paket, dan                                    masing-masing                  inisiatif strategis,
  logistik yang handal serta     Mengembangkan                prioritas strategis            termasuk tata kala waktu
                               II
  jasa keuangan yang              perusahaan logistik
                                  yang efisien dan efektif    Inisiatif diprioritisasi      Proyek dibagi dalam
  terpercaya                                                   berdasarkan                    tahapan selama 5 tahun
                                  Mempertahankan bisnis       peluang pasar                  dan dialokasikan ke
 Mission: Komitment           III
                                   jasa keuangan               eksternal dan                  sponsor proyek
  kepada masing-masing             transaksional dan
  pemangku kepentingan                                         kesiapan
                                   memperluas portofolio
  Perusahaan                       produk dan layanan          kapabilitas internal

                                
                               IV Merevitalisasi Pos
      Penyusunan                  Indonesia menjadi                                Penerjemahan
                                  perusahaan berkinerja
                                  tinggi
PEMETAAN KONDISI INTERNAL PT POS
      INDONESIA (PERSERO)
Empat Strategi Prioritas Revitalisasi
   Bisnis Pos Indonesia 2011-2015
                                          Program Revitalisasi Pos Indonesia


     Membangun kembali posisi                    Mengembangkan bisnis logistik                 Mempertahankan bisnis jasa
 I   market leader bisnis mail &
                                            II   yang efisien dan kompetitif             III   keuangan transaksional dan
     parcel                                                                                    memperluas portfolio produk
 1 Merebut kembali pangsa pasar                                                                dan layanan
                                             1 Menetapkan jenis bisnis logistik
 2 Promosi secara gencar                     2 Meningkatkan skala bisnis
                                                 logistik                                1 Mempertahankan dan
                                                                                               mengembangkan portfolio
 3 Meningkatkan efisiensi jaringan                                                             produk yang ada
     operasi
 4 Memperluas portfolio layanan &                                                        2 Membangun model partnership
     produk                                                                                    untuk ekpansi produk

 5 Memastikan struktur regulasi
     yang efisien & sustainable




     Revitalisasi aspek pendukung        Meluncurkan program
IV
     Pos Indonesia menjadi
                                     1   komunikasi internal
                                                                2 Meningkatkan efektivitas         3 Integrasi sistem TI ke
                                                                   organisasi dan kapabiltas          rencana induk perusahaan
     perusahaan berkinerja tinggi                                  SDM

Sumber: Analisa Booz & Company
                                                                                         Strategi Prioritas                    26
                                                                                                                Strategi Inisiatif
“BUILDING BLOCK” PROGRAM REVITALISASI 2011-2015


                                                    Evolusi Rencana Revitalisasi Pos Indonesia(1)
                                                                                                                                            2014-2015
                                                                                                                                    “Leapfrog the Competition”
                                                                                  2012-2013                                           Ekspansi ke segment
    T i n g k a t a nv o l u s i
                   E                                                               “Extend                                               dan bisnis baru
                                                                                Core Business”
                                                                             Tumbuh melalui produk
                                                                               dan layanan baru
                                      2 0 11
                              “ Fix the Ba s ic s ”
                           M e n i n g k a t kk u a l i t a s
                                              an
                                dan efisiensi

                                                                                  Merebut kembali pangsa pasar di mail &                     Meningkatkan skala bisnis logistik
                                                                           I.1 parcel                                                 II.1

                                                                                  Mempromosikan peningkatan
                 I.3
                        Meningkatkan efisiensi model jaringan              I.2 penggunaan surat
                        operasional
                        Mendefinisikan model partnership untuk
                III.2 pengembangan produk                                  I.4
                                                                                  Memperluas produk dan layanan mail &
                                                                                  parcel
                        Meluncurkan kampanye komunikasi
                IV.1 internal
                                                                                  Memastikan lingkungan peraturan yang
                       Meningkatkan efektivitas organisasi dan             I.5 efisien dan berkesinambungan
                IV.2   kapabilitas SDM
                        Integrasi sistem TI ke rencana yang                       Mempertahankan dan meningkatkan
                IV.3                                                       III.1 portfolio produk Jaskug                                                                          Waktu
                        komprehensif
(1) Beberapa Inisiatif Strategis memiliki Enabling Project yang harus dimulai lebih awal apabila hasil yang diinginkan hendak dicapai dalam periode program
Sumber: Analisa Booz & Company
2015
                                               The Best Postal Co.
                       2013
                      IPO
                              Sehat:
                          •Profitabilitas
                    •Bisnis kuat dan menarik
      2011-2012
                  •Menyelesaikan beban-beban
Restrukturisasi
/ Penyehatan:
AREA PENYEHATAN
                                                                       Tambahan:
MENUJU IPO                                                             Pendapatan, dan Biaya
                                                   Bisnis
                                                   Mail Dan
                                              Logistik,Keuangan,
                                            Logistik , dan non Core


          Dapen & Pensiun                                                            Aset:
          Memandirikan Dapem                                                     Under value
          Perbaikan penhasilan
                pensiun                                                              Yuridis
                                                                                 Revitalisasi
                                               PENYEHATAN
                                                menuju IPO
Tambahan biaya:                                                                                Tambahan biaya:
IPK (ssd UU dan komitmen)                                                                      Pajak, Perbaikan,
                                                                                               dan sertifikasi


                                                                                               Tambahan biaya:
                                    SDM                               Keuangan                 Modal Kerja, dan
                                 Komposisi,                                                    Investasi
                                                                 Sumber dana untuk
Tambahan biaya:                  Kompetensi,                       modal kerja dan
Restrukturisasi                    Salary                            investasi
komposisi, sdm,
 PKB, Salary
4 Aspek utama program penyehatan Pos Indonesia:

                         • Bisnis:
                              •   Mail & Parcel
                              •   Logistics
                              •   Financial Services
                              •   Non core
                         • Keuangan:
                              • Corporate Finance
                              • Sistem Akuntansi
                         • SDM:
                              •   Performance Management System
                              •   Culture
                              •   Remunerasi
                              •   Pensiun: Beban Perusahaan vs
                                  Pemerintah; Manfaat Pasti vs Iuran
                                  pasti
                         • Infrastruktur & Teknologi:
                              • Mekanisasi & Otomasi
                              • IT sebagai enabler
                                                                       30
PRODUK DAN LAYANAN

Pos Indonesia merupakan perusahaan jejaring
terbesar di Indonesia, yang bergerak dalam bidang:



                                                FINANCIAL
      MAIL                LOGISTIK
                                                 SERVICES


Surat standar          Freight Forwarding   Wesel/Money Transfer   Property
Surat Kilat Khusus     Warehousing          Online Payment         Agencies
Pos Express            Transporting         Fund Distribution      Treasury
Parcel                                      Bank Channeling        Filateli
Admail                                      Giro                   IT          Solution
Express Mail Service                                               (Wasantara)
(EMS)
GROWTH
AND
SHARE
ANALYSIS
VALUABLE PRODUCT PROFILE RATING

