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Unit-I
Introduction to
Nursing Management
Dr. Anjalatchi Muthukumaran
Vice principal
Era college of Nursing
Content of the chapter
• Introduction –total hours -10
• Philosophy , purpose, elements, principles and
scope of administration.
• Indian constitution, Indian administrative system
via a vis health care delivery system, national, state,
and local
• Organization and function of nursing services and
education at national , state, district, and institution,
hospital and community
• Planning process , five year plan, various committee
reports on health, state and national health policies,
national population policy, national policy on
AYUSH and plans.
Introduction about administration
• Content :Philosophy , purpose, elements,
principles and scope of administration.
• Time :3-4 pm s
• Hour :1 hour /60mt
• Method of teaching : presentation , leture cum
discussion
• Evaluation : assignment, asking question, MCQ,
SAQ, LAQ, unit test etc
Learning objective
• To introduce the topic
• To enlist the abbreviation
• To enlist the terminology
• To define the administration
• To describe the philosophy
• To discuss the purpose
• To explain the element
• To narrate the principles
• To state he scope of administration
•
INTRODUCTION
Administration is the activities of group,
co-operating to accomplish common
goals .It is the organization and use of
men ,money ,materials to accomplish a
purpose.
It is specialized vocation of managers who
have skills of organizing and directing
men and materials.
Meaning of Administration
• The word ―administer is derived from
the Latin word ―ad+ ministraire, means
to care for‘ or to look after people,to
manage affairs‘.
• Administer means ―serve- the meaning is
sluggish enough, as it insists on the
administrator to regard himself as
servant, not that the master to look after,
perform all functions.
Definition of Administration
• Administration is the direction,
coordination and control of many people
to achieve some purposes or objectives.” -
Pfiffner and Prethus.
• Administration has to do with getting things
done; with the accomplishment of defined
objectives. Luther Gullick.
• Administration is the activities of the groups
cooperating to accomplish common goals-
Herbert A Simon
Philosophy of Administration
What a Philosophy need to do?
• Sharp focus- integrated elements, system of
proper and unified relationship
• Principles are developed- valid guidelines for
future.
• Both ends and means
• Provide reliable tool to the executives.
• Communicate spirit and rounded feelings and
satisfaction
1.Administration is a moral act
• Administration is a moral act and also a moral
agent. A philosophy of administration should be
conceived in such a way that if not described
relatively and provides reliable tool to the
executive, it constitutes a grand total which
exceeds the sum of its parts.
2. Administration believe in cost
effectiveness
• Administration believes in cost-effectiveness:
in the management or administration of
any enterprises for organization, the
quantity, the quality, timing and cost of
the work necessary to reach the objectives
of the enterprises are interrelated factors
which must be given constant attention.
3. Administrative believe in execution
and control of works plans
• Administration believes in execution and
control of work plans: One of the greatest
possible contributors to wastage of our
precious resources, whether at the local
or national level, is the failure of those at
any level of administration, and at all
stages in the management of the activity,
to base all decision on verifiable facts.
4. Administration believe in delegation
of responsibility and authority
• Administration believes in delegation of
responsibility and authority: The
delegation of responsibility and authority
is an important aspect of successful
administration, to place the
responsibility for decision at the lowest
possible organizational level in order to
attain decision as speedily as possible
5. Administration believe in human
relations and good morale
• Administration believes in human relations and
good morale: The function of administration
is to attain an established objective through
the management of people, administration if
deeply concerned with human relations.
Good morale of the staff is essential to the
success of any understanding and the morale
is affected by both financial and non
financial factors.
6.Administration believe in effective
communication
• Administration believes in effective
communication: Effective
communications are essential for all
aspects of effective administration. Staff
must be adequately and correctly
informed about plan, methods,
schedules, problems events and progress.
Purpose of administration
• Accomplishing the goals of the organizations.
• Maintaining the quality of service/ care within
the financial limitations of the organization.
• Encouraging the motivation of the employees
and the clients in the area.
• Increasing the ability of subordinates and peers
to accept change
• Developing a team spirit and increased morale.
• Furthering the professional development of the
personnel.
Elements/ functions/ components of
Administration
• Administration may be defined as all the actions
rationally performed by one person or a number of
people in concert to fulfil a common purpose set by
someone else of their accomplishment. Professor
Luther Gullick (1937) summed up certain principles
or elements in the word “POSDCORB”.
