2. Our Mission
To be the world’s number one
provider of global HR solutions
and the trusted partner of HR
decision makers.
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3. HR service delivery pain points
‘A S I S ’ S I T U A T I O N ‘T O B E ’ S I T U A T I O N
Strategy & Planning Make HR Strategic
10%
Services Improve quality & efficiency
30%
Administration Reduce cost
60%
Self- Service
Service Center
Drive down Improve delivery Create a more
cost quality agile organization
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4. Questions from our customers
• Global HRIS deployment
• e-HR & self-service rollout
Can you help us lower the cost
deploy a
Can you help us • Multi-country payroll
global HR & delivery quality of
and improve payroll solution in
deploy integrated Talent
improve transparency & • Application maintenance
a uniform way delivery
our HR servicewith maximum • Offshored HR services
Management?
facilitate HR reporting?
user adoption?
organization? • Comprehensive HR BPO
• Workforce analytics
• OnDemand HR solutions
Drive down Improve delivery Create a more
cost quality agile organization
Copyright NorthgateArinso. All rights reserved.
6. All around HR
HR Outsourcing HR Technology Consulting
HR Consulting
• Comprehensive
• euHReka core • Project & Program
outsourcing • (deployed OnDemand or OnPremise)
SAP-centric
Management
• Managed services • euHReka accelerators • Consulting & Development
• Processing services • euHReka workspace • Training & Documentation
• euHReka ecm • QA & Testing
• Application maintenance • euHReka scm
outsourcing
o Business Consulting
o SAP HCM
o Oracle/Peoplesoft
Practices
o HR Analytics & Reporting
• ResourceLink Aurora HR Self-Service
Best-of-breed
o
• Empower o HR Service Center
• RewardSuite Technology
o HR Document & Knowledge
• Preceda
Management
6
7. We cover a wealth of HR processes
Copyright NorthgateArinso. All rights reserved. 7
8. Global services, local delivery
Global reach, local delivery A unique HR-centric business model
Scale In HR Outsourcing, our total footprint now
• c. 8,000 staff in 35 countries includes 16 global service centers and over
100 comprehensive HR BPO contracts.We
• Global HR service delivery network :
are now able to deliver HRO services in 25
• 16 HR shared service centers worldwide languages in over 100 countries around the
• clients in over 100 countries speaking world.
25 languages
• over 100 HR BPO customers In HR Technology, we can provide the widest
• over 1,000 ERP-based HR choice in software options available in the
implementations globally marketplace. We are innovators in platform-
based BPO.
• supporting over 1/3 of the UK workforce
Scope
In HR Consulting, we’ve established the
• Unique HR-centric business model: HR
world’s leading HR technology consulting
Outsourcing, HR Consulting & HR Technology practice, with over 3,000 HR technology
• Unique HR process capabilities: from HR specialists. We are focused on providing a
administration, over payroll, to talent wide portfolio of HR services to both local
management and HR analytics and global customers.
Copyright NorthgateArinso. All rights reserved.
9. Industry recognition
• Named hottest SaaS provider in the industry by ERP Executive
• 2010 SAP Pinnacle Award – BPO Provider of the Year
• 2010 BPO Provider of the Year
• 2009 Winner Top HR Product of the Year by HR Executive
• 2009 HROA Awards for Technology Partnership & Thought
leadership
• 2008 Named Major Outsourcer of the Year by the IPP
• 2008 SAP Pinnacle Award – BPO Provider of the Year
• 2006 SAP Pinnacle Award – Global Customer Satisfaction
• Ranked as top 3 HRO player by HRO Today
• Largest SAP HCM consultancy practice globally with
over 3,000 experienced consultants
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11. Senior Leadership Team
Mike Ettling
CEO Americas
Simon Caunce Kobe Verdonck Trey Campbell Darcy Lalonde
UK & Ireland Europe & LatAm North America APMEA
Malcolm Aldis
Joe Kenny
Products &
HR
Software
Peter Bouten
Products Rudy Vandenberghe
Consulting Strategic Sales
Jerome Losson Michael Hunt
Outsourcing Finance
11
12. Convergys HRM acquisition: stronger together
This acquisition is key to NorthgateArinso achieving its
global vision for growth and worldwide service delivery.