 Berdasarkan analisis terhadap
  kapabilitas internal dan
  prospek bisnis, maka Produk
  yang akan menjadi fokus                Mail
  pemasaran 2010 adalah :
                                         Financial
1.  Pos Express
2.  Kilat Khusus                         Services
3.  EMS
4.  Layanan Korporat &                   Logistics
    Admailpos
5. Wesel Instant
6. Western Union
7. SOPP (PosPay)
8. Bank Channeling
9. Paket Pos
10. Logistics
THE MOST
PROFITABLE
PRODUCTS
2011
 5 produk unggulan
                              KOMUNIKASI
             diatas dapat     &
dikomunikasikan kepada        PROMOSI
                              PEMASARAN
target segmennya, maka
       diperlukan bauran
  komunikasi pemasaran
         yang terdiri dari:
             Advertising
     Promosipenjualan
         Personal selling
          Public relation
       Direct Marketing
POS EKSPRESS
POS EKSPRESS
POS EKSPRESS
POS EKSPRESS
POS EKSPRESS
POS EKSPRESS
POS EKSPRESS
POS EKSPRESS
POS EKSPRESS
POS EKSPRESS
POS EKSPRESS
48
49
POS EKSPRESS
KOMPOSISI
BIAYA
BERDASARKAN
CPTD

B e s a r nya b i aya
p a d a p ro s e s
 ‘ Collecting ‘
d i b a n d i n g ka n
b i aya l a i n nya .
AGENPOS FRAMEWORK

                1.    Cost collection  more than 39%
                2.    Utilisasi Kpc  less than 75% (2,75 m/trx)
                3.    HR cost structure  more than 56%
                4.    Kpc growth not inline with industrial growth



                                                                                   Rp
COLLECTING       PROCESSING            TRANSPORTING         DELIVERY



                     --- PENGELOLAAN PERUSAHAAN ---                           REDUCING COST
    OUTSOURCE




                                                                 1.    Cost collection
                                                                 2.    Retail customer acquisition
                                                                 3.    Building rental & maintenance cost
AGENPOS
                                                                 4.    HR cost
PENGIRIMAN WESEL MELALUI POS INDONESIA
        JANUARI – OKTOBER 2011



      16.112.839 TRANSAKSI

NILAI PENGIRIMAN Rp 22 TRILIUN

PENDAPATAN DARI WESEL Rp 235 M
WAREHOUSE SERVICE                    TRANSPORTATION                     EXPRESS SERVICE
Warehouse Management and Project      Heavy Weight Transportation Service   Door-to-Door Express Service Nation
Solutions (Owned-W/H)                 Nation wide coverage                  wide coverage & Same Day Delivery
                                                                            Service




                                   Record                                             Air Express
                                   Management
                                                                                      General Cargo
                                   and
                                   Moving, Nation                                     Facility Clearance
                                   wide Coverage
                                                                                      FCL & LCL clearance



    MOVING and RECORD MANAGEMENT                           CUSTOMS CLEARANCE
Peningkatan   Equitas (Value Corporat), dari gain
 revaluasi aset.
“Quasi Reorganisasi” mengeleminir rugi dengan
 gain revaluasi aset antara lain untuk
 menyelesaikan hutang perusahaan (IPK) dan
 perbaikan aspek struktur sdm (right
 sizing), memandirikan pensiun dan peningkatan
 level of salary.
IPO tahun 2013
   Perubahan dari fungsi ke bisnis
   Diimplementasikan mulai1 Januri 2012.
   Diperlukan izin prinsip dari Dekom.
                                       Corporate Structure Framework


                                                                      Strategic
                                          Capabilities               Leadership


                                                         Corporate
                                                          Centre
                                         Capital                         Identity              Corporate
            Strategic
                                                                                                 Policy
            Guidance
                                                                                    Service
                                                          Control
                        Results/ Accountability


          Support Services                                Service
           (Centralised or                                                                    Strategic Business
              Shared)                                                                               Units

                                                          Request
KOMPOSISI TINGKAT PENDIDIKAN SDM
       1.165   95    4
  857                          1.862
       5,60% 0,46% 0,02%
 4,12%                         8,94%
                                    3.254
                                   15,63%


        13.584
        65,24%



SD   SLTP   SLTA   D-3   S-1    S-2   S-3
KOMPOSISI KARYAWAN POS INDONESIA

                  Analisa Distribusi Umur Karyawan
       Tidak termasuk staf outsourcing, n = 20,890, Nopember 2010
                                                                                            Tantangan Bidang SDM
                     Early               Early               Mid              Mid
                                                                                            lainnya:
                    Career
                     Trial
                                        Career
                                     Establishment
                                                            Career
                                                          Transition
                                                                             Career
                                                                             Growth
                                                                                             • Komposisi SDM yang kurang
    FTEs
     (k)
                  (Umur 23-30)        (Umur 31-38)       (Umur 39-45)      (Umur 46-55)
                                                                                               fit dengan kebutuhan bisnis
                       4%                14%                  45%            37%
 1.5                                                                                         • Pengembangan Kompetensi
                                                                                               SDM
                    Keterbatasan jumlah
                     karyawan di masa                                                        • Beban biaya SDM 60% total
                         mendatang
 1.0                                                                                           biaya
                                                                                             • Produktivitas rendah
                                                                                             • Salary masih dibawah
 0.5                                                                                           market.
                                                                Kebutuhan dana
                                                               pensiun yang besar            • Kebutuhan dana pensiun
                                                                                               yang besar untuk PSL dan
                                                                                          Umur
 0.0                                                                                           perbaikan penghasilan.
       20 22 24 26 28 30 32 34 36 38 40 42 44 46 48 50 52 54 56
Sumber: data SDM dari datawarehouse, analisa Booz & Company
S TA N D A R I S A S I                                     STANDARISASI FISIK KANTOR POS
             FA Ç A D E




                                                                STANDARISASI FRONT OFFICE

Area Mitra di Dalam Ruangan                                  Area Mitra di Luar Ruangan




