SlideShare une entreprise Scribd logo
1  sur  60
Managing negative behaviour in the Family Andy Neal
(DAY 1) pm ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Legislation
Definition of work placed violence ,[object Object]
Current Practice of Reporting ,[object Object],[object Object],[object Object],[object Object],[object Object]
Risk Assessments ,[object Object],[object Object],[object Object],[object Object],[object Object],Customer Interactions
In Groups ,[object Object],[object Object],[object Object],[object Object]
Scenario   Exercise 1
The Dynamic Risk Assessment STOP LOOK LISTEN
STOP ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],360
Look Observations always start the process of risk assessing
Look P erson O bject   P lace Using this system makes risk assessments a conscious process and that in turn reduces risk to individuals. It involves breaking risks into three categories
LISTEN ,[object Object],[object Object],[object Object],[object Object],[object Object]
LOOK ASSESSMENTS -  PERSON ,[object Object],[object Object],Reaction Action
PERSONS  - Assessment ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
BODY LANGUAGE Advanced Risk Assessments
Body Language Overview Security assessments using body language ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],FACT FICTION Vs The body language we convey to the world is a combination of instinct, learned behaviour and imitation of others
Cultural Diversity ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Other Factors ,[object Object],[object Object],[object Object],[object Object],[object Object]
OBJECTS  - Assessments ,[object Object],[object Object]
OBJECTS Assessment ,[object Object],[object Object],[object Object],[object Object]
PLACE- Assessments ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
STOP- LOOK- LISTEN ,[object Object],[object Object],[object Object],This Model will form the basis of all personal safety assessments
Responses to threat ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Rational & emotional mindsets ,[object Object],[object Object],[object Object],When we are upset, angry or feel threatened, our emotional mind quickly takes over and we lose much of our ability to rationalise and think clearly
Group Work ,[object Object],[object Object]
Fight or  Flight STIMULUS RESONSE Negative Response Positive Response CHOICE
TRIGGERS Emotional Mindsets Inhibitors Rational Mindsets Embarrassed Afraid Loss of face Insulted Being ignored Not being taken seriously Self control Personal values Social or legal consequences Fear Training
Visual levels of Fight or  Flight Frustration  ANGER  AGGRESSION  VIOLENCE
Action Planning ,[object Object],[object Object],[object Object]
Positional Tactics –  STOP  model ,[object Object],[object Object],[object Object],Distance Position Exits
SCENARIO EXERCISE
Once the visual assessment has been completed you must adopt the correct position ,[object Object],[object Object],[object Object],[object Object]
PHYSICAL DISTANCE ,[object Object],[object Object]
‘ CRITICAL’ Never break this distance down until you have carried out the assessment model  P>O>P
Psychological Positioning ,[object Object],[object Object],[object Object]
Proactive service delivery ,[object Object],[object Object]
Behaviour breeds Behaviour ,[object Object],[object Object],[object Object],[object Object]
Learning how to behave with your negative feelings MY ATTITUDE MY BEHAVIOUR YOUR ATTITUDE YOUR BEHAVIOUR Affects Affects Affects Affects Break the Cycle
Strategies for defusing aggressive behaviour ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Resolving the problem ,[object Object],[object Object],[object Object],[object Object],[object Object]
Communication ,[object Object],[object Object],[object Object],[object Object]
Communications Exercise SENDER RECEIVER ENCODES DECODES MESSAGE CHECK UNDERSTANDING
The elements of Communication WORDS TONE NON - VERBAL 100%
Communication Exercise ,[object Object]
Common Communication Blocks ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Good to remember ,[object Object],[object Object],[object Object],[object Object],[object Object]
Recovery Introductions ,[object Object],[object Object],[object Object]
High Risk Conflict ,[object Object],[object Object],[object Object],[object Object]
Exit Strategies ,[object Object],[object Object],[object Object]
The Law relating to the use of force ,[object Object],[object Object],[object Object],[object Object],“ Any person may use such force as is reasonable in the circumstances in the defence of themselves or others and in certain circumstances, property”.
Defences When a person has a  Genuine and Honest  held belief that they or  Another  are in  Imminent Danger  and the force they use is  Reasonable and Necessary  and  Proportionate  to such force used against them
Human Rights Act ,[object Object],[object Object]
Incident reporting ,[object Object],[object Object],[object Object],Professional Team Work
Reporting an incident ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Reporting incidents of workplace violence is a duty under Health & Safety Legislation
Post incident consideration 24 Hours 1 – 3 days Week, months – possibly years
How people are affected by workplace violence SHORT TERM EFFECTS MEDIUM TERM EFFECTS LONG TERM EFFECTS Shock, confusion, disbelief, fear, helplessness, anger, embarrassment, feeling of violation Feeling of loss, guilt, shame, embarrassment, humiliation Exhaustion and tiredness, lack of sleep Anger, frustration and resentment Lack of confidence, anxiety, fear of repetition Persistent tiredness, exhaustion, depression, bouts of anxiety Excessive drinking and smoking, antisocial behaviour, aggression Nightmares, flashbacks, headaches, nausea, difficulty sleeping & eating
Providing support ,[object Object]
REVIEW What Happened? THE LEARNING What to do next time ?   CONCLUSIONS Why did it happen? THE INCIDENT
THANK YOU

