This document discusses consumer rights and exploitation. It begins by acknowledging the help received from a teacher in completing a presentation. It then defines a consumer and notes that consumers can be exploited through misleading advertisements. The document outlines the objectives of a consumer awareness project, including informing consumers and suggesting improvements. It lists consumers' rights such as the right to basic needs, safety, choice, and redress. It explains how consumers can be exploited through underweight products, low quality, high prices, and lack of information. Factors causing exploitation include limited information, supplies, competition, and literacy. The Consumer Protection Act of 1986 provides a dispute resolution process. Consumers have responsibilities like shopping wisely, reading instructions, and keeping receipts.

3. Content

4. Acknowledgment
I am Ankita Thakur of class 11 A and i
would like to convey my THANKS to
MR. NITIN SIR ,my economic teacher for
their immense help and guidance in the
completion of my ppt. This ppt is
submitted as a part of project include in
curriculum of CBSE.

5. Introductions
Anyone who consume goods are a
consumer. Consumer gets exploited in the
market. They respond to advertisements
and buy goods. Generally, advertisement
does not give all the information that a
consumer needs to know or wants to know
about a product.

6. Project Of Consumer Awareness
Objective
1) It seeks information about consumer
awareness regarding different products.
2) It gets information about demerits and defect
of products from consumers and suggests
remedial measures.
3) It makes popular the positive points of the
products.
4) It prepares wide market for the products.

8. Rights of a Consumer
> THE RIGHT to satisfaction of basic needs: To
have access to basic essential goods and services;
adequate food, clothing, shelter, health care,
education and sanitation.
> THE RIGHT to be informed: To be given facts
needed to make an informed choice and to be
protected against dishonest and misleading
advertising and labeling.
> THE RIGHT to get truthful and honest
information about the goods and services which
are purchased.

9. > The RIGHT to choose between products of different
qualities and prices, which are required to satisfy our needs:
Personal demands, taste and other factor of course affect
prices. It is the consumer’s right to choose a level of quality
and performance equal to the price which he/she prepared to
pay.
> The RIGHT to safety in goods and service brought: The
right to expect that household products and children’s toys,
when use according to manufacture’s instructions, will not
explode, set house on fire or cause personal harm and injury
to any one.
> The RIGHT to be heard: To complain to a retailer if one is
dissatisfied about a product or services. To have consumer
interest represented in the making and execution of
government policy and in the development of product and
services.

10. > The RIGHT of redress: Means the right to a
fair settlement of just claims. It include right to
receive compensations for misrepresentations,
shoddy goods, unsatisfactory services.
> The RIGHT to Consumer Educations:
Means the right to acquire knowledge and skills
to be informed and assertive consumer.
> The RIGHT to be Healthy Environment:
Means the right to a physical environment that
will enhance the quality of life. It includes
protection against environmental dangers over
which the individual has no control.

11. CONSUMER EXPLOITED
Due to the expansion of business activities in an
economy, we have a variety of goods available in the
market. The demand for goods and services is
influenced by the advertisements in television,
newspaper and magazines. The companies spend a
considerable amount on a advertisements alone
attract consumers and feed information that they
want us to know, but not the information that we as
consumers want. When we, as consumer, do not have
sufficient information about the products, we
normally get exploited and are sometimes even
harassed by business community.

12. CONSUMERS ARE EXPLOITED BY
TRADERS AND MANUFACTURERS
•Underweight and Under- measurements
• Sub-standard Quality
• High Prices
• Duplicate Articles
• Artificial Scarcity
• False or Incomplete Information

13. FACTORS CAUSING EXPOLATION OF
CONSUMERS
• Limited Information
• Limited Supplies
• Limited Competition
• Low literacy

14. Limited Information: In a capitalist economy, producers and sellers
are free to produce any goods or services in any quantity and there is
no regulation on the prices. In the absence of information about
different aspects of the products, namely, price, quality, condition of
use, etc., the consumers are liable to make a wrong choice and lose
money
Limited Supplies: The consumers are exploited when the goods
and services are not available in the required quantity or numbers.
This gives us rise to hoarding and price-escalation.
Limited Competition: When only one producer or group of
producer or a group of persons controls the production and supply of
a product, and is in a position to restrict the availability of supplies,
there is a possibility of manipulation in prices and availability.
Low Literacy: illiteracy is one of the major drawbacks that lead to
the exploitation of consumers. The level of literacy directly affects
the level of awareness about products and the market.

15. The Consumer Protection Act, 1986
Is a unique piece of legislation as it provides a separate
three-tier quati-judicial consumer dispute redressal
machinery at the national, state and district level. The Act is
intended to provide simple, speedy and inexpensive
redressal of the consumers grievances. In terms of the Act,
the Central Government first constituted the Central
Consumer Protection Council (CCPC) on 1.6.1987 and it has
been reconstituted from time to time. The CCPC was last
constituted in May, 2003 for three years. So far, the Council
has held 23 meetings. The last meeting was held on
16.7.2003. The State Govts./UT Administrations are
required to establish the Consumer Protection Councils at
the State level as well as at District levels to strengthen
consumer movement a the grass root level.

16. Responsibility of a Consumer
The Consumer has the RESPONSIBILITY to
protect himself/herself by:
> Shopping carefully and wisely.
> Understanding the terms of the sale.
> Reading and following instructions.
> Getting guarantees in writing.
> Saving Receipts.
> Asking question at point of sale.
> Keeping informed about new products.

17. DUTIES OF A CONSUMER
1) Get a bill for every important purchase
and also the warranty card.
2) Check the ISI mark or Agmark on the
goods.
3) Form consumer awareness groups.
4) Make a complaint on genuine grievance.
5) Consumers must know to exercise their
right.

21. Consumer Attention