What stops an order from being paid at your company? For most, ineffecient operations that lack automation and integration for order-to-cash management are the major blockage point. In this webinar, you will learn how companies are addressing these challenges.Companies of all sizes are using an integrated approach that embeds policy, automates processes, and drives workflow with online portals for internal and external collaboration. This new operations approach results in: Increased Productivity of Credit Operation Collaboration Between Credit, Sales, Customers, A/P and Treasury Reduced Dispute Cycle Time and Volume Mitigated Corporate Credit Risk Improved Customer Relationships

1. Using Technology to Increase the Efficiency and Effectiveness of the Credit Operation

2. Drivers for Technology Poor Management of Trade Receivables Inefficient & ineffective management of working capital, particularly trade receivables, is often the cause of poor cash flow and high operating costs within the finance operation. Companies that implement a fully integrated Order-to-Cash solution can significantly improve productivity and visibility leading to improved financial and operational performance. Using Automation to Drive Performance The Underlying Cause The lack of automated systems and integration has resulted in low productivity, ineffective processes, and poor visibility.

3. MEASUREMENTS OF EFFICIENCY & EFFECTIVENESS *Source, Hackett Group, 2005 Book of Numbers. World Class Finance Organizations Score in the top 10% for Efficiency & Effectiveness Measurements of World Class Finance Performance Days Sales Outstanding (DSO ) (Peer Comparisons) Effectiveness Operating Costs: (FTE / $Billion in Revenue) Efficiency

4. WORLD CLASS PERFORMANCE *Source, Hackett Group, 2005 Book of Numbers. Finance Staff per Billion of Revenue Efficiency Gains: 51% Lower FTE Requirements

5. WORLD CLASS PERFORMANCE *Source, Hackett Group, 2005 Book of Numbers. Increased Economic Return Effectiveness: 55% Lower Days Sales Outstanding

6. WHAT IS DIFFERENT? *Source, Hackett Group, 2005 Book of Numbers. Reduce Redundancy & Error Improve Visibility Consolidation of Disparate Systems Leverage Data & Resources Improve Communication Collaboration Drivers for World Class Performance Automation vs. Manual Processing Increase Productivity Enabling Technology

8. 1.5 hrs / 18% 6 hrs / 75 % ENABLING TECHNOLOGY: AUTOMATION .5 hr / 7% 1. Prioritize 1 hr / 13% 4. Follow-up 2.5 hrs / 31% 5. Report .5 hr / 7% 2. Prepare 1 hr / 13% 3. Contact 3 hrs / 36%

10. COLLABORATIVE TECHNOLOGY CREDIT OPERATION Credit Facilitation Collections Management Dispute Resolution Cash Application Role Based Interfaces RULES ENGINE Customers COLLABORATE Sales Service Executive Centralized Database Consolidate Data Centralized Repository Oracle Legacy SAP JDE