                          STANDARISASI OUTLET MITRA/TENANT                                      69
70
71
72
73
HOTEL


                                   RENTAL OFFICE ,
FUNCTION/
                                   RETAIL & PT POS
CONVENTION


             GED PARKIR
                          KANTOR POS
2011                                 2012-2013        2014            2015+
B a s i c i m p r o ve m e nt
 I n te g rat e d f ro n t - e n d & a ge n -         Informatization e-Postal        U-Post
  c i e s m a n a ge m e n t
 I n te g rat e d F i n a n c i a l S e r v i c e s   • Rolling out • Fully           • Ubiquitous
  Sys te m                                                                automated      postal services
 I m p ro v e m e n t o f b u s i n e s s
                                                          ERP                            (any
  p ro - c e s s s u p p o r t syste m ( I -                              processing
  Po s t ,       n et w o r k o p e ra t i o n         • Integrated                      where, any
  c e n t re ,          m o b i l e te r m i n a l )
                                                          logistics    • e-based         times, any
 S i m p l e L o g i st i c s s u p p o r t                                             place)
  sys te m                                                support         services
 Key p ro c e s s e s a u to m a t i o n                                 roll out
  a n d co n t r o l m a n a ge m e n t                   system
 Basic support (HR &
  Account- ing)                                        • Delivery
 I n f ra s t r u c t u r e d eve l o p m e n t
  ( n et wo r k , D C / D R C )                           channel
E nte rp ri s e A rc h i te c tu re                       system
   D eve - lo p ment                                   • e-based
E RP p re p a ratio n                                     services
   ( H R, FICO, A s s et
   M a n a gem ent)                                       preparation


                                                                                                           80
Disaster Recovery Center
                      Bandung




Data Center
  Jakarta




                                         81
ADMAILPOS ACTIVITY AT PRODUCTION SITE

1                                       2




3                                       4
KINERJA KEUANGAN
    POS INDONESIA
KINERJA KEUANGAN
3000                                                                                                     2677
                                                                        2396               2477
2500
                                            1796         1826                                             2628
2000                        1645                                             2325 2379
                                    1541
1500                 1254                                   1803
       1150 1137                               1665
                            1410    1396
1000   1123          1251
              1117
500
        27    20      -3                                      -23          -71             98             49
                                     -145       -131
  0                          -235
       2001   2002   2003   2004    2005     2006           2007           2008           2009           2010
-500


              PENDAPATAN                    BIAYA                                   LABA


                                             Rakernas RKAP 2011 - PT Pos Indonesia (Persero)   Lembang   7-9 Februari 2011
KENAIKAN ASET “ POS INDONESIA “ ........
                                      N. REVALUASI                                                 KENAIKAN NILAI PASCA REVALUASI
    DIVRE                            per 31-07-2010                                                (NILAI BUKU KE NILAI REVALUASI)
                     TANAH             BANGUNAN            TOTAL              TANAH              %       BANGUNAN          %          TOTAL             %
      1                 8                  9               10 = 8 + 9         11 = 8 - 5     12 = (8/5)    13 = 9 - 6   14 = (9/6)   15 = 11 + 13   16 = (10/7)
       I           216.117.000.000    38.669.360.000     254.786.360.000   210.011.562.453    3540% 21.847.394.931         230% 231.858.957.384       1111%
       II          126.860.000.000    41.680.100.700     168.540.100.700   121.767.131.163    2491% 24.473.831.195         242% 146.240.962.358        756%
      III          161.280.000.000    75.179.300.000     236.459.300.000   157.817.865.301    4658% 59.519.132.803         480% 217.336.998.104       1237%
      IV           887.293.000.000   141.543.800.000   1.028.836.800.000   874.882.714.497    7150% 97.838.829.040         324% 972.721.543.537       1833%
       V           320.618.000.000    52.302.700.000     372.920.700.000   317.275.788.378    9593% 40.363.122.212         438% 357.638.910.590       2440%
      VI           477.138.000.020    72.468.000.036     549.606.000.056   469.083.216.587    5924% 58.873.647.743         533% 527.956.864.330       2539%
      VII          354.337.000.000    88.465.000.000     442.802.000.000   346.258.724.940    4386% 70.397.951.730         490% 416.656.676.670       1694%
     VIII          205.897.700.000    63.539.900.000     269.437.600.000   199.923.397.080    3446% 46.530.025.000         374% 246.453.422.080       1172%
      IX           267.607.000.000    72.821.700.000     340.428.700.000   262.728.312.783    5485% 55.781.931.981         427% 318.510.244.764       1553%
       X           169.971.000.000    57.872.900.000     227.843.900.000   166.083.210.858    4372% 46.838.865.809         524% 212.922.076.667       1527%
      XI            89.127.000.000    23.768.100.000     112.895.100.000    86.873.750.796    3955% 16.544.879.554         329% 103.418.630.350       1191%
KANTOR PUSAT       392.600.000.000   122.982.500.000     515.582.500.000   257.735.350.566     291%   2.365.966.639        102% 260.101.317.205        202%
    TOTAL        3.668.845.700.020   851.293.360.736   4.520.139.060.756 3.470.441.025.402    1849% 541.375.578.636        275% 4.011.816.604.038      889%
KENAIKAN NILAI                                                   889,23%                                                                            789,23%




      Nilai aset naik: Rp 508 Milyar menjadi Rp 4,5 Triliun
      Per 31 juli 2010.
Rasio                         2006        2007       2008      2009     2010

Return On Equity             -41,19%     -1,68%     -22,76%   25,73%    7,97%
Return On Investment          -1,13%      1,95%     -19,33%    3,70%    2,50%
Cash Ratio                    82,72%     83,41%     82,25%    79,89%   80,26%
Current Ratio                101,43%    100,33%     97,67%    96,64%   96,18%
Collection Periods           77,43 hr   101,84 hr     77 hr    54 hr    50 hr
Perputaran Persediaan         2,36 hr    2,32 hr       1 hr     1 hr     1 hr
Total Assets Turnover         53,44%     37,93%     35,22%    23,70%   60,58%
Ratio Modal thd Aset Total    5,48%      9,00%      4,81%     9,60%    9,68%
                                                                                88
89
90
TREND PENDAPATAN PER BISNIS




                              91
Uraian      2010             2009
                                 Audited          Audited

ASET

  Aset Lancar                    31,746,323,806   25,806,924,806

  Aset Tidak Lancar               1,077,145,181     216,127,803

JUMLAH ASET                      32,823,468,987   26,023,052,609

KEWAJIBAN & ASET BERSIH

 Kewajiban Jangka Pendek           571,538,123      631,382,714

 Aset Bersih                     32,251,930,864   25,391,669,895

JUMLAH KEWAJIBAN & ASET BERSIH   32,823,468,987   26,023,052,609
                                                            92
60,000,000,000
                                                    PENYETORAN PAJAK
                                                   POS INDONESIA KEPADA
                                                          NEGARA
50,000,000,000
                                                           DATA : 24 MARET 2011


40,000,000,000




30,000,000,000

                                                                                  TAHUN 2009
                                                                                  TAHUN 2010
20,000,000,000




10,000,000,000




            0


                  PPH      PPH     PPH     PPH       PPN   PBB       Pajak
                 Pasal 4   Pasal   Pasal   Pasal                    Lainnya
                   (2)      21      23      25
REKAPITULASI DATA PENYETORAN PAJAK KEPADA NEGARA
                     TAHUN 2009 DAN 2010