• It is a word made up word designed to call attention
to the various functional elements of the work of a
chief executive because Administration and
Management have lost all specific content.
Continued
• “P”. Stands for Planning: that is working out a broad
outline, the things that need to be done and the methods for
doing them to accomplish to purpose set for the enterprises or
of the purpose in hand.
• “O”. Stands for Organizing: That is the establishment of
the formal structure of authority through which work of sub
divisions are arranged, defined and coordinated for the
defined objectives.
• “S”. Stands for Staffing: That is the whole personnel
function of bringing in and training the staffing and
maintaining favourable conditions of work.
• “D”. Stands for Directing: That is the continuous tasks of
making decision and embodying them, in specific and general
orders and instructions and serving as leader of the
enterprise.
Continued
• “CO”. Stands for Co-ordinating. That is all
important duty of inter relating the various parts of
the work and eliminating of overlapping and
conflict.
• “R” Stands for Reporting: That is keeping those
to whom the executive is responsible informed as to
what is going on, which thus includes keeping
himself and his subordinates informed through
records, research and inspection.
• “B”. Stands for Budgeting: With all that goes
with budgeting in the form of fiscal planning,
accounting and control.
Principles of Administration
According to Henri Fayol
Principles of Administration
• 1) Division of labour: In any administration or
manager cannot perform all the activities to achieve its
objectives. So there should be division of work according
to job which grouped according job which grouped
according to departments.
• 2) Authority, responsibility, and accountability:
If the person has to perform job assignment effectively
according to their own qualification and experience,
there should be delegation of authority and
responsibility needed, which in turn helps to get
accountability
Continued
3) Discipline: For smooth running of administration
to achieve the objectives there should be proper
observation of the rules, regulations, norms,
decorum, manners, code of ethics and respect; this
requires to be enforced within with in the
organization by the manager.
4) Unity of command: In any organization the
subordinates should be supervised by a single
supervisor to whom he/she should be accountable.
5) Unity of direction: In any organization, there
should be one supervisor to give direction to his/her
subordinates.
Continued
• 6) Subordination of individual interest: interest to
organizational interest. This implies that narrow selfish
interest should be overcome or should turn to common and
board interest of the organization welfare. eg. collective
bargaining
• 7) Remuneration of personnel: There should be to fair
policy for payment to the personnel justifying the work load,
job hazards, efficiency and quality of performance.
• 8) Centralization: There should be some amount of greater
and larger authority resting with top level managers.
• 9) Scalar chain of command: which implies that there is
chain or link of directional instruction from the top level to
the lowest rank of organizational members in the hierarchy
Continued
• 10) Order: In an administration there should be proper,
systematic arrangement of staff, materials, supplies and equipments
according to the requirement of specific job departments.
• 11) Equity: In administration, there should be a fair and impartial
treatment to all workers irrespective of their job.
• 12) Stability of texture of personnel: organizations should
make proper efforts stability and continuity in the texture of
personnel, which gives security and promotes productions.
• 13) Initiative: Administration should always be encouraging
initiative from each employee by allowing him freedom to do
his/her best.
• 14) Esprit de corps: It refers to sense of belonging. This fosters
the team spirit. ie. the spirit of working together to achieve objective
effectively.
Five Elements: management roles
and actions
• Prevoyance. (Forecast & Plan)- Examining the future
and drawing up a plan of action. The elements of
strategy.
• To organize - Build up the structure, both material
and human and money of the undertaking.
• To command - Maintain the activity among the
personnel.
• To coordinate - Binding together, unifying and
harmonizing all activity and effort.
• To control -Seeing that everything occurs in
conformity with established rule and expressed
command.
Scope of Administration
• The scope of administration must then recognise
administration. The main form of applied
administration based on its major functions is as
follows:
• 1. Political Function: of the administration includes the
executive- legislative relationship, political-administrative
activities of the cabinet o ministry, the minister permanent
official relationship on short, the study of the twilight zone
between politics and administration proper.
• 2. Legislative function includes not merely delegated
legislation, bur the preparatory work done by the
administrative officials and departments in connection with
the drawing up of the bill to be introduced in the legislature
and its passage through that body.
Continued
• 3. Financial function includes the whole of financial
administration from the preparation of the budget
to its execution, accounting, audit, treasury,
management.
• 4. Defensive function covers the military
administration.
• 5. Educational function relates to educational
administration in its broadest sense.