Contenu connexe

Tendances

What is crisis counselling
What is crisis counsellingWhat is crisis counselling
What is crisis counselling
florence maranga
 
Attachment disorders
Attachment disordersAttachment disorders
Attachment disorders
Gillian Ryan
 
Mental Illness Awareness Presentation1
Mental Illness Awareness Presentation1Mental Illness Awareness Presentation1
Mental Illness Awareness Presentation1
Linda Davis
 
Systematic desensitization
Systematic desensitizationSystematic desensitization
Systematic desensitization
Sanika Sathe
 

Tendances (20)

Exposure therapy
Exposure therapyExposure therapy
Exposure therapy
 
Family therapy & counselling
Family therapy & counsellingFamily therapy & counselling
Family therapy & counselling
 
EXISTENTIAL THERAPY
EXISTENTIAL THERAPYEXISTENTIAL THERAPY
EXISTENTIAL THERAPY
 
Childhood trauma
Childhood traumaChildhood trauma
Childhood trauma
 
Family assessment
Family assessmentFamily assessment
Family assessment
 
Psychoanalytic psychotherapy
Psychoanalytic psychotherapyPsychoanalytic psychotherapy
Psychoanalytic psychotherapy
 
Rational Emotive Behavior Therapy
Rational Emotive Behavior TherapyRational Emotive Behavior Therapy
Rational Emotive Behavior Therapy
 
What is crisis counselling
What is crisis counsellingWhat is crisis counselling
What is crisis counselling
 
Attachment disorders
Attachment disordersAttachment disorders
Attachment disorders
 
The exposure therapy
The exposure therapyThe exposure therapy
The exposure therapy
 
Supportive psychotherapy, family and marital therapy
Supportive psychotherapy, family and marital therapySupportive psychotherapy, family and marital therapy
Supportive psychotherapy, family and marital therapy
 
Mental Illness Awareness Presentation1
Mental Illness Awareness Presentation1Mental Illness Awareness Presentation1
Mental Illness Awareness Presentation1
 
Crisis counseling
Crisis counseling Crisis counseling
Crisis counseling
 
Marital Counseling .pptx
Marital Counseling .pptxMarital Counseling .pptx
Marital Counseling .pptx
 
Aversion therapy
Aversion therapyAversion therapy
Aversion therapy
 
Systematic desensitization
Systematic desensitizationSystematic desensitization
Systematic desensitization
 
Premarital counseling
Premarital counseling Premarital counseling
Premarital counseling
 
Cognitive behavioral therapy
Cognitive behavioral therapyCognitive behavioral therapy
Cognitive behavioral therapy
 
Gestalt therapy 1
Gestalt therapy 1Gestalt therapy 1
Gestalt therapy 1
 
Trauma and trauma-informed care
Trauma and trauma-informed careTrauma and trauma-informed care
Trauma and trauma-informed care
 

En vedette

Workplace Violence
Workplace ViolenceWorkplace Violence
Workplace Violence
bucklupp
 
Workplace Violence
Workplace ViolenceWorkplace Violence
Workplace Violence
Ben Davila
 
Apl07 causes of prejudice
Apl07   causes of prejudiceApl07   causes of prejudice
Apl07 causes of prejudice
Dickson College
 
