Teamwork at a2i for Service Innovation
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Teamwork to facilitate public service delivery, business process re-engineering, public-private partnerships
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Teamwork at a2i for Service Innovation
- 1. Teamwork that will make a2i who we are meant to be Anir Chowdhury
- 2. The changing context around us
- 3. Power Shifts in the World Vertical Horizontal
- 4. Power Shifts in the World Organization/Individual Community
- 5. Power Shifts in the World Exclusive Inclusive
- 6. Power Shifts in the World Office Home
- 7. Power Shifts in the World Hard Soft
- 8. 100,000 Years from Today ... -Nickolay Lamm, Artist and Researcher
- 10. • Birth and death registration • Examination results • Government forms download • Job information • Visa application and tracking • Digital photography • Computer training Mobile banking Life insurance English training centres Payments for government services Tax collection Remittance 4.5 mil users/month USD 600K/month Start with rural, expand to urban 2 100 4,900 Information and Service Centre – UISC & TISC
- 11. e-Service Centre in Field Admin • Certified copy of land records delivery increased by 40% • Time for citizens reduced from several weeks to 2-5 days • Decision making time reduced by 80-90% Reduce citizens’ time, cost and hassle 1 64 16,000
- 12. Government Portals – One of the Largest in the World 64 24,000
- 13. Teachers Online Creating and Sharing Multimedia Content 22 15,000 350,000
- 14. e-Gov Focal Points Innovation Teams • Capacity development • Innovation Forum • Innovation Fund • Innovation Award56 450 5,000
- 16. The Team Our Team (a2i) Extended Team My Team Me
- 18. Difference between Working Group and Team Working Group Team Strong, clearly focused leader Shared leadership Individual accountability Individual and mutual accountability Individual delivery Collective delivery Discusses, decides and delegates Discusses, decides and EVERY team member does real work together Runs efficient meetings Encourages open-ended discussions and active problem-solving meetings
- 19. Limitations of Human Brain Most people can remember 4 things 7 is usually the cut off 202-656-a2i0 0191-132-0311
- 20. I Like This Definition of Team A small number of people with complementary skills (functional, problem solving, decision making, interpersonal) who are committed to a common purpose, set of performance goals and approach for which they hold themselves mutually accountable
- 21. Important Team Traits for a2i Trust Commitment to a shared purpose Mutual accountability Out-of-the-box thinking Problem solving Finishing
- 22. Trust • “First seek to understand, then to be understood” • “Trust is knowing that when a team member pushes you, they're doing it because they care about the team.” • Diversity – Strength – Weakness
- 23. Commitment to a Shared Purpose Think big. Start small. Grow fast. • Commitment is NOT consensus • Why does a2i exist? • What happens if a2i doesn’t exist? • No compromise towards the purpose • But compromise and find opportunities for the pathway • Commitment to each other
- 24. Mutual Accountability • Fear of conflict • Ego • You scratch my back, I scratch yours • Key Performance Indicators • Tracking progress – Smartsheets
- 25. Out-of-the-box Thinking • Cliche • What box? Whose box? • Cannot think outside the box without knowing the box well • Finding work-arounds • Risk – E3 : Education-Environment- Employment – Risk space – Don’t make the same mistake twice! – Don’t make the mistake your colleague made!
- 26. Collaborative Thinking vs. Groupthink • Ask why • Appreciative inquiry • Six thinking hats • Withhold judgment • Same time, same space – Endless white boards • Different time, same space – Blog
- 27. Problem Solving • Whose problems? • How do we solve them? • Live in the field. Observe keenly. Reflect. • Ask why • Co-creation “If I had asked people what they wanted, they would have said faster horses.” -Henry Ford
- 28. “That’s not my problem!” Me UNDP USAID PMO Statistics Plannning Finance Directorate IMED MoInf
- 29. Finishing • Prioritization – Think with the end in mind – What am I trying to accomplish in the end? – What will happen if I complete it? – What will NOT happen if I do NOT complete it? • Visualizing process map – Whom do I depend on? – Who depends on me? • Re-prioritization – Flexibitliy, humility and good judgment 80-20 Rule
- 30. Remember 4 Things ... • "The man who gets the most satisfactory results is not always the man with the most brilliant single mind, but rather the man who can best coordinate the brains and talents of his associates.” – W. Alton Jones • “Don’t compromise on the team’s shared purpose, but may have to compromise on the path, recognizing right opportunities on the way.” – a2i • “Mutual accountability is the willingness of team members to remind one another when they are not living up to the performance standards of the team.” – Patrick Lencioni • “Fail often to succeed sooner.” – Ideo Use this runway. You may not get this opportunity outside of a2i. Better, you may create this opportunity outside of a2i.
- 31. Remember Us As ‘One Team’ Me UNDP USAID PMO Statistics Plannning Finance Directorate IMED MoInf