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April Dunford
RocketWatcher.com
@aprildunford
Positioning for Advantage
I’ve Run Marketing For a
Bunch of Startups
6: Startups
4: Exits
3: Big Co’s (because, exits)
$2B: Exit value
10: Launches
0 - $2M: Budgets
The first problem I had to
solve was always the same
Weak
Positioning
Life would be
easier if you’d just
started on the
inside in the first
place
Weak positioning is like
Racing in the outside lane
A Brief History of Positioning
Coined by Ries &Trout in the late 70’s
The Product Era: Focus on Product
Features & Benefits
The Image Era: Me-too Products
could be sold with great brand image
The Positioning Era: In an Over-
communicated world, you have to
create a position in a prospect’s mind
that takes into consideration both
your strengths and weakness but
also those of the competitive
alternatives
Positioning: A Definition
Positioning describes how you are
uniquely qualified to be a leader
at something that
an identified market segment
cares a lot about
What Positioning Is NOT
A tag line
Messaging
Brand
A Vision Statement
Value Proposition
(although these flow from positioning)
Crap I learned in marketing books:
The Classic Positioning Statement
For <Target Market> who <Statement
of Need>, the <Product Name> is a
<Product Category> that <key benefit>
unlike <competitive alternatives> our
product <primary differentiation>
Hey let’s take this super important thing
and turn it into the most awkward phrase
in the English language!!
Amazon.com circa 2001
“For world wide web users who enjoy
books, Amazon.com is a retail bookseller
that provides instant access to over 1.1
million books. Unlike traditional
booksellers, amazon.com provides a
combination of extraordinary
convenience, low prices and
comprehensive selection.”
Yeah, we can do better than this.
What is it
As short as possible statement that
describes what you are.
Target Segment
The specific target market you are
targeting in the short term
Market Category
The market that you compete in
Competitive Alternatives
If your customers don’t use you, what
do they use
Key Benefit
The biggest benefit that your target
market derives from your offering
Primary Differentiation
The one thing that sets you apart the
most from the competitive alternatives
Product Name:
Startup Positioning Template
RocketWatcher.com
Date:
Don’t Worry, there are still loads of
ways to mess this up
Weak Positioning:
Symptoms & Solutions
Symptom Potential Solution
What you are makes no
sense
Test it on more prospects. Simplify the
language, test it again
Your target segment is
way too broad
Focus on who would be the easiest prospects
to close in the next year. What it is about
them that makes them easiest to sell to?
Your key benefit is weak
What is the one thing that would motivate
your prospects to buy?
Your key benefit is just
an opinion
Do you have Proof? What proof could you
have?
Your unique
differentiator is weak
(or not that unique)
What is the one thing that makes you
different (hint: not price). Is it obvious to
prospects? How would they describe it?
What is it
Tulip Retail is an Omnichannel
Platform that allows retailers to
deliver consistent experiences across
online, physical and mobile stores
Target Segment
mid to large retailers that want to
deliver Omnichannel solutions such as
order online pickup in store, reserve
online and others.
Market Category
Omnichannel platforms
Competitive Alternatives
Hybris/SAP, Oracle, or a set of
solutions that included warehouse
management, order management, POS
and others.
Key Benefit
The ability to quickly and easily deliver
new retail experiences to customers
Primary Differentiation
A “modern” platform designed from the
ground up to support digital and
mobile
Product Name: Tulip Retail
Weak Positioning Example
RocketWatcher.com
Symptoms: Prospects didn’t get it, Competitors were
large and strong, differentiation was weak
What is it
A mobile platform for retail sales
associates
Target Segment
Large retailers with more than 100
physical stores
Market Category
In-store retail platform for associates
Competitive Alternatives
Point solutions for payments or
clientelling
Key Benefit
Put information in the hands of
associates that they need to deliver
better customer service and sell more
Primary Differentiation
A platform that can support
everything an associate does
including payment, product info
lookup, customer info lookup, etc.
Product Name: Tulip Retail
Stronger Positioning
RocketWatcher.com
Advantages: Clear, Differentiated Value, weak
competitors.