• 6. Social administration includes the activities of the
departments concerned with food, housing, health,
social security, employment.
Continued
• 7.Economic administration concerned with the vast field
of administration activities relating to protection and
encouragement industries and agriculture, securing a
prosperous and stable economy, encouragement and
promotion of foreign trade and commerce, running of
public utilities and enterprises by government,
regulation of industries in the interest of consumer and
so on.
• 8. Foreign administration includes the conduct of foreign
affairs diplomacy, international cooperation,
administration of the international agencies of various
kinds etc.
Continued
• 9. Imperial administration covers the problems
and techniques arising from the rules of one
person or nation over another.
• 10. Local administration is concerned with the
activities of the bodies.
HEALTH ADMINISTRATION
• Publication health administration is an
area of activity which calls for specialized
knowledge and the techniques which can help
the people to achieve the healthy of people.
• Health administration is an art as it can help
to direct and guide the efforts of those involved
in such an organization towards some specific
ends or objectives efficiently.
Objectives of Health Administration
• 1. Increasing the average length of the human life.
• 2. Decreasing the rates of mortality and morbidity. Eg. IMR, MMR,
etc.
• 3. Increasing the physical, mental, social well-being of the
individual.
• 4. Increasing the pace of adjustment of individual to his
environment.
• 5. Providing total health care to enrich quality of life.
• 6. Make provision of primary health care services to every one
irrespective of the areas.
• 7. Development of health man power is required to provide proper
services to the community.
• 8. Implementation of effective measures for the surveillance,
promotion and control of major diseases.
• 9. Promotion of nutritional standard and formulation of nutrition
policies
• 10. formulation of health policies and their periodic revisions to
time
Principles of Health Administration
• a) There should be sound National Health Policy
• b) Sound Health Administrative structure may be
designed for the implementation of the health policy
• c) Sound and systematic planning of health program
is necessary for the benefit of the whole community
• d) There should be integration of preventive and
curative services at all administrative levels.
• e) There should not be considered in isolation from
other socioeconomic factors.
• f) There should be centralised directions and
decentralized actions.
Continued
• g) Health opportunities need not to be related to
purchasing power of the people.
• h) Planned health programs should be based on
priority and must meet health need of people.
• i) Ensure basic health services available, accessible
and acceptable to the people as close to their home
as possible.
• j) Health consciousness should be fostered through
health education and by providing opportunities for
participation of people in the health programmes.
Continued
• k) Doctors should be trained to act as social
physicians as well as to promote healthy and
happier life.
• l) Nursing personnel and other allied health
personnel should be given community oriented
education in their curriculum.
• m) New categories of health personnel should be
given suitable training to provide proper services
to people at their level.
Continued
• n) Medical education can be reoriented and medical
services reorganised with the involvement and
cooperation of political and social scientists
• o) All the systems of medicine must be encouraged
to provide decent health to people in the
coordinated fashion.
• p) Utilize community resources and encourage local
participation to self help programs at the village
level.
• q) There should be provision for staff development
programs.
Summary
• Till now we have discussed about introduction ,
definition, purpose, element, principles, scope of
administration .
Conclusion
• I hope you all understand about the
administration and its significance in health care
services .
Assignment
• Write a assignment on “ how to do nursing
management in 500 bed hospital “ in detail .
Prepare the proposal for hospital management .
Question related topic
• Define health, health administration,
administration ?
• List out the purpose of administration?
• Discuss the elements of administration?
• Describe the principles of administration?
• Explain the scope of administration?
• Discuss the objectives of health administration?
References
• Bibliography
• 1. Park, K., ―Preventive and Social Medicine‖, 19th Edition,
M/s. Banarasidas Bhanot Publishers, Jabalpur, 2007.
• 2. Goel, S. L., ―Healthcare System and Its Management,
Health Organisation and Structure‖, 1st Volume, 2001, Deep
and Deep Publishers, New Delhi.
• 3. Basavanthappa, B. T., ―Nursing Administration‖, 2nd
Edition, Jaypee Brothers Publishers, New Delhi, 2008.
• 4. S. L. Goel, R. Kumar. Management of hospitals – hospital
administration in the 21st century‖, Vol. 4, 2002, Deep and
Deep Publication, New Delhi.
• 5. S. P. Ranga Rao, ―Administration of primary health
centres in India‖, 1st edition, 1993, Mittal Publications, New
Delhi.