                                         TAHUN
No.         JENIS PAJAK         2009                 2010


1 PPH Pasal 4 (2)                959.874.741        1.010.394.465
2 PPH Pasal 21                 30.658.200.120     32.271.789.600
3 PPH Pasal 23                 12.663.430.274       6.966.534.817
4 PPH Pasal 25                 55.886.946.345     42.661.899.720
5 PPN                          44.815.471.998     47.174.181.050
6 PBB                           4.995.740.672       5.154.872.921
7 Pajak Lainnya                 2.219.034.165       2.440.568.949


         JUMLAH TOTAL         152.198.698.314    136.669.847.057
                                                 DATA : 24 MARET 2011
Kinerja s.d September 2011

     3,500                                                             91.86
                                                                                        100
                2,952.50                                                                90
     3,000                                 2,834.05
                           72.23                                                        80
     2,500                                                 71.41                        70
                           2,132.65                   2,023.84
                                                                                        60
     2,000
                                                                                        50
     1,500
                                                                                        40

     1,000                                                                              30
                                                                                        20
       500
                                                                   118.45               10
                                                                            108.81
(000.000)   0                                                                           0 %
                 Pendapatan                    Biaya                   Laba

      TARGET RKAP TH 2011             REALISASI S.D. SEPTEMBER TH 2011          PENCAPAIAN (%)
KONTRIBUSI POS INDONESIA SBG SEKTOR PUBLIK  (lanjutan)
KONTRIBUSI POS INDONESIA SBG SEKTOR PUBLIK  (lanjutan)

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KONTRIBUSI POS INDONESIA SBG SEKTOR PUBLIK (lanjutan)

