Conference calls are a widely used communication medium in most of the offices. Start the meeting exactly on time and highlight the missing attendees. Consider the conference call no less than a meeting.
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Tips for effective conference calls- Multi-way phone conversations
1. Tips for effective conference calls- Multi-way phone
conversations
Conference calls are a widely used communication medium in most of the offices. It is
important that you stand out from your fellow colleagues and follow some of the simple
tips related to conference calls.
Make sure your conduct on the phone call doesn’t degrade your career prospects. You
should be fine with the fact that you are talking to a group of people and not receiving
any visual cues or feedback. Make sure you are in a quiet room without any disturbance.
Don’t use cell phones that pick up background noise.
Do not call from an open plan office. If it is impossible for you to get a quiet place for the
call, you can resort to the mute button unless you have to speak. Learn to use the mute
button and other necessary features to avoid any embarrassing scenario. If you have to
make a call with colleagues abroad, make sure you call at a convenient time taking into
consideration their respective time zones.
Start the meeting exactly on time and highlight the missing attendees. Consider the
conference call no less than a meeting. You should give each attendee a chance to say
hello and introduce himself.
It might be possible that you would never get to meet them personally but this gesture
helps to build a healthy rapport. Do not take it for granted that everyone on the call
knows your voice. Without fail, mention your name before you start talking. Make sure
you don’t get off track. Be courteous to the callers. Make sure they are not getting bored.
Ask for feedback by using a person’s name. This will make the people more attentive to
avoid the awkwardness of not being able to answer. Don’t make any additional noises
like shuffling papers, tapping pencils, humming or scraping chairs. It leaves a bad
impression on the minds of the callers.
End the conference call on a note of gratitude. Tell the callers that you are thankful to
them for their time. This will keep their spirit high and they will want to talk to you
again.
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