• Journals
• 1. Primary healthcare. The WHO report, 2008.
Now more than ever. WHO
• Guidelines:
• National health policy 2017
• IPHS standard of district hospital 2012
• National health mission guidelines
• s

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Unit -I Introduction to Nursing Management M.sc II Year.pptx

  • 1. Unit-I Introduction to Nursing Management Dr. Anjalatchi Muthukumaran Vice principal Era college of Nursing
  • 2. Content of the chapter • Introduction –total hours -10 • Philosophy , purpose, elements, principles and scope of administration. • Indian constitution, Indian administrative system via a vis health care delivery system, national, state, and local • Organization and function of nursing services and education at national , state, district, and institution, hospital and community • Planning process , five year plan, various committee reports on health, state and national health policies, national population policy, national policy on AYUSH and plans.
  • 3. Introduction about administration • Content :Philosophy , purpose, elements, principles and scope of administration. • Time :3-4 pm s • Hour :1 hour /60mt • Method of teaching : presentation , leture cum discussion • Evaluation : assignment, asking question, MCQ, SAQ, LAQ, unit test etc
  • 4. Learning objective • To introduce the topic • To enlist the abbreviation • To enlist the terminology • To define the administration • To describe the philosophy • To discuss the purpose • To explain the element • To narrate the principles • To state he scope of administration •
  • 5. INTRODUCTION Administration is the activities of group, co-operating to accomplish common goals .It is the organization and use of men ,money ,materials to accomplish a purpose. It is specialized vocation of managers who have skills of organizing and directing men and materials.
  • 6. Meaning of Administration • The word ―administer is derived from the Latin word ―ad+ ministraire, means to care for‘ or to look after people,to manage affairs‘. • Administer means ―serve- the meaning is sluggish enough, as it insists on the administrator to regard himself as servant, not that the master to look after, perform all functions.
  • 7. Definition of Administration • Administration is the direction, coordination and control of many people to achieve some purposes or objectives.” - Pfiffner and Prethus. • Administration has to do with getting things done; with the accomplishment of defined objectives. Luther Gullick. • Administration is the activities of the groups cooperating to accomplish common goals- Herbert A Simon
  • 8. Philosophy of Administration What a Philosophy need to do? • Sharp focus- integrated elements, system of proper and unified relationship • Principles are developed- valid guidelines for future. • Both ends and means • Provide reliable tool to the executives. • Communicate spirit and rounded feelings and satisfaction
  • 9. 1.Administration is a moral act • Administration is a moral act and also a moral agent. A philosophy of administration should be conceived in such a way that if not described relatively and provides reliable tool to the executive, it constitutes a grand total which exceeds the sum of its parts.
  • 10. 2. Administration believe in cost effectiveness • Administration believes in cost-effectiveness: in the management or administration of any enterprises for organization, the quantity, the quality, timing and cost of the work necessary to reach the objectives of the enterprises are interrelated factors which must be given constant attention.
  • 11. 3. Administrative believe in execution and control of works plans • Administration believes in execution and control of work plans: One of the greatest possible contributors to wastage of our precious resources, whether at the local or national level, is the failure of those at any level of administration, and at all stages in the management of the activity, to base all decision on verifiable facts.
  • 12. 4. Administration believe in delegation of responsibility and authority • Administration believes in delegation of responsibility and authority: The delegation of responsibility and authority is an important aspect of successful administration, to place the responsibility for decision at the lowest possible organizational level in order to attain decision as speedily as possible
  • 13. 5. Administration believe in human relations and good morale • Administration believes in human relations and good morale: The function of administration is to attain an established objective through the management of people, administration if deeply concerned with human relations. Good morale of the staff is essential to the success of any understanding and the morale is affected by both financial and non financial factors.
  • 14. 6.Administration believe in effective communication • Administration believes in effective communication: Effective communications are essential for all aspects of effective administration. Staff must be adequately and correctly informed about plan, methods, schedules, problems events and progress.
  • 15. Purpose of administration • Accomplishing the goals of the organizations. • Maintaining the quality of service/ care within the financial limitations of the organization. • Encouraging the motivation of the employees and the clients in the area. • Increasing the ability of subordinates and peers to accept change • Developing a team spirit and increased morale. • Furthering the professional development of the personnel.