  • 1. LINGKUNGAN INTERNAL POS INDONESIA
  • 2. Post Office Network PT POS Indonesia (Persero) is a state owned company with the largest and widest networks covered all Indonesia area. Pos Indonesia coverage …… 3.817 Post Office : 100% district 3.550 on line 100% sub district 42% villages 267 off line
  • 3.
  • 4. 16.143 2.076 Agensi Layanan Bergerak 3.817 Kantor Pos 18.260 77.768 Kotak Pos Bis Surat
  • 6. Pos Indonesia has ~27,000 employees which are spread across the nation, grouped by 11 regional divisions (Divre) and central Manpower Distribution Across Divre Including permanent and outsourcing from DTU 7.259 Permanent Outsourcing Observations  Pos Indonesia consists of permanent (76%) and 5.237 outsourcing (24%) employee 3.729 3.254  Outsourced employee 2.635 include officer/staff, 2.618 security, and cleaning 2.493 1.827 1.608 service area 1.399 1.376 1.435 2.346 1.209 1.104 1.242 1.146 2.022 1.040 1.080 1.256 899 1.037 1.111 468 761 585 462 289 336 355 468 310 143 67 0 Divre Divre Divre Divre Divre Divre Divre Divre Divre Divre Divre Central I II III IV V VI VII VIII IX X XI Source: HR related primary data source from datawarehouse, outsourced emplyee information from PT Dapensi Trio Usaha, Booz & Company analysis
  • 7. BEBAN BIAYA SDM POS INDONESIA B. PENYISIHAN PIUTANG B. PEMASARAN B. BINA MUTU 0% 2% LAYANAN 2% B. ANGKUTAN POS B. ADMINISTRASI DAN UMUM 8% B. 8% PENGADAAN B. 2% PENGAWASAN 0% B. PERJALANAN DINASI 2% B. SEWA 6% B. PEGAWAI 60% B. PEMELIHARAAN 5% B. TEKNOLOGI DAN PERENCANAAN 0% B. PEMAKAIAN INSTALASI 2% B. PENYUSUTAN & AMORTISASI 3%
  • 8. BEBAN BIAYA PENSIUN POS Iuran normal Dapen : Rp 20,1 M/thn PSL Dapenpos : Rp 3,5 M/thn Tunj pangan, TPP, duka : Rp 41,6 M/thn Biaya kesehatan pens : Rp 35,8 M/thn JUMLAH : 101 M/thn Beban anggaran perusahaan setiap tahun. 8
  • 9. GOVER N MEN T ’S C ON TR OL OF TH E U SO PR OD U C TS TA R IF F H AVE N O T A L L O W ED A D J U ST M EN T IN PR IC ES SIN C E 2 0 0 2 D ESPIT E T H E R ISE IN O PER AT IO NA L C O ST Standard Mail Tariff Compared to Inflation Pos Indonesia Operational Cost 2001-2010 2001-2010 (Bn. IDR) IDR 2,845 3.061 +11% 3.100 3.000 Current Price 2.900 Price Considering Inflation 2.800 1,123 2.700 2.600 2.500 2.400 2.300 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 +104% 2.200 Operational Cost 2.100 2.000 1.900 Key Takeaways 1.800 1.700  The standardized stamp price in Indonesia has remained constant for the past 1.600 1.500 9 years despite growing inflation and operational cost to meet universal 1.500 service obligations 1.400  Best practices would recommend that the government takes a more 1.300 cooperative approach with the universal service provider to set a new pricing 1.200 strategy that truly reflect the market situation in order to ensure continuance 1.100 of USO services and a self sustainable postal industry 1.000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 Source: IMF, Pos Indonesia, Booz & Company analysis
  • 10. BEBAN KEKURANGAN PENGGANTIAN PSO TAHUN 2003 S.D. 2011 Rp. Milyar KERUGIAN DISETUJUI / REALISASI TAHUN KPCLK PSO USULAN AKIBAT KET. BEBAN APBN KEBUTUHAN PENUGASAN 1 2 3 4 5 6=5-4 7 2003 1772 101,10 80,00 85,61 5,61 Audited 2004 2341 115,10 115,10 124,57 9,47 Audited 2005 2306 161,80 113,00 129,27 16,27 Audited 2006 2341 200,00 115,00 140,66 25,66 Audited 2007 2341 150,00 125,00 163,00 38,00 Audited 2008 2350 179,67 118,75 204,84 86,09 Realisasi 2009 2350 250,56 175,00 256,42 81,42 Realisasi 2010 2363 255,36 175,00 255,36 80,36 APBN 2011 2370 282,00 257,00 282,00*) 25,00 Usulan Jumlah 1.273,85 1.641,73 367,88 **) *) Asumsi terealisasi 100% **) Potensi Kerugian
  • 11. UNLIKE OTHER COUNTRIES, THE STAMP PRICE IN INDONESIA HAS REMAINED CONSTANT DESPITE GROWING INFLATION Stamp Price Comparison 2001 = 100 Current Price Price Considering Inflation Indonesia New Zealand Australia Index Index Index 200 200 200 150 150 150 100 100 100 2001 2002 2003 2004 2005 2006 2007 2008 2009 2001 2002 2003 2004 2005 2006 2007 2008 2009 2001 2002 2003 2004 2005 2006 2007 2008 2009 Source: IPC, Pos Indonesia, Booz & Company analysis
  • 12. STANDARD POST VOLUMES ARE DECLINING SIGNIFICANTLY WHILE INTERNATIONAL POST IS A SMALL BUT GROWING MARKET Domestic Post Volume (M) Volume of Mail, 2001 - 2009 150 131 Key Takeaways -10% CAGR1 111 107 100 100 83 Kilat Khusus Parcels 12%  Standard mail accounts 71 68 Special treatment packages 10% for the majority (85% in 62 58 Standard Parcels 14% 2009) of Standard Post 50 Standard Mail -11% volumes  However, the volume 0 of standard mail has 2001 2002 2003 2004 2005 2006 2007 2008 2009 declined significantly International Post Volume  International post (M) Volume of Mail, 2001 - 2009 accounts for just 4% of 150 all mail volume CAGR1  However, volumes are 100 Express Packet Post -4% increasing at a CAGR of Standard Packet Post 9% 14%, driven by +14% Express Post -9% remailing 50 Remailing 31% 11 11 12 14 17 6 5 6 7 EMS 10% 0 2001 2002 2003 2004 2005 2006 2007 2008 2009 1) CAGR from first available year to 2009 Source: Pos Indonesia; Booz & Company analysis
  • 13. INDONESIA’S MAIL VOLUME PER CAPITA SHOWS SIGNIFICANT GROWTH POTENTIAL -- ESTIMATED AT 5.7X GIVEN CURRENT GDP Domestic GDP and Mail Volume per Capita letter items (152 Countries, 2007) per capita Remarks Up to 50% of total mail 750 volume is “Direct  Indonesia is at the low end of the Marketing Mail” Switzerland 700 curve with only 4 mail items per 650 capita in 2007 y = 0,007x - 10,554 600 R2 = 0,6152  If Indonesia is on the line of best 550 Finland fit, the potential number of 500 Slovenia domestic letter items per capita is 450 22.54, 5.7x the current volume Indonesia’s potential 400 domestic letter items 350 per capita is 22.54 United Kingdom  To foster volume growth the 300 items, 5.7x current development of the advertising 250 Czech Republic Australia direct mail market in urban areas 200 Ireland will be key Portugal Japan 150 Indonesia 100 Italy 50 Greece 0 0 10.000 20.000 30.000 40.000 50.000 60.000 70.000 Source: UPU 2007, FEDMA, Booz & Company Analysis
