This document summarizes a pilot project to improve passenger facilities at railway stations in Plovdiv, Bulgaria from April to July 2009. It describes writing requests to local railway managers and creating a petition signed by passengers to negotiate improvements to platform facilities. By July 2009, negotiations had started with local rail managers to address issues raised by passengers.

1. Supporting passengers for a better railway Pilot project how to improve the passenger facilities on the railway stations - Plovdiv Varujan Apelian April – July 2009

2. R etrospection February 2009

3. R etrospection March 2009

4. R etrospection April 2009

5. What have we done? Wrote an entreaty to the local railway infrastructure manager. Organized a petition that was signed by many passengers. Made a PowerPoint presentation including retrospection photos and addressed it to the Ministry of Transport Started negotiations with all of the local rail managers to improve the platform facilities

6. At present July 2009

7. At present July 2009

8. At present July 2009

9. At present July 2009

10. Thanks for the efforts and the enthusiasm of: All of the passengers who signed the petition from Plovdiv, Krumovo and Asenovgrad. Mr. George Vardev – Traffic Management and Station Activity Director, NRIC