  • 16. Elements/ functions/ components of Administration • Administration may be defined as all the actions rationally performed by one person or a number of people in concert to fulfil a common purpose set by someone else of their accomplishment. Professor Luther Gullick (1937) summed up certain principles or elements in the word “POSDCORB”. • It is a word made up word designed to call attention to the various functional elements of the work of a chief executive because Administration and Management have lost all specific content.
  • 17. Continued • “P”. Stands for Planning: that is working out a broad outline, the things that need to be done and the methods for doing them to accomplish to purpose set for the enterprises or of the purpose in hand. • “O”. Stands for Organizing: That is the establishment of the formal structure of authority through which work of sub divisions are arranged, defined and coordinated for the defined objectives. • “S”. Stands for Staffing: That is the whole personnel function of bringing in and training the staffing and maintaining favourable conditions of work. • “D”. Stands for Directing: That is the continuous tasks of making decision and embodying them, in specific and general orders and instructions and serving as leader of the enterprise.
  • 18. Continued • “CO”. Stands for Co-ordinating. That is all important duty of inter relating the various parts of the work and eliminating of overlapping and conflict. • “R” Stands for Reporting: That is keeping those to whom the executive is responsible informed as to what is going on, which thus includes keeping himself and his subordinates informed through records, research and inspection. • “B”. Stands for Budgeting: With all that goes with budgeting in the form of fiscal planning, accounting and control.
  • 19. Principles of Administration According to Henri Fayol Principles of Administration • 1) Division of labour: In any administration or manager cannot perform all the activities to achieve its objectives. So there should be division of work according to job which grouped according job which grouped according to departments. • 2) Authority, responsibility, and accountability: If the person has to perform job assignment effectively according to their own qualification and experience, there should be delegation of authority and responsibility needed, which in turn helps to get accountability
  • 20. Continued 3) Discipline: For smooth running of administration to achieve the objectives there should be proper observation of the rules, regulations, norms, decorum, manners, code of ethics and respect; this requires to be enforced within with in the organization by the manager. 4) Unity of command: In any organization the subordinates should be supervised by a single supervisor to whom he/she should be accountable. 5) Unity of direction: In any organization, there should be one supervisor to give direction to his/her subordinates.
  • 21. Continued • 6) Subordination of individual interest: interest to organizational interest. This implies that narrow selfish interest should be overcome or should turn to common and board interest of the organization welfare. eg. collective bargaining • 7) Remuneration of personnel: There should be to fair policy for payment to the personnel justifying the work load, job hazards, efficiency and quality of performance. • 8) Centralization: There should be some amount of greater and larger authority resting with top level managers. • 9) Scalar chain of command: which implies that there is chain or link of directional instruction from the top level to the lowest rank of organizational members in the hierarchy
  • 22. Continued • 10) Order: In an administration there should be proper, systematic arrangement of staff, materials, supplies and equipments according to the requirement of specific job departments. • 11) Equity: In administration, there should be a fair and impartial treatment to all workers irrespective of their job. • 12) Stability of texture of personnel: organizations should make proper efforts stability and continuity in the texture of personnel, which gives security and promotes productions. • 13) Initiative: Administration should always be encouraging initiative from each employee by allowing him freedom to do his/her best. • 14) Esprit de corps: It refers to sense of belonging. This fosters the team spirit. ie. the spirit of working together to achieve objective effectively.
  • 23. Five Elements: management roles and actions • Prevoyance. (Forecast & Plan)- Examining the future and drawing up a plan of action. The elements of strategy. • To organize - Build up the structure, both material and human and money of the undertaking. • To command - Maintain the activity among the personnel. • To coordinate - Binding together, unifying and harmonizing all activity and effort. • To control -Seeing that everything occurs in conformity with established rule and expressed command.
  • 24. Scope of Administration • The scope of administration must then recognise administration. The main form of applied administration based on its major functions is as follows: • 1. Political Function: of the administration includes the executive- legislative relationship, political-administrative activities of the cabinet o ministry, the minister permanent official relationship on short, the study of the twilight zone between politics and administration proper. • 2. Legislative function includes not merely delegated legislation, bur the preparatory work done by the administrative officials and departments in connection with the drawing up of the bill to be introduced in the legislature and its passage through that body.
  • 25. Continued • 3. Financial function includes the whole of financial administration from the preparation of the budget to its execution, accounting, audit, treasury, management. • 4. Defensive function covers the military administration. • 5. Educational function relates to educational administration in its broadest sense. • 6. Social administration includes the activities of the departments concerned with food, housing, health, social security, employment.
