Trianing and Development

1. OBJECTIVES OF THE STUDY
PRIMARY OBJECTIVE :
The primary objective of my study at Tech Mahindra is to lay down the
foundation of training and development.
SECONDARY OBJECTIVE :
The objective of my study about training and development is to
understand and analyze the current process of employees training and
development at Tech Mahindra .
• My another objective is to apply my learning in the area of Human Resources
so that I gain significant practical and Understand the nature and importance of
training and development and identify the various inputs that should go into any
programme.
• Delineate the different stages in a training and development programme and
describe each step.
• Understand the need for and the ways of training for international
assignments.
SCOPE OF THE STUDY
This research provides me with an opportunity to explore in the field of Human
Resources. This research also provides the feedback of people involved in the
Training and development process Apart from that it would provide me a great
deal of exposure to interact with the high profile managers of the company.

2. TRAINING
Training is concerned with imparting developing specific skills for a particular
purpose. Training is the act of increasing the skills of an employees for doing a
particular job. Training is the process of learning a sequence of programmed
behaviour. In earlier practice, training programme focused more on preparation
for improved performance in particular job. Most of the trainees used to be from
operative levels like mechanics, machines operators and other kinds of skilled
workers. When the problems of supervision increased, the step were taken to
train supervisors for better supervision.
DEVELOPMENT
Management development is all those activities and programme when
recognized and controlled have substantial influence in changing the capacity of
the individual to perform his assignment better and in going so all likely to
increase his potential for future assignments. Thus, management development is
a combination of various training programme, though some kind of training is
necessary, it is the overall development of the competency of managerial
personal in the light of the present requirement as well as the future
requirement. Development an activity designed to improve the performance of
existing managers and to provide for a planned growth of managers to meet
future organizational requirements is management development.
Management development is based on following on assumptions.
1. Management development is a continuous process. It is not one shot
programme but continues though out the career of a manager.
2. Management development is any kind of learning, is based on the
assumption that there, always existing a gape between an individual’s
performance and his potential for the performance.
3. Management development seldom takes place in completely peaceful and
relaxed atmosphere.

3. 4. Management development requires clear setting of goals.
5. Management development required conducive environment.
Training Need Identification for a company
Introduction
Training need identification is a tool utilized to identify what educational
courses or activities should be provided to employees to improve their work
productivity. Here the focus should be placed on needs as opposed to desires of
the employees for a constructive outcome. In order to emphasize the importance
of training need identification we can focus on the following areas: -
• To pinpoint if training will make a difference in productivity and the bottom
line.
• To decide what specific training each employee needs and what will improve
his or her job performance.
• To differentiate between the need for training and organizational issues and
bring about a match between individual aspirations and organizational goals.
Identification of training needs (ITN), if done properly, provides the basis on
which all other training activities can be considered. Also requiring careful
thought and analysis, it is a process that needs to be carried out with sensitivity
as people's learning is important to them, and the reputation of the organization
is also at stake. Identification of training needs is important from both the
organisational point of view as well as from an individual's point of view. From
an organisation's point of view it is important because an organisation has
objectives that it wants to achieve for the benefit of all stakeholders or
members, including owners, employees, customers, suppliers, and neighbours.
These objectives can be achieved only through harnessing the abilities of its
people, releasing potential and maximising opportunities for development.
Therefore people must know what they need to learn in order to achieve
organisational goals. Similarly if seen from an individual's point of view, people
have aspirations, they want to develop and in order to learn and use new
abilities, people need appropriate opportunities, resources, and conditions.
Therefore, to meet people's aspirations, the organization must provide effective
and attractive learning resources and conditions. And it is also important to see

4. that there is a suitable match between achieving organizational goals and
providing attractive learning opportunities.
Training Process

5. Development
About the Company
Overview
Tech Mahindra is a part of the US $11.1 billion Mahindra Group, in partnership
with British telecommunications plc (BT), one of the world’s leading
communications service providers. Focussed primarily on telecommunication
industry, Tech Mahindra is a leading global systems integrator and business
transformation consulting organization. Tech Mahindra has recently expanded
its IT portfolio by acquiring the leading global business and information

6. technology services company , Mahindra satyam (earlier know as Satyam
computer services).
Tech Mahindra’s capabilities spread across a broad spectrum, including
business supportSystems (BSS), Operations SupportSystems (OSS), Network
Design & Engineering, Next Generation Networks, Mobility Solutions,
Security consulting and testing.
The solutions portfolio includes Consulting, Application Development &
Management , Network services, Solution integration, Productengineering,
Infrastructure Managed services, Remote Infrastructure Management and BPO.
With an array of service offerings for various domains.
Tech Mahindra is chosen transformation partner for several leading
wire line ,wireless and broadband operators in Europe, Asia-pacific and North
America.
Tech Mahindra has successfully implemented more than 15 Greenfield
Operations globally and has over 126 active customers engagements mostly in
telecom sector. The company has been involved in about 8 transforamation
programs of incumbent telecom operators.
In the Telecom sectorTech Mahindra has proven domain expertise , distinctive
IT Skills, research and development, innovate delivery models and approachto
offshoring. Company’s solutions enable clients to maximize returns on IT
investment by achieving faster time to market, reduced total costof ownership
resulting into high levels of customer satisfaction. Tech Mahindra’s
achievements have been recognized by various industry analytics, forums and
clients – winning several prestigious awards and accolades.