Five Steps to DevOps Success - Avoiding the High Cost of Downtime

1. Five Steps to DevOps Success - Avoiding
the High Cost of Downtime
Anand Akela,
Director of Product Marketing, AppDynamics
@aakela

2. Tweet From Aaron Levie ( Mary Meeker 2015 )
kpcb.com/InternetTrends

4. Login
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Purchase
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Mobile
Big data
SOA
NOSQL
Cloud
Agile
Web
The Business Transaction is the
only constant unit of measure
Application complexity is exploding

5. DEV
OPS
BUSINESS

6. Purchase
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Infrastructure
Capacity
%
Business
Revenue
End User
Experience
Application
Performance
Oracle
Network
CDN
Browser(s)
Native
Mobile
App
Tomcat Service Weblogic Service .NET Service
Cassandra
ESB/MQ
Apache
JBoss Service
Enabling BizDevOps with Application Intelligence
APPLICATION INTELLIGENCE
Development
Operations
Business

7. 7
BizDevOps is greater than the sum of its words
Culture
Automation
Lean
MeasurementSharing

8. 8
Culture The hardest element of BizDevOps
Fear of failure
Fail fast, fail
forward
Inside out (tech
obsessed)
Outside in
(customer
obsessed)
Silos
Business wide
accountability and
collaboration
See issues before they impact the customer
Business wide understanding of the customer
Promote, encourage and reward collaboration

9. The only way to increase speed
9
Automation
80
People
Process
Infrastructure
as code
Application
Release
Automation
Remediation
Cloud auto
scaling

10. Lean Minimize technical debt
Multiple
management/monito
ring tools
Multiple sources of
data
Multiple sources of
confusion
Rationalize based
on a platform
approach
Audience specific
real-time information
One source of truth

11. 11
Measurement Focus on the right metrics
People
- Key employee retention
- Customer experience
Process
- Deployment/change freq
- Volume of defects/failures
- Time/cost per release
Technology
- Mean Time To Resolution
- Mean Time Between Failure

12. 12
Sharing Feed-back and feed-forward information
Customer Business Dev Ops
Engagement
Loyalty
Revenue
Brand
Reputation
Optimize:
Design
Code
Performance
Availability
Usability
Application Intelligence

20. Five Keys for BizDevOps Success
• Complete business transaction visibility
to expedite remediation of app
performance issue
• Ensure readiness for exceptional
customer experience in pre-production
• Effectively collaborate with Dev, Ops and
Biz
• Reduce cost and risk through automated
change management
• Unlock actionable business insights with
Application Analytics

21. Expedite Remediation of Performance Issues
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• Auto-discover & monitor end-to-end
business transaction performance within
minutes, with no overhead
• Self-learning platform dynamically
computes optimal app performance
• Resolve application issues quickly for
exceptional end-user experience

22. Production Readiness in Pre-production
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• Test for desirable performance in pre-
production using same tool
• Deep transaction traces and
snapshots to find code issues
• Set-up automated notification rules for
performance testing

23. Effectively collaborate with Dev, Ops and Biz
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• Get everyone on the same page by
looking at the same Business
Transaction data in virtual war room
• Foster communication, with chat and
annotation capability
• Identify resolution criteria, assign
ownership

24. Reduce cost and risk through automated
change management
Copyright © 2014 AppDynamics. All rights reserved. 24
• Compare performance snapshots
before and after a major code release (
even Bug Fixes )
• Understand the performance impact
server & database upgrades and
Infrastructure changes
• Identify and resolve unplanned changes
proactively

25. Actionable Business Insights with Analytics
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• Harness the business data in
transactions and logs, and correlate it
to operational data
• Prioritize based on the revenue impact
of transactions
• See how customers are using your
product to help drive customer
enablement and prioritize development
efforts.

26. 26
Recommendations
- Ultimately speed has to be
context
- Think BizDevOps
- A good intelligence platform is
central to speed, quality and
customer delight
http://www.appdynamics.com/solutions/bizdevops-collaboration/

27. Thank You