  • 26. Continued • 7.Economic administration concerned with the vast field of administration activities relating to protection and encouragement industries and agriculture, securing a prosperous and stable economy, encouragement and promotion of foreign trade and commerce, running of public utilities and enterprises by government, regulation of industries in the interest of consumer and so on. • 8. Foreign administration includes the conduct of foreign affairs diplomacy, international cooperation, administration of the international agencies of various kinds etc.
  • 27. Continued • 9. Imperial administration covers the problems and techniques arising from the rules of one person or nation over another. • 10. Local administration is concerned with the activities of the bodies.
  • 28. HEALTH ADMINISTRATION • Publication health administration is an area of activity which calls for specialized knowledge and the techniques which can help the people to achieve the healthy of people. • Health administration is an art as it can help to direct and guide the efforts of those involved in such an organization towards some specific ends or objectives efficiently.
  • 29. Objectives of Health Administration • 1. Increasing the average length of the human life. • 2. Decreasing the rates of mortality and morbidity. Eg. IMR, MMR, etc. • 3. Increasing the physical, mental, social well-being of the individual. • 4. Increasing the pace of adjustment of individual to his environment. • 5. Providing total health care to enrich quality of life. • 6. Make provision of primary health care services to every one irrespective of the areas. • 7. Development of health man power is required to provide proper services to the community. • 8. Implementation of effective measures for the surveillance, promotion and control of major diseases. • 9. Promotion of nutritional standard and formulation of nutrition policies • 10. formulation of health policies and their periodic revisions to time
  • 30. Principles of Health Administration • a) There should be sound National Health Policy • b) Sound Health Administrative structure may be designed for the implementation of the health policy • c) Sound and systematic planning of health program is necessary for the benefit of the whole community • d) There should be integration of preventive and curative services at all administrative levels. • e) There should not be considered in isolation from other socioeconomic factors. • f) There should be centralised directions and decentralized actions.
  • 31. Continued • g) Health opportunities need not to be related to purchasing power of the people. • h) Planned health programs should be based on priority and must meet health need of people. • i) Ensure basic health services available, accessible and acceptable to the people as close to their home as possible. • j) Health consciousness should be fostered through health education and by providing opportunities for participation of people in the health programmes.
  • 32. Continued • k) Doctors should be trained to act as social physicians as well as to promote healthy and happier life. • l) Nursing personnel and other allied health personnel should be given community oriented education in their curriculum. • m) New categories of health personnel should be given suitable training to provide proper services to people at their level.
  • 33. Continued • n) Medical education can be reoriented and medical services reorganised with the involvement and cooperation of political and social scientists • o) All the systems of medicine must be encouraged to provide decent health to people in the coordinated fashion. • p) Utilize community resources and encourage local participation to self help programs at the village level. • q) There should be provision for staff development programs.
  • 34. Summary • Till now we have discussed about introduction , definition, purpose, element, principles, scope of administration .
  • 35. Conclusion • I hope you all understand about the administration and its significance in health care services .
  • 36. Assignment • Write a assignment on “ how to do nursing management in 500 bed hospital “ in detail . Prepare the proposal for hospital management .
  • 37. Question related topic • Define health, health administration, administration ? • List out the purpose of administration? • Discuss the elements of administration? • Describe the principles of administration? • Explain the scope of administration? • Discuss the objectives of health administration?
  • 38. References • Bibliography • 1. Park, K., ―Preventive and Social Medicine‖, 19th Edition, M/s. Banarasidas Bhanot Publishers, Jabalpur, 2007. • 2. Goel, S. L., ―Healthcare System and Its Management, Health Organisation and Structure‖, 1st Volume, 2001, Deep and Deep Publishers, New Delhi. • 3. Basavanthappa, B. T., ―Nursing Administration‖, 2nd Edition, Jaypee Brothers Publishers, New Delhi, 2008. • 4. S. L. Goel, R. Kumar. Management of hospitals – hospital administration in the 21st century‖, Vol. 4, 2002, Deep and Deep Publication, New Delhi. • 5. S. P. Ranga Rao, ―Administration of primary health centres in India‖, 1st edition, 1993, Mittal Publications, New Delhi.
  • 39. • Journals • 1. Primary healthcare. The WHO report, 2008. Now more than ever. WHO • Guidelines: • National health policy 2017 • IPHS standard of district hospital 2012 • National health mission guidelines • s