Business Process Management Suite (BPMS) is a software platform that supports a process management discipline so one can design, execute, manage, and optimize processes for continuous performance improvement. This presentation and companion video on YouTube provide an overview of core BPMS components, key roles, and benefits for automating processes using a BPM Suite. Learn how to select and prioritize BPM projects for a successful implementation. Visit our sponsor's website for additional free resources and whitepapers: http://www.appian.com/

1. Introduction to BPMS
http://www.youtube.com/watch?v=bypH1aGCsp0
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2. Agenda
 What is a BPMS?
 Who should be involved?
 Why BPMS?
 How to get started?

3. Core Components of a BPM Suite
A Technology Platform that Supports a Process Management Discipline
Process Documentation Process Automation
and Capture and Workflow
BPM Suite
Process Optimization Process Management,
and Change Business Activity Monitoring
Management (BAM) and Analytics

4. BPM Life Cycle – Design Phase
BPM Suite
• Document Processes
• Create Forms and UI
• Define Rules
• Define Data

5. BPM Life Cycle – Execute Phase
BPM Suite
• Execute Defined Processes
• Integrate with Systems
• Execute Rules
• Serve UI and Task Forms

6. BPM Life Cycle – Manage Phase
BPM Suite
• Handle Exceptions
• Track Status Real-Time
• Manage Task Workload
• Re-route Process Flows

7. BPM Life Cycle – Optimize Phase
BPM Suite
• Aggregate Past
Performance
• Identify Bottlenecks
• Executive Dashboards

8. A Single BPMS to Handle the Complete Life Cycle
• Model Processes • Execute Processes
• Create Forms and UI • Integrate with Systems
BPM Suite • Execute Rules
• Define Rules
• Define Data • Serve UI and Task Forms
• Handle Exceptions
• Aggregate Past Performance • Track Status Real-Time
• Identify Bottlenecks • Manage Task Workload
• Executive Dashboards • Re-route Process Flows

9. Extended Capabilities of an Intelligent BPM Suite
• Process Modeling • Service Oriented Architecture
• Enterprise Mobility • Connectivity & Integration
• Social Collaboration • Process Registry & Repository
BPM Suite
• Business Activity • Group & Application
Monitoring, Management
Reporting & Analytics • Content & Case
• Process Optimization Management
• Cloud Computing • Business Rules

10. Who should be involved in an BPMS?
Business Analysts
• Define Processes
• Define Rules
• Create Reports
• Manage Process Flow
• Analyze Performance
• Optimize Processes

11. Who should be involved in an BPMS?
IT Developers &
Administrators
• Create Shared Services
• Create Re-usable
Integrations
• Review Models prior to
Publishing
• Manage Server
Performance

12. Who should be involved in an BPMS?
Workers and
Managers
• Create Personal Reports
• Complete Tasks
• Collaborate with Users
• Share Documents
• Analyze Performance
• Re-route tasks

13. Who should be involved in an BPMS?
IT Developers /
Administrators
Workers and
Business
BPM Suite Managers
Analysts
Single Repository
Single Repository
BPMS Collaborative
Platform Development

14. Why BPMS? Manual vs. Automated Processes
Before BPMS After BPMS
Financial
Systems
CRM

15. Why BPMS? Benefits Business & Technology
Consistency
• Automated
• Repeatable Efficiency
• Reduce errors
• Save costs
Agility
• Speed
• Visibility

16. How to get started? Choosing BPM Projects
• Customer Service
? •
•
•
Order to Cash
Employee On-Boarding
Claim Processing
• Ordering Business Cards
• ITIL
• Inventory Management
• Purchase Requests

17. How to get started? Rating Complexity
Measuring Complexity
Maturity
Complexity of Rules
Breadth of User Base
Number of Exceptions
Size of Process
Integrations
0 2 4 6 8
17

18. How to get started? Rating Value
Measuring Value
Strategic Value
Executive Sponsorship
Breadth of User Base
Financial Value
Frequency of Use
Current Performance
0 2 4 6 8
18

19. How to get started? Choosing BPM Projects
LOW – Value to Organization – HIGH
Inventory
Customer Service Order to Cash Management
Claim Processing
ITIL
Purchase Requests
Ordering Employee
Business Cards On-boarding
LOW – Complexity of Process – HIGH

20. Components of a Modern, Intelligent BPM Suite
A Technology Platform that Supports a Process Management Discipline
Group & App
Content & Management Social
Case Collaboration
Management
Process Business
Modeling Rules
BPM
Process Suite Service
Oriented
Optimization
Architecture
BAM, Reporti Process
ng & Registry &
Analytics Connectivity Repository
Enterprise
Mobility Cloud & Integration
Computing

21. 1. Visit BPMbasics Learning Center:
http://www.appian.com/bpmbasics/index.jsp
2. Subscribe to the BPM Newsletter:
http://www.appian.com/campaigns/alert.jsp
3. Learn more about BPMS:
http://www.appian.com/bpm-software/overview.jsp
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