The document provides an overview of a presentation on using Opiniion, an AppFolio partner, to level up reputation management. Craig Johnson and Jeffrey Juarez-Palma will discuss how Opiniion helps property managers measure and manage the resident experience through automated feedback collection and review generation. This increases knowledge of residents and improves key processes to drive leases, retention, and revenue. The presentation will include industry statistics on the importance of reviews, feedback trends, traditional versus modern approaches, and a demo of Opiniion's resident satisfaction tools.