In joining with Convergys’ HRM division, we are:
• Creating the world’s number one company providing HR
software and services
• Strengthening our position and brand in the key US marketplace
and around the world
• Enabling our staff to provide a world-class service to our
customers wherever they are based, so they can provide world-
class delivery to their workforce
• Creating a deal that is transformational, exciting and historic
13. Stronger together
Based on Gartner’s 2009 HR BPO Magic Quadrant, both companies
are complementary and are stronger together
Convergys HR NorthgateArinso
Very strong HR BPO customer base in Flexibility & focus on customer orientation
North America
Successfully obtained significant contract HR technology & SAP HCM cited as
renewals excellent
Global focus on delivery to more than 70
Broad global delivery in 70 countries and countries
25 languages
Payroll heritage & additional HR BPO
Breadth of comprehensive HR BPO services including WFA
offering including benefits admin, learning,
Great potential to leverage euHReka
recruiting
OnDemand
The global HR leader in both scale & scope
Copyright NorthgateArinso. All rights reserved. 13
14. Welcomed by industry experts
“ I don’t mean to sound like a CEO giving a speech to
make customers and employees feel good, but as a
result of this acquisition customers will have more
“ This looks to us like a good deal for Northgate-Arinso.
The company is paying just 0.4 times revenues for a
profitable business. This deal […] looks, well
services choices in more countries. They will considered and low-risk: Northgate-Arinso already has
also have their choice of technology, including an an internal network and is well used to managing far-
ERP system such as SAP or Oracle PeopleSoft, a flung subsidiaries, and the company has already built
NorthgateArinso system, such as its SAP-based an experienced and all-American leadership for the
euHReka platform, or a SaaS solution, with or Americas. […] But most of all this is a deal that is
without BPO. built in financial terms on cost synergies, not on
revenue synergies. […] That sounds right to us:
Gary Bragar - Lead HRO Analyst –
NelsonHall US
“ revenue synergies should be the icing on the cake, not
the cake itself. So, overall, this looks a good deal for
Leading niche BPO analyst firm
both NorthgateArinso and the existing Convergys HR
outsourcing customers. Of course, much will depends
on the execution, but the model and rationale of the
deal looks strong.
“
“ The merger effectively moves them above IBM,
Accenture, ACS and Hewitt into the leading position in
the market from an employees-served perspective; not
Douglas Hayward – IDC
Lead BPO analyst EMEA for IDC
a bad day's work from a British payroll firm that
acquired an upstart Belgian SAP-payroll integration
shop. This also elevates NorthgateArinso firmly into the
high-end of the enterprise HRO business, […] The “This is an excellent fit for NorthgateArinso.
Bottom-line: great buy for NorthgateArinso at a
great price, but the hard work begins now.
“ They go from being a well-known HRO-provider,
but not at the top of the market, to being at the
high-end of the market.”
Phil Ferst – Founder – Horses For Sources
Leading BPO industry analyst (ex-AMR)
“ Naomi Bloom – Bloom & Wallace (US)
“
Leading analyst in the US HRO industry
14
15. What makes NorthgateArinso unique?
5 commitments to our customers
1. We are 100% focused on HR: our business model blends HR
Consulting, HR Technology and HR Outsourcing skills
2. We are close to you through offices in 35 countries around the world,
and through a truly global Service Delivery Network
3. Through maximizing the use of technology and standardizing HR
processes, we successfully deploy platform-based HRO
4. From Enabling to Talent Management processes, we focus on
maximizing simplification, user adoption, and ease of use.
5. We put our customers & users at the heart of what we do
with a drive & commitment to overachieve
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