1. To design, implement and operate best in class Business
Shared Services for Tier 2 organizations.

2. Traditional Model of Support Services
Finance HR
ITFacilities
Employee
Business
Lack of Complete End to End
Ownership for Business Needs
Duplication
of Work
No scope for Continuous
Improvement
Hierarchical
and Slow
Not time
bound
Multiple touch points for
employees and Business

3. Proposed Business Model- What is
Shared Services
Business
Shared
Service
Single
Window
for
Employees
/Business ITIL
Service
Delivery
Model
Cost
Reduction
of 20 –
30%
Six Sigma/
Continuou
s
Improvem
ent
Pooled
Experience
Flat
Best
Practices
Lean
Business
Shared
Services –
Contact
Center
HR Shared
Services
Financial
Shared
Services
IS Shared
Services
Admin
Shared
Services
Business Efficiency Employee Delight
Why Business Shared Services
EmployeeBusiness

4. Case Study - Onboarding
Candidate
Recruiter
Offer Team
Onboarding
BG Team
Operations
Hard Copy – No Data Validation at Source
Multiple redundant Transactions for every resource
Lack of ownership
Hierarchical and Slow
Inaccurate
Multiple touch points for employees and Business
Recruit
Recruit
Pre- Business Shared
Services Model

5. Candidate
Recruiter
Offer Team
Onboarding
BG Team
Operations
Data Validation at Source
Central Console for Onboarding
Anytime – On demand Onboarding
Lean and Agile
Enabling Business
Efficiency Gains of more than 50% between
all teams
Total Annual Cost Savings – INR 5,000,000
Post- Business Shared
Services Model
Central Operations Center

6. Highlights of services offered
Help
organizations
focus on their
core functions
On Demand
Shared
Services
ITSM/Six
Sigma Based
Operations
Cost Effective
Operations
Business and
Employee
Delight
Efficient,
Effective and
Agile
Technology
enabled
operations for
greater Speed
with no or
limited
investment

7. Implement business shared services
Implement ITSM Suite
Compliance Tool
Knowledge Management system with
ready to use templates
Adapt to resources available in terms of
technology and people. Enable business
through cost effective methods.
Single Suite of tools to enable Business
Shared Services
Specific process driven approach which
does not encompass all support services.
Services encompass all support services
compared to a Continual improvement
through ITIL and Six Sigma Principles
compared to traditional approach of
transaction handling at a very high cost
No single tool that offers a
comphrehensive management of all
services
Competitors
Offer
We Offer
Our Products & Services Vs Competitors

8. The future
Today
Traditional model of
Support Services is slowly
fading away, independent
units of workforce are
coming together to
function as a single unit
(Ex- Serco as BSS)
Tomorrow
Heading towards a
multifunctional and
multidimensional
workforce that delivers
seamlessly
Future
The next level of
operations involves
business intelligence,
innovation &
convergence of all
technology and services