Application Performance Management Webinar - Key Strategies for Making Performance Data Actionable

1. Application Performance
Management
-Key Strategies for Making Performance Data Actionable-
Bojan Simic
President and Principal Analyst, TRAC Research
© 2010 TRAC Research

2. Background:
About TRAC Research Research participants
 400+ respondents
TRAC Research is B2B research  Demographics
company specializing in IT
performance management  31% - small
 39% - medium
 30% - large
Community
The audience for this survey
included TRAC’s community and
readerships of TRAC’s
publication partners
© 2010 TRAC Research

3. Agenda:
 Application Performance Management – Key Trends
 Top challenges of managing application performance
 Key capabilities required
 Operational and business benefits
 Recommendations
© 2010 TRAC Research

4. Key trends:
Increased complexity of application delivery infrastructures
Increased overhead of managing application performance
Issues with application performance impact key business goals
Need for visibility across IT functional domains
 Emergence of new types of IT environments (cloud,
virtualization, NoSQL, etc.)
© 2010 TRAC Research

5. Top challenges
Performance data is not actionable
63%
Inability to identify and resolve performance issues before end-users are impacted
55%
Inability to measure business impact of performance issues
44%
Lack of visibility into end-user experience
41%
© 2010 TRAC Research

6. By the numbers…
 61% of organizations that improved their ability to collect
application performance data reported no improvements in
KPIs
 Organizations are losing nearly twice as much revenues due
to issues with performance slowdowns, as compared to issues
with availability
© 2010 TRAC Research

7. Key capabilities needed
 Ability to identify infrastructure elements that are causing
delays in response times
 Monitoring application response times for each transaction
 Measuring the business impact of application performance
 Dynamic baselines for optimal application performance
 Real-time alerts when performance falls under baselines
© 2010 TRAC Research

8. Operational & business benefits
 Mitigate lost revenue opportunities
 Reduce number of calls to the help-desk
 Avoid disruption of business processes
 Reduce mean time to repair application performance issues
 Make better decisions about changes to the enterprise
infrastructure
 Avoid deterioration in customer satisfaction and brand image
© 2010 TRAC Research

9. Recommendations:
 Identify performance issues before business users are
impacted
 Deploy advanced analytics to improve usability of
application performance data
 Reduce overhead of managing application performance
 Measure the business impact of application performance
 Take service-centric approach when evaluating IT
performance
© 2010 TRAC Research

10. Questions?
© 2010 TRAC Research

11. Thank You! Bojan Simic
President & Principal Analyst
TRAC Research, Inc.
Find us at: 508.734.5295
bojan.simic@trac-research.com
TRAC Research
www.trac-research.com
David Roth
AppFirst CEO
www.appfirst.com AppFirst
1.800.782.2181 X110
david@appfirst.com
© 2010 TRAC Research

12. Application Aware Infrastructure
Actionable Performance Information

13. “Data has to be actionable;
otherwise it’s just trivia.”
Tim O’Reilly

14. Current Techniques
Polling
Polling
• Miss incidents between intervals Polling
Byte
• Only get the data requested Code
Injection
• Monitor only parts
of the application
Byte Code Injection
• Language run-time perspective
• Infer about rest of the system
Incomplete Information

15. Miss Nothing
Patent Pending Technology
• Runs in user mode
• Within each process
• Does not change the behavior of a running application
in any way

16. Correlated With...
Application Specific Information
• 1800 Nagios plugins with millions of users
• Thousands of Windows Performance Counters
• No need to write custom probes
Complete Information

17. Delivering Action
Alerts:
• e-Mail
• SMS
You Will Be Made
Aware of the Root
Cause of the Issue.

18. Delivering Action
Without Our Monitoring
Solution It Would Have Taken
a Long TimeTo Figure Out
the Reason Performance Degraded.

19. Delivering Action
Problem
Trouble moving from physical to virtual
Action
Showed the process that consumed memory
Results
Very successful move to virtual ✔

20. Delivering Action
Problem
Poor performance, inhibiting growth
Action
Configuration changes
Results
Saved thousands of dollars ✔

21. Try it for FREE today!
www.AppFirst.com
David@AppFirst.com
800.782.2181
Cloud Monitoring with Complete Visibility