You’ve done your research, participated in demos, asked remaining questions, and checked references. Sometimes there is a clear winner among technologies you previewed. Other times there are so many differences between suppliers that your company can end up deliberating indefinitely about which tech is the right fit.

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Multifamily Insiders | Demo Day Resources 09/2022
Considerations for Evaluating a Technology
You’ve done your research, participated in demos, asked remaining questions, and checked references. Sometimes there is a clear winner among technologies you
previewed. Other times there are so many differences between suppliers that your company can end up deliberating indefinitely about which tech is the right fit.
Solutions only work if you implement them. Remember that nothing is permanent, mistakes can be learned from, and what fits your company may be different
than what fits others. This resource is intended to summarize comparisons so you can keep moving towards the goal of gaining approval from decision makers.
Worksheet - Avoid Analysis Paralysis
Now that you have a solid understanding of the tech options suppliers have to offer, it’s time to decide which solution to present for approval. It’s easy to get stuck
in the details during the analysis stage. This comparison worksheet will help you zoom back out to the big picture and thoughtfully evaluate a path forward.
Supplier 1 Supplier 2
Overall Fit
Is the supplier timeline acceptable? 1. 2.
How long of notice is required to terminate current tech?
How long are the setup & testing periods for new tech?
Is this tech a short-term or long-term solution? 1. 2.
Consider if this tech would suit each of your property types.
Can the company do business in all locations you operate in?
Is there flexibility to stop if it doesn’t work? 1. 2.
Consider length of pilot period & if it includes setup/testing time.
Consider if it is easy to ‘undo’ this solution if necessary.

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Multifamily Insiders | Demo Day Resources 09/2022
Does it solve the original defined problem? 1. 2.
Is any aspect of the core problem left unsolved? 1. 2.
If so, are these critical items?
Does it provide additional solutions? 1. 2.
There’s often extra benefits and timesavers included in demos.
Include any applicable costs of additional solutions offered.
Compatibility
Does it integrate effectively with PMS? 1. 2.
If not, is there need/intention/timeline to develop integration?
Does it integrate with other in-place systems? 1. 2.
Does it fully replace any existing systems? 1. 2.
Feedback
Stakeholder preference? 1. 2.
Which suppliers do your Subject Matter Experts prefer?
What were the results of client references? 1. 2.

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Multifamily Insiders | Demo Day Resources 09/2022
Change Management
Are workflow changes necessary? 1. 2.
Remember the ripple effect this process has across teams.
Are policy changes necessary? 1. 2.
Include variations for property types and local laws.
How big is the impact to on-site teams? 1. 2.
Consider system down time, training time, learning curve,
workflow adjustments, resident/prospect education, etc.
How big is the impact to corporate teams? 1. 2.
Consider setup and testing time, resource creation, learning
curve, administrator training time, workflow adjustments, etc.
Would this tech be implemented all at once? 1. 2.
If there are many features that would create an overwhelming
amount of change, perhaps it can be rolled out in phases.
Supplier Partnership
Is there a clear implementation plan? 1. 2.
Is long-term support & training available? 1. 2.
Does it align with values, accessibility, ESG? 1. 2.

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Multifamily Insiders | Demo Day Resources 09/2022
Brief Cost vs. Benefit Review
What direct costs are there for this solution? 1. 2.
Consider monthly rates, setup or annual fees, support fees,
hardware/installation, in-place service removal, & travel.
Would direct costs be passed through or offset? 1. 2.
Passthrough example - billed back to residents or applicants.
Offset example - decreased expenses or reduced income loss.
*Passthroughs and offsets need to be allowable by the property management agreement, lease agreement, local laws, and reasonable within the surrounding market.
What indirect costs are there for this solution? 1. 2.
Consider the upfront and ongoing time and effort investment
of corporate and on-site team members.
What tangible benefits would this provide? 1. 2.
Would this solution create increased revenue? Would it help
close more leases, qualify for energy-saving discounts, etc.?
What intangible benefits would this provide? 1. 2.
Weigh the time saved, workflows simplified, productivity
increases, enhanced reporting capabilities, etc.
Now that you have evaluated many aspects of the supplier’s technology solution and how it would fit into your company needs and goals, you can move forward
with confidence. Did you find a 100% perfect solution? Probably not unless you built it yourself. That said, you have likely identified the best solution at this time
that will solve the core problem without creating more obstacles. Congratulations!