FullBrochure-27031 GH Advanced Process Risk Assessment & Process Safety Manag...
FullBrochure-27031 GH Advanced Process Risk Assessment & Process Safety Manag...FullBrochure-27031 GH Advanced Process Risk Assessment & Process Safety Manag...
FullBrochure-27031 GH Advanced Process Risk Assessment & Process Safety Manag...
Emily Vu Thuy
 

En vedette (20)

Workplace Violence
Workplace ViolenceWorkplace Violence
Workplace Violence
 
Workplace Violence
Workplace ViolenceWorkplace Violence
Workplace Violence
 
The MOOC effect, how mere chance could result in a new standard
The MOOC effect, how mere chance could result in a new standardThe MOOC effect, how mere chance could result in a new standard
The MOOC effect, how mere chance could result in a new standard
 
The real presentation
The real presentationThe real presentation
The real presentation
 
10 Self-Affirmation for Recovery
10 Self-Affirmation for Recovery10 Self-Affirmation for Recovery
10 Self-Affirmation for Recovery
 
SociologyExchange.co.uk Shared Resource
SociologyExchange.co.uk Shared ResourceSociologyExchange.co.uk Shared Resource
SociologyExchange.co.uk Shared Resource
 
Motivation
MotivationMotivation
Motivation
 
Apl07 causes of prejudice
Apl07   causes of prejudiceApl07   causes of prejudice
Apl07 causes of prejudice
 
Persuasion primer
Persuasion primerPersuasion primer
Persuasion primer
 
Psyc320 p5 ip theories of personality
Psyc320 p5 ip theories of personalityPsyc320 p5 ip theories of personality
Psyc320 p5 ip theories of personality
 
FullBrochure-27031 GH Advanced Process Risk Assessment & Process Safety Manag...
FullBrochure-27031 GH Advanced Process Risk Assessment & Process Safety Manag...FullBrochure-27031 GH Advanced Process Risk Assessment & Process Safety Manag...
FullBrochure-27031 GH Advanced Process Risk Assessment & Process Safety Manag...
 
Environmental signs
Environmental signs Environmental signs
Environmental signs
 
Preventing Violence at The Workplace.O138215098112295.OS
Preventing Violence at The Workplace.O138215098112295.OSPreventing Violence at The Workplace.O138215098112295.OS
Preventing Violence at The Workplace.O138215098112295.OS
 
Attachment And Children In Care 45 Slide Handout
Attachment And Children In Care 45 Slide HandoutAttachment And Children In Care 45 Slide Handout
Attachment And Children In Care 45 Slide Handout
 
Motivation
MotivationMotivation
Motivation
 
Unit 14
Unit 14Unit 14
Unit 14
 
Employment & Unemployment Changing Society Tb
Employment & Unemployment Changing Society TbEmployment & Unemployment Changing Society Tb
Employment & Unemployment Changing Society Tb
 
Health, safety and environments
Health, safety and environmentsHealth, safety and environments
Health, safety and environments
 
Work and family life conflicts
Work and family life conflictsWork and family life conflicts
Work and family life conflicts
 
Secrets of Conflict Resolution (Nebraska.Code)
Secrets of Conflict Resolution (Nebraska.Code)Secrets of Conflict Resolution (Nebraska.Code)
Secrets of Conflict Resolution (Nebraska.Code)
 

Similaire à Conflict Management In The Family

Hostages To Hostility, June 09
Hostages To Hostility, June 09Hostages To Hostility, June 09
Hostages To Hostility, June 09
asgilbert
 
Managing Difficult Behaviour
Managing Difficult BehaviourManaging Difficult Behaviour
Managing Difficult Behaviour
oofa
 
Workplace Violence: Responding to the Challenges (Free Webinar)
Workplace Violence: Responding to the Challenges (Free Webinar) Workplace Violence: Responding to the Challenges (Free Webinar)
Workplace Violence: Responding to the Challenges (Free Webinar)
Cooperative of American Physicians, Inc.
 
