There are mobile apps available that are capable of performing most of your CRM functionalities. Here are top 5 ways CRM mobile app is changing the CRM industry.

1. sales@appjetty.com
Top 5 Ways CRM Mobile Apps
are Changing the CRM Industry
More than half of the world’s population is
now online. Yes, you heard it right. Internet
has taken us and everyone around us by the
storm. The year 2017 experienced was big for
IT industry.
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2. sales@appjetty.com
According to the Global digital reports by We
are Social and Hootsuite, about quarter of a
billion users came online for the first time in
2017.
Internet is changing the way humans lead
their everyday lives and there is no doubt
that mobile phones are contributing to
support this positive change wave. There are
around 5.135 billion people using mobile
phones and among them 4.021 billion people
are online and using internet to enhance their
lifestyle.
The above numbers are huge and they will
keep on increasing year­on­year. Along with
the numbers, the technology is also
advancing at the same pace.
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3. sales@appjetty.com
Everything available on desktop is doable
from your mobile and mobile apps.
Basically, you can perform any function from
any corner of the world. Nobody is bound to
the desk anymore. And this trend is making a
huge dent in the CRM industry too. There are
mobile apps available that are capable of
performing most of your CRM functionalities.
And if you don’t believe us, then here are top
5 ways CRM mobile app is changing the CRM
industry.
• Accessible Data
Businesses that use CRMs have a huge
customer base. In such cases, every piece of
data becomes invaluable. And to access data
from anywhere takes business operations on
another level itself.
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4. sales@appjetty.com
Team members on the field don’t have to
carry heavy papers around anymore. CRM
Mobile app has made data accessible from
any part of the world.
• Prompt Customer Service
Gone are the days when customers used to be
patient. Everyone wants quick and easy
customer service or they will just move on to
the next thing. In today’s scenario, providing
quick solutions becomes necessary to
succeed.
And CRM mobile app lets you do just that.
You can reply to customer queries on the go,
provide support whenever asked, and solve
cases from anywhere.
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5. sales@appjetty.com
This also enhances customer satisfaction
which builds a solid foundation for long­term
customer relationships.
• Personalizing Customer Experience
CRM mobile apps are changing the way
businesses are interacting with their
customers. Now, the marketing team can
communicate and target the customers in a
whole different way giving them a feel of
personalized experience.
Moreover, they can track the social media
activities and create unique content for them.
• Efficient Team Communication
Team communication plays a vital role for
sales department in any company. And it is
necessary to communicate the smallest of
details when it comes to client deals.
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6. sales@appjetty.com
This becomes efficient with CRM mobile app
as the sales reps on the field would be able to
track all the activities happening on a
particular customer or prospect.
This way the sales department becomes more
productive which makes the overall
development of the organization inevitable.
• Faster Decision Making
Any department head will be able to make a
quick and tactical decision with the access to
real­time data from CRM mobile app. Having
all the needed information on the fingertips
means the manager will be able to fine tune
the strategies as when required to improve
the final results.
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7. sales@appjetty.com
These are just 5 ways a CRM mobile app
makes a huge difference in business
operation and more importantly the
productivity of everyone in the organization.
Doesn’t matter which CRM using there are
mobile apps for each and every one of them
like TapCRM ­ SuiteCRM mobile app,
Salesforce Mobile App, SugarCRM mobile
app, etc.
Such apps help all the business owners to
facilitate their customers in the best way
possible creating a win­win situation for
everyone.
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