2. Anthony Fanning
Director, Healthe
Remote Monitoring of Patients
with Chronic Disease

3. Healthe Overview
• 12 x Private Hospitals
• Community Nursing business
• 2 x Workplace Health businesses
• Technology-based Services
– Remote Patient Monitoring
– NBN RSP
– PCEHRs

4. Background to new service offering
• Healthe Care, Hunter Nursing and Intel Digital Health Group
• Started small scale trial - CHF and COPD in November 2009
• Using the Intel® Health Guide and Intel® Health Care
Management Suite
• Community Care Environment
• Specific KPIs identified to determine outcomes

5. Approach
Data
Risk
Aggregation / Stratification Targeting Recruitment
Profiling
Standardisation
Monitoring Engagement
Outcome
Measuremen
t

6. RPM Capability Development
Full Package of Services
Product
Provisioning
Recycling Monthly
Services Services
Customer & Fleet Mgmt
Tech Support Services
In-home Services
& Training

7. RPM Capability Development
Product Provisioning
1. Intel Health Guides
2. Peripherals
3. Warranties
4. Connectivity Hardware
(option)
5. Capex or Opex Financing

8. RPM Capability Development
Monthly Services
1. Software as a Service
2. Connectivity
1. 3G
2. ADSL
3. Satellite
4. NBN

9. RPM Capability Development
Fleet Management Services
from:
enrollment
1. Initialising and Set-up address
+ contact
2
order
broadband
DSL
order
Telco
Provisioning
+ W.O.
5
PHS6000
+ maps retrieve
+ schedule
2. Spare Management (power 1
create
work
order work
hardware
hardware
3
review
cords, manuals)
order
location
+ W.O.
+ address
+ coverage + maps
+ schedule
+ contact map + BOM
+ wo
+ schedule 6
3. Device Testing, Kitting, RFID back-end systems 4
schedule
on-site
pre-config
+ test
Tagging lighthouse
deployment
tracking log
7
packing + W.O.
bundle
+ maps
+ labelling + schedule
4. Inventory Control +
+
BOM
hardware
to: deployment + commissioning
5. Monthly Fleet Reporting

10. RPM Capability Development
In Home Services and Training
1. On-site Installation
2. Patient Training
3. De-install
4. Pick-up Service

11. RPM Capability Development
Customer and Technical Support
1. RPM Alert Validation
2. Triage Services for Care Management
3. 24x7 Care Manager Support
4. 24x7 Patient Support
5. Care Manager Training
6. Remote Patient Training
7. Remote Installation

12. RPM Capability Development
Recycling Services
1. Device Sanitisation
2. Data Wiping – Privacy compliance
3. Device Imaging / Re-imaging
4. Device Calibrating / Re-calibration
5. Bundling with Peripherals
6. Initialisation of Peripherals
7. Warehousing Services
8. Transportation Services

13. Remote Patient Monitoring
Partnerships and Partnering
• Healthe Group – Healthe Care, Hunter Nursing and Healthe Tech
• Intel Digital Health Group
• AND Medical
• Nonin
• CradlePoint
• Map of Medicine
• Various Telcos and ISPs

14. Remote Patient Monitoring
Issues and Resolution
1. Patient recruitment 6. Care Plans
2. Home site surveys 7. Training
3. Connectivity 8. Support
4. Equipment and Services 9. Care Provider / Monitoring
Deployment 10.Decommissioning
5. Logistics 11.Evaluation