Prezentacja testowa
Prezentacja testowaPrezentacja testowa
Prezentacja testowa
taniak21
 
Interpersonal Communication Powerpoint - NDOC.ppt
Interpersonal Communication Powerpoint - NDOC.pptInterpersonal Communication Powerpoint - NDOC.ppt
Interpersonal Communication Powerpoint - NDOC.ppt
donnasabugaa2
 
Non Violent Crisis Prevention
Non Violent Crisis PreventionNon Violent Crisis Prevention
Non Violent Crisis Prevention
Martin Hawker
 

Similaire à Conflict Management In The Family (20)

Personal risk assessment training 1 day programme generic
Personal risk assessment training 1 day programme genericPersonal risk assessment training 1 day programme generic
Personal risk assessment training 1 day programme generic
 
BA 15 Chapter 9
BA 15 Chapter 9BA 15 Chapter 9
BA 15 Chapter 9
 
Hostages To Hostility, June 09
Hostages To Hostility, June 09Hostages To Hostility, June 09
Hostages To Hostility, June 09
 
Training Module for Behavioral Health Mobilization
Training Module for Behavioral Health MobilizationTraining Module for Behavioral Health Mobilization
Training Module for Behavioral Health Mobilization
 
Communication Skills & Conflict Management
Communication Skills & Conflict ManagementCommunication Skills & Conflict Management
Communication Skills & Conflict Management
 
mental health 3
mental health 3mental health 3
mental health 3
 
Mental Health
Mental HealthMental Health
Mental Health
 
Anger management 2
Anger management 2Anger management 2
Anger management 2
 
Personality Tests
Personality TestsPersonality Tests
Personality Tests
 
Behavior management
Behavior managementBehavior management
Behavior management
 
Managing Difficult Behaviour
Managing Difficult BehaviourManaging Difficult Behaviour
Managing Difficult Behaviour
 
Personality Tests 692
Personality Tests 692Personality Tests 692
Personality Tests 692
 
Interpersonal Communication Powerpoint - NDOC.ppt
Interpersonal Communication Powerpoint - NDOC.pptInterpersonal Communication Powerpoint - NDOC.ppt
Interpersonal Communication Powerpoint - NDOC.ppt
 
Comprehensive Mental Status Exam
Comprehensive Mental Status ExamComprehensive Mental Status Exam
Comprehensive Mental Status Exam
 
Workplace Violence: Responding to the Challenges (Free Webinar)
Workplace Violence: Responding to the Challenges (Free Webinar) Workplace Violence: Responding to the Challenges (Free Webinar)
Workplace Violence: Responding to the Challenges (Free Webinar)
 
Prezentacja testowa
Prezentacja testowaPrezentacja testowa
Prezentacja testowa
 
Interpersonal Communication Powerpoint - NDOC.ppt
Interpersonal Communication Powerpoint - NDOC.pptInterpersonal Communication Powerpoint - NDOC.ppt
Interpersonal Communication Powerpoint - NDOC.ppt
 
Interpersonal Communication Powerpoint - NDOC.ppt
Interpersonal Communication Powerpoint - NDOC.pptInterpersonal Communication Powerpoint - NDOC.ppt
Interpersonal Communication Powerpoint - NDOC.ppt
 
Interpersonal Communication Powerpoint - NDOC.ppt
Interpersonal Communication Powerpoint - NDOC.pptInterpersonal Communication Powerpoint - NDOC.ppt
Interpersonal Communication Powerpoint - NDOC.ppt
 
Non Violent Crisis Prevention
Non Violent Crisis PreventionNon Violent Crisis Prevention
Non Violent Crisis Prevention
 

Dernier

Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
lizamodels9
 
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
dollysharma2066
 
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
dlhescort
 
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabiunwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
Abortion pills in Kuwait Cytotec pills in Kuwait
 
Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...
Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...
Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...
amitlee9823
 
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
amitlee9823
 

Dernier (20)

Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
 
Call Girls In Panjim North Goa 9971646499 Genuine Service
Call Girls In Panjim North Goa 9971646499 Genuine ServiceCall Girls In Panjim North Goa 9971646499 Genuine Service
Call Girls In Panjim North Goa 9971646499 Genuine Service
 
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
 
Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...
Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...
Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...
 
