Sustaining Digital Inclusion May 2014
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Solutions to reducing gaps in digital literacy, broadband access and technology use started at the grassroots level. Having been through two federal programs in the United States, we now have top down attention and approaches being created. We learned from BTOP (Broadband Technology Opportunities Program) the necessity of working through trusted organizations and individuals to increase information technology skills and home broadband adoption. Local approach is essential. Institutionalizing digital inclusion brings necessary attention and funding. Seattle and Minneapolis have staff dedicated to leading and coordinating digital inclusion efforts. Austin and Chicago are investing local resources in digital inclusion. The Google Fiber being deployed in Kansas City has resulted in funding and community collaborations focused upon making sure all residents benefit from the high-speed network in Kansas City. One of Broadband Rhode Island’s strategies has been to integrate digital inclusion into existing programs and initiatives. They have successfully had broadband data included in an open data warehouse, digital literacy included in the state’s adult education program, and broadband infrastructure and adoption data included in a statewide planning process.
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Sustaining Digital Inclusion May 2014
- 1. Integrating Digital Inclusion, Dissolving Silos ICA Digital Divide Preconference: Communication and "The Good Life” May 22, 2014
- 2. Angela Siefer Senior Research Associate, Center for Digital Inclusion asiefer@illinois.edu @angelasiefer
- 3. Digital Inclusion Definition "Digital inclusion is the ability of individuals and groups to access and use information and communication technologies." From “Building DigitalCommunities: A Framework for Action”, 2011
- 4. City sponsored: Seattle Minneapolis Austin Chicago Philadelphia Public Statements x x x x Access & Use Surveys x x x University of IL at Chicago x Staff x x x Dedicated Digital Inclusion Funding x x x x Involvement in City- wide Digital Inclusion Network x x x x
- 5. • 1995 - CitizensTelecommunications andTechnology Advisory Board created. • 1996 - Staff position created. Community Technology Program now has 4 full-time staff. • 1996 - Funding established. • 2000 - Survey conducted approximately every 4 years. City of Seattle
- 6. • 2004 - 4 local organizations partner on an AmeriCorps grant to utilize community tech resources. • 2006 -Technology Literacy Collaborative created. • 2007 - Funding established. • 2010 - Staff position created. • 2012 - Survey conducted annually. City of Minneapolis
- 7. • 2006 – Mayor’s Advisory Council on Closing the Digital Divide was created. • 2009 – Community technology planning process conducted in 5 neighborhoods. • 2010 – BTOP SBA award. • 2013 – City of ChicagoTechnology Plan released. City of Chicago
- 8. • 1995 - Austin FreeNet support begins. • 2011 - Survey conducted. • 2013 - Austin City Council approved $200,000 for community technology and $50,000 to conduct a residential survey. City of Austin
- 9. • 2010 - NTIA awards two BTOP grants in Philadelphia. • 2010 - Office of Innovation andTechnology is created. • 2011 - City hires a Chief Innovation Officer. • 2013 - Funding established for internal and external Keyspots. • 2013 - Survey conducted.Will be released 2014. City of Philadelphia
- 10. Internal External Academy of Municipal Innovation Innovation Lab Innovation Fund City of Philadelphia Components of Innovation CivicApps Open Data Digital Inclusion
- 11. “Among the KEYSPOTS partners, there is no single organization that ‘owns’ digital inclusion. Digital inclusion is something that everyone can, and should, collectively own in Philadelphia.” Ashley Del Bianco, Program Manager, Office of Innovation andTechnology, City of Philadelphia
- 12. City sponsored: 1. Stakeholder engagement that results in public statements of digital inclusion goals and strategies 2. Information technology access & use surveys. 3. Staff dedicated to digital inclusion. 4. Dedicated digital inclusion funding. 5. Involvement in a city-wide digital inclusion network.
- 13. The city’s involvement does the following: • Increases the likelihood that digital inclusion issues will be integrated into other city departments and community-based efforts. • Reduces the possibility that the digital inclusion efforts could become a political casualty. • Increases potential for a reliable source of funding. • Helps ensure that investments from all sectors are coordinated and strategic.
Notes de l'éditeur
- This presentation is based upon my work in Trailblazing Digital Inclusion Communities.
- Other than Chicago, each of the Cities is conducting access and use surveys on at least a tentative schedule. All Cities with a dedicated staff (or portion of a person dedicated to digital inclusion) are located in a technology department. I’m going to run through the highlights of each of these 5 cities. It’ll be fast so I’ll stick with the most relevant activities in each city.
- Granddaddy of them all. Their slide should be 3 slides but we don’t have enough time. The staff have integrated digital inclusion issues into other city departments, advocated for digital inclusion locally and nationally and helped establish local and state networks of community technology programs. The funding is a result of a cable franchise agreement.
- The first two bullets are important because they show the community working together. Everything that follows would not have happened without the local organizations together convincing the City that digital inclusion should be part of the Wireless Minneapolis discussion. Nor would it all have happened without a strong champion. The funding source is 5% of profits from Wireless Minneapolis, which recently has not resulted in amounts large enough to distribute.
- Chicago has a rich history of community-based technology services and community organizing dating back to the 1990’s. Chicago was the only city to organize itself into a chapter of the national Community Technology Center Network (now dissolved). The community technology planning process conducted with neighborhoods occurred BEFORE they received the BTOP funding. The City of Chicago Technology Plan, now released, includes support and expansion of Chicago’s five Smart Communities plus creation of a benchmark and toolkit for broadband access and use. Chicago does not have staff, funding or a regularly scheduled survey. BUT they are the largest city with a Technology Plan that even mentions strategies for digital inclusion.
- Austin is example of a city in the initial stages, exemplified by the survey and the funding. The Austin Internet and Global Citizens Project was conducted in 2011. The survey focused on access to the Internet both at home and at public locations, the barriers to access, and reasons for using the Internet.
- Philadelphia is an example of a city with lasting impact from BTOP. The City of Philadelphia is funding Keyspots (PCCs) that are operated by City departments. The City has also made available funding for Keyspots in CBOs. 10 CBOs are receiving approximately $12,000 each. 60 of the original 80 Keyspots are in operation. Went from being a partnership to being a network. They are meeting quarterly. Drexel is maintaining the website.
- The items in the Internal circle are how the City is encouraging City departments and staff to be innovative. The items in the External circle show how the City is using innovation to engage and support residents to be more innovative themselves.
- Oh, wait. That’s not what I wanted to say. Oh, but I do love cookies.
- We need more information. We have only scratched the surface. We need to know why some cities see the value of a digitally inclusive community and take action toward it. The more we understand about those places, the more we can provide guidance to individuals and organizations who want to strengthen their communities.