Your feedback for APNIC Services, by George Kuo. A presentation given at APNIC 42's APNIC Services session on Tuesday, 4 October 2016.

1. Provide your feedback
for APNIC services
George Kuo
george@apnic.net

2. Overview
2
• APNIC services
• How you can provide feedback

3. APNIC services
• A tool/system you have used
• An interaction you have had with a staff
• A training or workshop you have attended
• An outreach event you have participated
• …...
3

4. Services Roadmap
4
• Inform service development plans
• Seek member feedback
• Track status and progress
www.apnic.net/services-roadmap

5. • Resources certification (RPKI)
• Membership support
• Resource management
• Whois update management
• Training and technical support
5
Highlight for 2016 Services Roadmap

6. • ROA & Route management
• Merger & acquisition request
• Reverse delegation management
• Corporate contact appointment
• Bulk contact update
• New technical assistant program
6
Highlight for 2016 Services Roadmap

7. https://stats.apnic.net/
7

8. Route and ROA management
8

9. • Whois user experience
• Public API for data updates
• Membership management
• MyAPNIC performance
• RPKI for historical resources
• Resource request process
9
Highlight for 2017 Services Roadmap

10. www.apnic.net/services-roadmap
10
APNIC Services Roadmap

11. How can you provide feedback?
11
• Talk to us face to face
• Email feedback@apnic.net
• Contact Helpdesk (www.apinc.net/helpdesk)
• Use Services Roadmap web page
• Take part in surveys

12. 12
To deliver excellence in service and value
to APNIC members

13. 13