B.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptx
B.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptxB.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptx
B.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptx
 
RSA Conference Exhibitor List 2024 - Exhibitors Data
RSA Conference Exhibitor List 2024 - Exhibitors DataRSA Conference Exhibitor List 2024 - Exhibitors Data
RSA Conference Exhibitor List 2024 - Exhibitors Data
 
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
 
BAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
BAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRLBAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
BAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
 
Falcon Invoice Discounting: The best investment platform in india for investors
Falcon Invoice Discounting: The best investment platform in india for investorsFalcon Invoice Discounting: The best investment platform in india for investors
Falcon Invoice Discounting: The best investment platform in india for investors
 
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabiunwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
 
Famous Olympic Siblings from the 21st Century
Famous Olympic Siblings from the 21st CenturyFamous Olympic Siblings from the 21st Century
Famous Olympic Siblings from the 21st Century
 
Business Model Canvas (BMC)- A new venture concept
Business Model Canvas (BMC)-  A new venture conceptBusiness Model Canvas (BMC)-  A new venture concept
Business Model Canvas (BMC)- A new venture concept
 
Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...
Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...
Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...
 
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRLMONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
 
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdfDr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
 
It will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 MayIt will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 May
 
Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...
Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...
Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...
 
(Anamika) VIP Call Girls Napur Call Now 8617697112 Napur Escorts 24x7
(Anamika) VIP Call Girls Napur Call Now 8617697112 Napur Escorts 24x7(Anamika) VIP Call Girls Napur Call Now 8617697112 Napur Escorts 24x7
(Anamika) VIP Call Girls Napur Call Now 8617697112 Napur Escorts 24x7
 
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
 
How to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League CityHow to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League City
 

Conflict Management In The Family

  • 1. Managing negative behaviour in the Family Andy Neal
  • 2.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8. Scenario Exercise 1
  • 9. The Dynamic Risk Assessment STOP LOOK LISTEN
  • 10.
  • 11. Look Observations always start the process of risk assessing
  • 12. Look P erson O bject P lace Using this system makes risk assessments a conscious process and that in turn reduces risk to individuals. It involves breaking risks into three categories
  • 13.
  • 14.
  • 15.
  • 16. BODY LANGUAGE Advanced Risk Assessments
  • 17.
  • 18.
  • 19.
  • 20.
  • 21.
  • 22.
  • 23.
  • 24.
  • 25.
  • 26.
  • 27. Fight or Flight STIMULUS RESONSE Negative Response Positive Response CHOICE
  • 28. TRIGGERS Emotional Mindsets Inhibitors Rational Mindsets Embarrassed Afraid Loss of face Insulted Being ignored Not being taken seriously Self control Personal values Social or legal consequences Fear Training
  • 29. Visual levels of Fight or Flight Frustration ANGER AGGRESSION VIOLENCE
  • 30.
  • 31.
  • 33.
  • 34.
  • 35. ‘ CRITICAL’ Never break this distance down until you have carried out the assessment model P>O>P
  • 36.
  • 37.
  • 38.
  • 39. Learning how to behave with your negative feelings MY ATTITUDE MY BEHAVIOUR YOUR ATTITUDE YOUR BEHAVIOUR Affects Affects Affects Affects Break the Cycle
  • 40.
  • 41.
  • 42.
  • 43. Communications Exercise SENDER RECEIVER ENCODES DECODES MESSAGE CHECK UNDERSTANDING
  • 44. The elements of Communication WORDS TONE NON - VERBAL 100%
  • 45.
  • 46.
  • 47.
  • 48.
  • 49.
  • 50.
  • 51.
  • 52. Defences When a person has a Genuine and Honest held belief that they or Another are in Imminent Danger and the force they use is Reasonable and Necessary and Proportionate to such force used against them
  • 53.
  • 54.
  • 55.
  • 56. Post incident consideration 24 Hours 1 – 3 days Week, months – possibly years
  • 57. How people are affected by workplace violence SHORT TERM EFFECTS MEDIUM TERM EFFECTS LONG TERM EFFECTS Shock, confusion, disbelief, fear, helplessness, anger, embarrassment, feeling of violation Feeling of loss, guilt, shame, embarrassment, humiliation Exhaustion and tiredness, lack of sleep Anger, frustration and resentment Lack of confidence, anxiety, fear of repetition Persistent tiredness, exhaustion, depression, bouts of anxiety Excessive drinking and smoking, antisocial behaviour, aggression Nightmares, flashbacks, headaches, nausea, difficulty sleeping & eating
  • 58.
  • 59. REVIEW What Happened? THE LEARNING What to do next time ? CONCLUSIONS Why did it happen? THE INCIDENT