Transport Information System,Technology that used by Miami International Airport.

1. 1.0Introduction
Miami-Dade Country Aviation Department is an agency that manages airports. Miami
International Airport is the main airport service in Miami area. These companies feel responsible
to fulfill their customer needs by developing an IT infrastructures or technology to support their
company management and at the same time, they are improving customer satisfaction. They
introduce mobile apps to assist their customer on their trip. These mobile apps called as MIA
Airport Official. Next, Miami International Airport is currently practice an Automated Passport
Control kiosk for traveller at their airport. It is a free service which does not even require any
pre-registration or membership. It is maintains with maximum levels of protection when it hit to
the management of personal data or information. Lastly, they offer a new technology which is
passport clearance facility with facial recognition.
1.1 MIA Airport Official Application
They aim to reduce their customer stress and help their customer while travelling. The
main function of these apps is scanning your boarding pass for flight information to
airport wide turn-by-turn directions. Furthermore, these apps had introduced some new
features as such Mobile Passport Control that can be used in Miami Airport. U.S and
Canadian visitor can used these apps for faster way to clear their passport control. Next,
these apps can update the flight, gate and baggage carousels changes information by just
activate the notification on your phone. These apps also help you to track your real-time
flight information, where is your flight direction. As a traveller it’s hard to find restaurant
and shops by yourself, but these apps can find it for you by activate your location and
search for your destination. Moreover, these apps can help you to know your weather
information not only in Miami but within the world. It’s also easy to use to navigate maps
as they using blue dot beacon technology for best experience.
This application is available on Apps Store and Google Play. Everyone is encouraged to
use these apps because it’s free! Customer had been advice to turn on your location and
some places are they need to provide Wi-Fi connection for best experience. How to use
this app? Customer has to make sure they are access with internet connecting to
download this app. Next, you can choose an option whether to Departures or Scan your
boarding pass. At the main page also provide weather information to make sure you are
prepared and ready for the trip. If you are choosing Departures, the next page will ask
you to choose your flight and you easily can track the flight details such as time and

2. flight number. When the apps already get your information, they will shows you the
direction of gate you need to pass and you will never experience lost in airport.
The benefit of this app is it can reduce your time and help for your time management.
You can plan your time easily and you can call for taxi to take you on time once arrived
at your destination. Next, this app helps you to scan your boarding pass in Miami Airport
quickly. Furthermore, customers also can enjoy the improvement technology while
travelling and reduce their stress in managing their trips. This app also allows customer to
be more independent on travelling because there are assist by this app fully on their way
to take flight and on departure at the decided destination. Then, this app can help to
increase the management of Miami Airport. As we know the app is free with the function
is various. Customer will feels worth on downloading this app and can enjoy their flight
experience easily. If you wish to travel to Miami, please download this app for best
experience on travelling.
1.2 Automated Passport Control kiosk (APC)
Automated Passport Control had launch by U.S. Customs and Border Protection
Program. The APC main traveller to experience less bottleneck, shorter waiting times,
and quick processing. Traveller will use APC kiosk to reply to customs inspection related
questions and submitting biographical data. Next, Miami International Airport is
currently practice an Automated Passport Control kiosk for traveller at their airport. It is a
free service which does not even require any pre-registration or membership. How does
APC work? Rather off preparing pen and filling out form declaration by Customs,
traveller can go on directly to the APC kiosk in the passport control area. Traveller can
use this APC kiosk as such scanning their passport, take a photo, and responds a series of
Customs inspection complimentary questions validating biographic and flight
information. Once traveller had done the series of questions, a receipt from APC kiosk
will be issued. Next, traveller will bring together their passport and receipt that issued at
APC kiosk to Custom Officer for next process. If travellers bring a family together with
same address, the kiosk will allow them to process together.

3. They may some traveller are doubt on using this technology because they afraid if their
personal information will be exposure. However, this APC technology does not keep any
personal data. Traveler’s passport data and answer to the declaration questions are
surrender directly to Customs via secure encryption protocols as same as how it’s fulfill
by Custom officer at a booth. Problem may occur for traveller who not using English as
their main language. They may find it difficult and fear to use this technology. Still, they
have a solution because APC kiosk is available various languages as such English,
Spanish, Italian, French, Korea, German, Dutch, Chinese and Japanese.
1.3 Facial Recognition Technology
In 2018, Miami Airport has introduced their new technology that might help to overcome
customer level satisfaction. The technology called as Miami International Airport’s New Face
Recognition Screening. The main features of this technology are passport screening via facial
recognition technology to certify traveler’s identities that is same as the document they present.
The advanced of this technology shows that it takes only one minute to screen passport for 10
passengers. The technology had applied from six to eight flights daily. How these technologies
work? Traveller who arrive and departure from Concourse E can use the facial recognition
technology for passport screening. This technology help traveller to speed up the process at
airport and they do not have to queue for long line like before. Currently, the technologies only
used for arriving traveller from Spain, Portugal, Germany and United Kingdom. However, they
will improving these technology from day by day to upgrading their airport management. Briefly,
Miami International Airport keeps upgrading their airport management by using updated
technology. They believe advanced technology can help them to maximize level of customer
satisfaction as long as improving management.