  • 14. Walaupun pasar Suratpos dan paketpos tumbuh rata-rata sebesar 4,4%/ tahun, masih terdapat ruang yang cukup luas bagi PT Pos untuk meningkatkan market share…. Ukuran Pasar dan Pertumbuhan: Surat dan Paket Kecil Segmentasi Pasar berdasarkan Tipe Surat Indonesia; 2005 - 2014F Indonesia; 2009 IDR IDR Tn Tn 4.4% 12.9 13 12.4 13 11.9 12 11.4 12 10.8 10.9 10.9 11 10.4 11 10.1 10 10 2.8 2.1 9 8.4 3.4 9 8.4 8 4.7 8 7 7 B2B 2.5 3.2 12.4 12.9 6 11.9 6 10.9 11.4 5 5 4 8.1 8.4 4 7.4 Penerima 3 3 B2C 5.9 5.4 5.1 2.1 2 2 C2B 0.7 1 1 C2C 1.4 0 0 2005 2006 2007 2008 2009 2010F 2011F 2012F 2013F 2014F Pengirim Bisnis Rumah Tangga Rumah Tangga Bisnis Proyeksi Sumber: IBISWorld; analisa Booz & Company
  • 15. PASAR LOGISTIK KEDEPAN TUMBUH SECARA SIGNIFIKAN, TERDAPAT PELUANG BESAR BAGI LOGISTIK POS UNTUK TUMBUH ……. Nilai Pasar Logistik Indonesia IDR Tn; 2005 - 2014F CAGR 2009–2014F 166.2 +9% 152.1 14.9% 2 6 . 2 Contract Logistics 139.2 22.8 127.5 19.9 116.7 +5% 17.3 106.9 101.0 15.1 91.6 13.1 87.4 13.5 9.2 80.3 12.7 11.5 140.0 8.4% Freight Forwarding 129.2 119.3 110.1 101.6 87.4 93.7 78.2 78.9 68.9 2005 2006 2007 2008 2009 2010F 2011F 2012F 2013F 2014F Sumber: Analisa Booz & Company; Transport Intelligence; BMI; IBISWorld
  • 16. POTENSI PASAR REMITANCE -PUN CUKUP BESAR UNTUK PERTUMBUHAN BISNIS TRANSAKSI KEUANGAN KEDEPAN….. Potensi Pasar Remitansi Internasional Pangsa Pasar 2005 - 2014F 2007 US$ Milyar 8.9 • Hanya 1% responden survei +8% 8.8 menggunakan jasa pos untuk remitansi 8 Catatan: tidak termasuk 7.8 2.0 2.1 Outward jalur informal 7.1 6.6 1.7 Others 1.4 Jasa Pos 13% 6 1.2 Western Union 4% 1% 4 Jalur informal 12% 6.8 6.8 Inward 6.2 5.4 5.7 70% 2 Lembaga Keuangan * 2005 2006 2007 2008 2009 Sumber: FDC; Migration and Remittance Fact Book 2011 2 nd Edition by World Bank, Western Union, analisa Booz & Company
  • 17. DI SA M P I NG P ERT UM B UHA N P EN DA PATA N T I N GGI S EL A M A 1 0 TA HUN T ER AKHI R , B I AYA JU GA T U M B U H D EN GA N CEPAT , S EHI NGGA R U GI S EJA K TA HU N 2 0 0 4 - 2 0 0 8. . . . IDR (Tn) Pos Indonesia Profits and Loss 2.48 2.5 2001 - 2009 2.33 +10% 2.0 1.81 +29% 1.67 1.5 1.41 1.40 1.26 +12% 1.15 1.14 1.0 0.5 0.03 0.02 0.00 0.10 0.0 -0.02 -0.07 -0.15 -0.13 -0.24 -0.5 -1.0 -1.13 -1.12 -1.5 -1.25 +31% -1.54 -1.65 -2.0 -1.80 -1.83 +31% +10% -2.5 -2.40 -2.38 Revenues Costs 2001 2002 2003 2004 2005 2006 2007 2008 2009 Profits (Loss) Net Margin 2.4% 1.7% 0.2% -16.7% -10.4% -7.9% -1.3% -3.0% 4.0% Source: MBD Nov 2010; Booz & Company analysis 17
  • 18. POS INDONESIA’S MARKET SHARE HAS BEEN STEADILY DECLINING Pos Indonesia’s Market Share Market Driver Based on Revenues 97% 96%  Gradually liberalised 94% postal market 89% – Eroding monopoly 80% – Increasing competition 71%  Pos Indonesia -67% 62% dominates the 55% 56% household market, driven by brand awareness and its strong network 39% 33% 32%  However, this market is declining, driven by rising cell phone and internet penetration  Corporate customers (80% of postal market) prefer to use competitors to deliver 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 time sensitive materials Source: DIC report; Booz & Company analysis
  • 19. Internal CHALLENGE Threath & Weaknesses: unprofitable, low level of competitiveness, low attitude of work, weak internal control and accounting system, high risk operation
  • 20.
  • 21.
  • 22. RJP POS INDONESIA 2011 - 2015 PENYEHATAN PROFITASI IPO Program Revitalisasi 2011-2015 dengan asumsi-asumsinya Revitalisasi (kajian Booz&Co) - Pengelolaan implementasi Strategi efektif (sdm tepat, termotivasi Turn Around Strategi - Sumber dana tersedia. (Penyehatan) Financial Restructuring - Lepaskan biaya non operasional . (Quasi Reorganisasi) - Asset under value- Nilai pasar
  • 23. “STRATEGIC FRAMEWORK “ POS INDONESIA  Penyehatan Perusahaan dilakukan dengan bantuan konsultan Booz & Co. dengan tugas: 1. Men-challenge strategic framework Perusahaan 2. Merumuskan strategi berdasarkan fakta 3. Menyiapkan inisiatif CORPORATE CULTURE & CHANGE MANAGEMENT strategis, action plan, proforma keuangan 5 tahun ke depan  Implementasi hasil kajian konsultan melalui revisi anggaran 2011 paling lambat Bulan Juli 2011 Rakernas RKAP 2011 - PT Pos Indonesia (Persero) Lembang 7-9 Februari 2011
  • 24. Struktur Rencana Revitalisasi 5 Tahun Pos Indonesia Visi dan Misi Prioritas Strategis Inisiatif Strategis Enabling Projects 1 4 ~10 ~40  Visi: Menjadi pemimpin I Merebut kembali posisi  Inisiatif spesifik  Proyek yang diperlukan pasar di Indonesia pemimpin pasar bisnis untuk mencakup untuk merealisasikan dengan menyediakan mail & parcel layanan surat, paket, dan masing-masing inisiatif strategis, logistik yang handal serta  Mengembangkan prioritas strategis termasuk tata kala waktu II jasa keuangan yang perusahaan logistik yang efisien dan efektif  Inisiatif diprioritisasi  Proyek dibagi dalam terpercaya berdasarkan tahapan selama 5 tahun  Mempertahankan bisnis peluang pasar dan dialokasikan ke  Mission: Komitment III jasa keuangan eksternal dan sponsor proyek kepada masing-masing transaksional dan pemangku kepentingan kesiapan memperluas portofolio Perusahaan produk dan layanan kapabilitas internal  IV Merevitalisasi Pos Penyusunan Indonesia menjadi Penerjemahan perusahaan berkinerja tinggi
  • 25. PEMETAAN KONDISI INTERNAL PT POS INDONESIA (PERSERO)
  • 26. Empat Strategi Prioritas Revitalisasi Bisnis Pos Indonesia 2011-2015 Program Revitalisasi Pos Indonesia Membangun kembali posisi Mengembangkan bisnis logistik Mempertahankan bisnis jasa I market leader bisnis mail & II yang efisien dan kompetitif III keuangan transaksional dan parcel memperluas portfolio produk 1 Merebut kembali pangsa pasar dan layanan 1 Menetapkan jenis bisnis logistik 2 Promosi secara gencar 2 Meningkatkan skala bisnis logistik 1 Mempertahankan dan mengembangkan portfolio 3 Meningkatkan efisiensi jaringan produk yang ada operasi 4 Memperluas portfolio layanan & 2 Membangun model partnership produk untuk ekpansi produk 5 Memastikan struktur regulasi yang efisien & sustainable Revitalisasi aspek pendukung Meluncurkan program IV Pos Indonesia menjadi 1 komunikasi internal 2 Meningkatkan efektivitas 3 Integrasi sistem TI ke organisasi dan kapabiltas rencana induk perusahaan perusahaan berkinerja tinggi SDM Sumber: Analisa Booz & Company Strategi Prioritas 26 Strategi Inisiatif
