Contenu connexe Similaire à Set Your Associations on Autopilot (20) Set Your Associations on Autopilot2. 2018 © AppFolio, Inc.
Set Your Associations on Autopilot
Justin Davis
Product Manager, AppFolio
4. 2018 © AppFolio, Inc.
• User-friendly
• Online dues payments
• Instant mobile access to your data
• Reliable accounting
• Easy to learn & use
• World-class support
• Modern communication tools
• Online maintenance
… So You Run A More Successful Business
Web-Based Association Management Software
@AppFolio #AppFolioChat
AppFolio Property Manager
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Today’s Agenda
1. Association Industry Trends
2. Centralize Vital Interactions
3. Excel at Board Customer Service
4. Homeowner Communication
5. Compliance
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Let’s Take a Poll!
When did you first hear about AppFolio?
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The number of community associations in the
U.S. grew from 222,500 in 2000 to an
estimated 346,000 in 2017.
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21.3% of the U.S. population resides in
community associations.
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Value of homes in community association
is approximately $5.5 trillion.
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30-40% of community associations are
self-managed and do not employ a professional
manager or management company.
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Let’s Take a Poll!
What’s the most important job you perform for
associations on a daily basis?
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Homeowner Portal
• Simple portal for managing
important interactions
• Homeowners pay dues online
• View their ledger and
payments history
• Submit maintenance requests
• Submit architectural requests
• View shared documents
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Get putting these
in a device
image
Board Portal
• Enhanced version of
homeowner portal
• View board member
packets
• View board approvals
(more to come)
• Setup automatic payments
ACH or Credit Card
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Board of Directors Feature
• Add homeowner to board
• Define Roles
• Email Board members
• Communications are
tracked to the homeowner’s
page
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Board Member Approvals
• Create items for approval
• Email notification to board of new approval
• Board comments thread and voting in
portal
• Notifications to PM of board actions
• Attach documents to Approvals
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Let’s Take a Poll!
What’s the most time consuming part of managing your
community associations?
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Homeowner & Renter Communication
• Send bulk emails directly from AppFolio
• Track emails sent on Homeowner page
• Send text messages directly from
AppFolio
• Send bulk texts to an entire association
• Include your Homeowners’ tenants on
communications
26. 2018 © AppFolio, Inc.
Homeowner Lease/Renter Management
• Track key data for reporting on renter
occupancy
• Record lease dates
• Record the birthdates of renters for easy
reporting
• Renter directory report for quick visibility
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Recap
• Industry Trends
• Centralize Vital Interactions
• Excel at Board Customer Service
• Homeowner Communication
• Compliance
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Thanks
Questions or
Comments?
Justin Davis
Tweet:
@AppFolio
#AppFolioChat