This document discusses how to recruit and retain exceptional clinical teams. It begins by listing "nightmare counselors" and red flags to avoid. It then discusses finding "rockstar counselors" and evaluating their clinical experience and references. The document also lists 10 reasons counseling practices lose their best clinicians, such as being underpaid, unpaid hours, inadequate support, and lack of appreciation. It proposes a ranking system for clinicians and emphasizes cross-training staff to anticipate and handle turnover.

1. HOW TO RECRUIT AND
RETAIN AN EXCEPTIONAL
CLINICAL TEAM IN 2015
Anthony J. Centore Ph.D.

2. LIFEBLOOD

3. LIFEBLOOD

4. LIFEBLOOD

5. NIGHTMARE COUNSELOR

6. 1) WON’T COMPLETE
NOTES

7. 2) POOR CLIENT
RETENTION

8. 3) UNHAPPY WITH PAY

9. 4) REFUSE ADMIN WORK

10. 5) CO-PAY ISSUES

11. 6) PRACTICE ON THE SIDE

12. 7) DEBATES EVERYTHING

14. 8) MAKES EVERYTHING AN
ETHICAL ISSUE

15. 9) WON’T FOLLOW UP

16. 10) TECHNOLOGICALLY
UNWILLING

17. 11) NEVER STARTS!!!

18. FINDING A ROCKSTAR
COUNSELOR

19. FINDING A ROCKSTAR
COUNSELOR

20. FINDING A ROCKSTAR
COUNSELOR

21. WHAT THEY GOT?

22. “TELL ME ABOUT YOUR
CLINICAL EXPERIENCE...”

23. SITUATION QUESTIONS

24. REFERENCES

25. HOOPS

26. HOOPS
“RIHANNA HOOPS IT UP”

27. RED FLAGS

28. IT’S WORTH IT

29. 10 REASONS COUNSELING
PRACTICES LOSE THEIR
BEST CLINICIANS

30. 1) THEY’RE UNDERPAID

31. 2) MEDICAL BILLING
PROBLEMS

32. 3) UNPAID HOURS

33. 4) INADEQUATE ADMIN
SUPPORT

34. 5) FRUSTRATING SYSTEMS

35. 6) POOR OFFICE
MAINTENANCE

36. 7) LACK OF APPRECIATION

37. 8) LACK OF PROMOTION

39. Thriveworks Rank System
Level 1) Assistant Clinician
Level 2) Fellow Clinician
Level 3) Senior Fellow Clinician
Level 4) Associate Clinician
Level 5) Senior Associate Clinician
Level 6) Senior Clinician
Level 7) Distinguished Candidate Clinician
Level 8) Distinguished Clinician
Level 9) Magna Candidate Clinician
Level 10) Magna Clinician
Level 11) Summa Candidate Clinician
Level 12) Summa Clinician
Managing Clinician
Clinician Emeritus / Emerita

40. 9) CULTURE AND
COMMUNITY

41. 10) NOT ENOUGH CLIENTS

43. NOW YOU'RE DOING
EVERYTHING RIGHT

44. BUT GUESS WHAT!?

45. SOMETHING BAD IS
ABOUT TO HAPPEN...

46. HERE’S HOW IT WORKS

47. CARRIE

48. CARRIE

49. CARRIE

50. CARRIE QUITS!!!

51. CARRIE QUITS!!!

52. ANTICIPATE TURNOVER

53. COPIES OF COPIES OF
COPIES

54. 1) CROSS TRAINING

55. 2) CALL FOR BACKUP

56. 3) BUILD AN INTRANET

58. IT GETS EASIER

59. Q & A