  • 27. “BUILDING BLOCK” PROGRAM REVITALISASI 2011-2015 Evolusi Rencana Revitalisasi Pos Indonesia(1) 2014-2015 “Leapfrog the Competition” 2012-2013 Ekspansi ke segment T i n g k a t a nv o l u s i E “Extend dan bisnis baru Core Business” Tumbuh melalui produk dan layanan baru 2 0 11 “ Fix the Ba s ic s ” M e n i n g k a t kk u a l i t a s an dan efisiensi Merebut kembali pangsa pasar di mail & Meningkatkan skala bisnis logistik I.1 parcel II.1 Mempromosikan peningkatan I.3 Meningkatkan efisiensi model jaringan I.2 penggunaan surat operasional Mendefinisikan model partnership untuk III.2 pengembangan produk I.4 Memperluas produk dan layanan mail & parcel Meluncurkan kampanye komunikasi IV.1 internal Memastikan lingkungan peraturan yang Meningkatkan efektivitas organisasi dan I.5 efisien dan berkesinambungan IV.2 kapabilitas SDM Integrasi sistem TI ke rencana yang Mempertahankan dan meningkatkan IV.3 III.1 portfolio produk Jaskug Waktu komprehensif (1) Beberapa Inisiatif Strategis memiliki Enabling Project yang harus dimulai lebih awal apabila hasil yang diinginkan hendak dicapai dalam periode program Sumber: Analisa Booz & Company
  • 28. 2015 The Best Postal Co. 2013 IPO Sehat: •Profitabilitas •Bisnis kuat dan menarik 2011-2012 •Menyelesaikan beban-beban Restrukturisasi / Penyehatan:
  • 29. AREA PENYEHATAN Tambahan: MENUJU IPO Pendapatan, dan Biaya Bisnis Mail Dan Logistik,Keuangan, Logistik , dan non Core Dapen & Pensiun Aset: Memandirikan Dapem Under value Perbaikan penhasilan pensiun Yuridis Revitalisasi PENYEHATAN menuju IPO Tambahan biaya: Tambahan biaya: IPK (ssd UU dan komitmen) Pajak, Perbaikan, dan sertifikasi Tambahan biaya: SDM Keuangan Modal Kerja, dan Komposisi, Investasi Sumber dana untuk Tambahan biaya: Kompetensi, modal kerja dan Restrukturisasi Salary investasi komposisi, sdm, PKB, Salary
  • 30. 4 Aspek utama program penyehatan Pos Indonesia: • Bisnis: • Mail & Parcel • Logistics • Financial Services • Non core • Keuangan: • Corporate Finance • Sistem Akuntansi • SDM: • Performance Management System • Culture • Remunerasi • Pensiun: Beban Perusahaan vs Pemerintah; Manfaat Pasti vs Iuran pasti • Infrastruktur & Teknologi: • Mekanisasi & Otomasi • IT sebagai enabler 30
  • 31. PRODUK DAN LAYANAN Pos Indonesia merupakan perusahaan jejaring terbesar di Indonesia, yang bergerak dalam bidang: FINANCIAL MAIL LOGISTIK SERVICES Surat standar Freight Forwarding Wesel/Money Transfer Property Surat Kilat Khusus Warehousing Online Payment Agencies Pos Express Transporting Fund Distribution Treasury Parcel Bank Channeling Filateli Admail Giro IT Solution Express Mail Service (Wasantara) (EMS)
  • 32.
  • 34. VALUABLE PRODUCT PROFILE RATING  Berdasarkan analisis terhadap kapabilitas internal dan prospek bisnis, maka Produk yang akan menjadi fokus Mail pemasaran 2010 adalah : Financial 1. Pos Express 2. Kilat Khusus Services 3. EMS 4. Layanan Korporat & Logistics Admailpos 5. Wesel Instant 6. Western Union 7. SOPP (PosPay) 8. Bank Channeling 9. Paket Pos 10. Logistics
  • 36.  5 produk unggulan KOMUNIKASI diatas dapat & dikomunikasikan kepada PROMOSI PEMASARAN target segmennya, maka diperlukan bauran komunikasi pemasaran yang terdiri dari:  Advertising  Promosipenjualan  Personal selling  Public relation  Direct Marketing
  • 48. 48
  • 49. 49
  • 51.
  • 52.
  • 53.
  • 54.
  • 55.
  • 56.
  • 57. KOMPOSISI BIAYA BERDASARKAN CPTD B e s a r nya b i aya p a d a p ro s e s ‘ Collecting ‘ d i b a n d i n g ka n b i aya l a i n nya .
  • 58. AGENPOS FRAMEWORK 1. Cost collection  more than 39% 2. Utilisasi Kpc  less than 75% (2,75 m/trx) 3. HR cost structure  more than 56% 4. Kpc growth not inline with industrial growth Rp COLLECTING PROCESSING TRANSPORTING DELIVERY --- PENGELOLAAN PERUSAHAAN --- REDUCING COST OUTSOURCE 1. Cost collection 2. Retail customer acquisition 3. Building rental & maintenance cost AGENPOS 4. HR cost
  • 59.
  • 60. PENGIRIMAN WESEL MELALUI POS INDONESIA JANUARI – OKTOBER 2011 16.112.839 TRANSAKSI NILAI PENGIRIMAN Rp 22 TRILIUN PENDAPATAN DARI WESEL Rp 235 M
  • 61.
  • 62. WAREHOUSE SERVICE TRANSPORTATION EXPRESS SERVICE Warehouse Management and Project Heavy Weight Transportation Service Door-to-Door Express Service Nation Solutions (Owned-W/H) Nation wide coverage wide coverage & Same Day Delivery Service Record Air Express Management General Cargo and Moving, Nation Facility Clearance wide Coverage FCL & LCL clearance MOVING and RECORD MANAGEMENT CUSTOMS CLEARANCE
  • 63.
  • 64.
  • 65. Peningkatan Equitas (Value Corporat), dari gain revaluasi aset. “Quasi Reorganisasi” mengeleminir rugi dengan gain revaluasi aset antara lain untuk menyelesaikan hutang perusahaan (IPK) dan perbaikan aspek struktur sdm (right sizing), memandirikan pensiun dan peningkatan level of salary. IPO tahun 2013
  • 66. Perubahan dari fungsi ke bisnis  Diimplementasikan mulai1 Januri 2012.  Diperlukan izin prinsip dari Dekom. Corporate Structure Framework Strategic Capabilities Leadership Corporate Centre Capital Identity Corporate Strategic Policy Guidance Service Control Results/ Accountability Support Services Service (Centralised or Strategic Business Shared) Units Request
  • 67. KOMPOSISI TINGKAT PENDIDIKAN SDM 1.165 95 4 857 1.862 5,60% 0,46% 0,02% 4,12% 8,94% 3.254 15,63% 13.584 65,24% SD SLTP SLTA D-3 S-1 S-2 S-3
  • 68. KOMPOSISI KARYAWAN POS INDONESIA Analisa Distribusi Umur Karyawan Tidak termasuk staf outsourcing, n = 20,890, Nopember 2010 Tantangan Bidang SDM Early Early Mid Mid lainnya: Career Trial Career Establishment Career Transition Career Growth • Komposisi SDM yang kurang FTEs (k) (Umur 23-30) (Umur 31-38) (Umur 39-45) (Umur 46-55) fit dengan kebutuhan bisnis 4% 14% 45% 37% 1.5 • Pengembangan Kompetensi SDM Keterbatasan jumlah karyawan di masa • Beban biaya SDM 60% total mendatang 1.0 biaya • Produktivitas rendah • Salary masih dibawah 0.5 market. Kebutuhan dana pensiun yang besar • Kebutuhan dana pensiun yang besar untuk PSL dan Umur 0.0 perbaikan penghasilan. 20 22 24 26 28 30 32 34 36 38 40 42 44 46 48 50 52 54 56 Sumber: data SDM dari datawarehouse, analisa Booz & Company
  • 69. S TA N D A R I S A S I STANDARISASI FISIK KANTOR POS FA Ç A D E STANDARISASI FRONT OFFICE Area Mitra di Dalam Ruangan Area Mitra di Luar Ruangan STANDARISASI OUTLET MITRA/TENANT 69
  • 70. 70
  • 71. 71
  • 72. 72
  • 73. 73
  • 74.
  • 75. HOTEL RENTAL OFFICE , FUNCTION/ RETAIL & PT POS CONVENTION GED PARKIR KANTOR POS
  • 76.
  • 77.
  • 78.
  • 79.
  • 80. 2011 2012-2013 2014 2015+ B a s i c i m p r o ve m e nt  I n te g rat e d f ro n t - e n d & a ge n - Informatization e-Postal U-Post c i e s m a n a ge m e n t  I n te g rat e d F i n a n c i a l S e r v i c e s • Rolling out • Fully • Ubiquitous Sys te m automated postal services  I m p ro v e m e n t o f b u s i n e s s ERP (any p ro - c e s s s u p p o r t syste m ( I - processing Po s t , n et w o r k o p e ra t i o n • Integrated where, any c e n t re , m o b i l e te r m i n a l ) logistics • e-based times, any  S i m p l e L o g i st i c s s u p p o r t place) sys te m support services  Key p ro c e s s e s a u to m a t i o n roll out a n d co n t r o l m a n a ge m e n t system  Basic support (HR & Account- ing) • Delivery  I n f ra s t r u c t u r e d eve l o p m e n t ( n et wo r k , D C / D R C ) channel E nte rp ri s e A rc h i te c tu re system D eve - lo p ment • e-based E RP p re p a ratio n services ( H R, FICO, A s s et M a n a gem ent) preparation 80
  • 81. Disaster Recovery Center Bandung Data Center Jakarta 81
  • 82.
  • 83.
  • 84. ADMAILPOS ACTIVITY AT PRODUCTION SITE 1 2 3 4
  • 85. KINERJA KEUANGAN POS INDONESIA
  • 86. KINERJA KEUANGAN 3000 2677 2396 2477 2500 1796 1826 2628 2000 1645 2325 2379 1541 1500 1254 1803 1150 1137 1665 1410 1396 1000 1123 1251 1117 500 27 20 -3 -23 -71 98 49 -145 -131 0 -235 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 -500 PENDAPATAN BIAYA LABA Rakernas RKAP 2011 - PT Pos Indonesia (Persero) Lembang 7-9 Februari 2011
  • 87. KENAIKAN ASET “ POS INDONESIA “ ........ N. REVALUASI KENAIKAN NILAI PASCA REVALUASI DIVRE per 31-07-2010 (NILAI BUKU KE NILAI REVALUASI) TANAH BANGUNAN TOTAL TANAH % BANGUNAN % TOTAL % 1 8 9 10 = 8 + 9 11 = 8 - 5 12 = (8/5) 13 = 9 - 6 14 = (9/6) 15 = 11 + 13 16 = (10/7) I 216.117.000.000 38.669.360.000 254.786.360.000 210.011.562.453 3540% 21.847.394.931 230% 231.858.957.384 1111% II 126.860.000.000 41.680.100.700 168.540.100.700 121.767.131.163 2491% 24.473.831.195 242% 146.240.962.358 756% III 161.280.000.000 75.179.300.000 236.459.300.000 157.817.865.301 4658% 59.519.132.803 480% 217.336.998.104 1237% IV 887.293.000.000 141.543.800.000 1.028.836.800.000 874.882.714.497 7150% 97.838.829.040 324% 972.721.543.537 1833% V 320.618.000.000 52.302.700.000 372.920.700.000 317.275.788.378 9593% 40.363.122.212 438% 357.638.910.590 2440% VI 477.138.000.020 72.468.000.036 549.606.000.056 469.083.216.587 5924% 58.873.647.743 533% 527.956.864.330 2539% VII 354.337.000.000 88.465.000.000 442.802.000.000 346.258.724.940 4386% 70.397.951.730 490% 416.656.676.670 1694% VIII 205.897.700.000 63.539.900.000 269.437.600.000 199.923.397.080 3446% 46.530.025.000 374% 246.453.422.080 1172% IX 267.607.000.000 72.821.700.000 340.428.700.000 262.728.312.783 5485% 55.781.931.981 427% 318.510.244.764 1553% X 169.971.000.000 57.872.900.000 227.843.900.000 166.083.210.858 4372% 46.838.865.809 524% 212.922.076.667 1527% XI 89.127.000.000 23.768.100.000 112.895.100.000 86.873.750.796 3955% 16.544.879.554 329% 103.418.630.350 1191% KANTOR PUSAT 392.600.000.000 122.982.500.000 515.582.500.000 257.735.350.566 291% 2.365.966.639 102% 260.101.317.205 202% TOTAL 3.668.845.700.020 851.293.360.736 4.520.139.060.756 3.470.441.025.402 1849% 541.375.578.636 275% 4.011.816.604.038 889% KENAIKAN NILAI 889,23% 789,23% Nilai aset naik: Rp 508 Milyar menjadi Rp 4,5 Triliun Per 31 juli 2010.
  • 88. Rasio 2006 2007 2008 2009 2010 Return On Equity -41,19% -1,68% -22,76% 25,73% 7,97% Return On Investment -1,13% 1,95% -19,33% 3,70% 2,50% Cash Ratio 82,72% 83,41% 82,25% 79,89% 80,26% Current Ratio 101,43% 100,33% 97,67% 96,64% 96,18% Collection Periods 77,43 hr 101,84 hr 77 hr 54 hr 50 hr Perputaran Persediaan 2,36 hr 2,32 hr 1 hr 1 hr 1 hr Total Assets Turnover 53,44% 37,93% 35,22% 23,70% 60,58% Ratio Modal thd Aset Total 5,48% 9,00% 4,81% 9,60% 9,68% 88
  • 89. 89
  • 90. 90
  • 91. TREND PENDAPATAN PER BISNIS 91
  • 92. Uraian 2010 2009 Audited Audited ASET Aset Lancar 31,746,323,806 25,806,924,806 Aset Tidak Lancar 1,077,145,181 216,127,803 JUMLAH ASET 32,823,468,987 26,023,052,609 KEWAJIBAN & ASET BERSIH Kewajiban Jangka Pendek 571,538,123 631,382,714 Aset Bersih 32,251,930,864 25,391,669,895 JUMLAH KEWAJIBAN & ASET BERSIH 32,823,468,987 26,023,052,609 92
  • 93. 60,000,000,000 PENYETORAN PAJAK POS INDONESIA KEPADA NEGARA 50,000,000,000 DATA : 24 MARET 2011 40,000,000,000 30,000,000,000 TAHUN 2009 TAHUN 2010 20,000,000,000 10,000,000,000 0 PPH PPH PPH PPH PPN PBB Pajak Pasal 4 Pasal Pasal Pasal Lainnya (2) 21 23 25
  • 94. REKAPITULASI DATA PENYETORAN PAJAK KEPADA NEGARA TAHUN 2009 DAN 2010 TAHUN No. JENIS PAJAK 2009 2010 1 PPH Pasal 4 (2) 959.874.741 1.010.394.465 2 PPH Pasal 21 30.658.200.120 32.271.789.600 3 PPH Pasal 23 12.663.430.274 6.966.534.817 4 PPH Pasal 25 55.886.946.345 42.661.899.720 5 PPN 44.815.471.998 47.174.181.050 6 PBB 4.995.740.672 5.154.872.921 7 Pajak Lainnya 2.219.034.165 2.440.568.949 JUMLAH TOTAL 152.198.698.314 136.669.847.057 DATA : 24 MARET 2011
  • 95. Kinerja s.d September 2011 3,500 91.86 100 2,952.50 90 3,000 2,834.05 72.23 80 2,500 71.41 70 2,132.65 2,023.84 60 2,000 50 1,500 40 1,000 30 20 500 118.45 10 108.81 (000.000) 0 0 % Pendapatan Biaya Laba TARGET RKAP TH 2011 REALISASI S.D. SEPTEMBER TH 2011 PENCAPAIAN (%)