What is it
A CRM Platform
Target Segment
Mid to large sized companies
Market Category
CRM Platforms
Competitive Alternatives
Siebel, Microsoft (and other contact
managers), various segment-specific
CRM platforms
Key Benefit
Our CRM would allow you to keep
customer information consistent
across various back-end systems for a
more consistent experience for
customers
Primary Differentiation
Integration with back-end systems
where customer data is also used
Cheaper
Product Name: Janna Systems
Weak Positioning Example 2
RocketWatcher.com
Symptoms: Too many competitors, weak
differentiation, complicated benefits.
What is it
CRM for Investment banks
Target Segment
Large Investment banks
Market Category
CRM platforms
Competitive Alternatives
Siebel Systems
Key Benefit
We allow investment bankers to track
many to many relationships providing
them to deeply mine their contacts to
close new business
Primary Differentiation
The Janna Hierarchy is the only CRM
system that allows you to model
many-many relationships
Product Name: Janna Systems
Stronger Positioning Example 2
RocketWatcher.com
Advantages: Limited competition, Clear
differentiation, Strong revenue-oriented value
April Dunford RocketWatcher.com
@aprildunford Slideshare.net/aprildunford
Questions?

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Positioning for Advantage

  • 2. I’ve Run Marketing For a Bunch of Startups 6: Startups 4: Exits 3: Big Co’s (because, exits) $2B: Exit value 10: Launches 0 - $2M: Budgets
  • 3. The first problem I had to solve was always the same
  • 5. Life would be easier if you’d just started on the inside in the first place Weak positioning is like Racing in the outside lane
  • 6. A Brief History of Positioning Coined by Ries &Trout in the late 70’s The Product Era: Focus on Product Features & Benefits The Image Era: Me-too Products could be sold with great brand image The Positioning Era: In an Over- communicated world, you have to create a position in a prospect’s mind that takes into consideration both your strengths and weakness but also those of the competitive alternatives
  • 7. Positioning: A Definition Positioning describes how you are uniquely qualified to be a leader at something that an identified market segment cares a lot about
  • 8. What Positioning Is NOT A tag line Messaging Brand A Vision Statement Value Proposition (although these flow from positioning)
  • 9. Crap I learned in marketing books: The Classic Positioning Statement For <Target Market> who <Statement of Need>, the <Product Name> is a <Product Category> that <key benefit> unlike <competitive alternatives> our product <primary differentiation>
  • 10. Hey let’s take this super important thing and turn it into the most awkward phrase in the English language!!
  • 11. Amazon.com circa 2001 “For world wide web users who enjoy books, Amazon.com is a retail bookseller that provides instant access to over 1.1 million books. Unlike traditional booksellers, amazon.com provides a combination of extraordinary convenience, low prices and comprehensive selection.”
  • 12. Yeah, we can do better than this.
  • 13. What is it As short as possible statement that describes what you are. Target Segment The specific target market you are targeting in the short term Market Category The market that you compete in Competitive Alternatives If your customers don’t use you, what do they use Key Benefit The biggest benefit that your target market derives from your offering Primary Differentiation The one thing that sets you apart the most from the competitive alternatives Product Name: Startup Positioning Template RocketWatcher.com Date:
  • 14. Don’t Worry, there are still loads of ways to mess this up
  • 15. Weak Positioning: Symptoms & Solutions Symptom Potential Solution What you are makes no sense Test it on more prospects. Simplify the language, test it again Your target segment is way too broad Focus on who would be the easiest prospects to close in the next year. What it is about them that makes them easiest to sell to? Your key benefit is weak What is the one thing that would motivate your prospects to buy? Your key benefit is just an opinion Do you have Proof? What proof could you have? Your unique differentiator is weak (or not that unique) What is the one thing that makes you different (hint: not price). Is it obvious to prospects? How would they describe it?
  • 16. What is it Tulip Retail is an Omnichannel Platform that allows retailers to deliver consistent experiences across online, physical and mobile stores Target Segment mid to large retailers that want to deliver Omnichannel solutions such as order online pickup in store, reserve online and others. Market Category Omnichannel platforms Competitive Alternatives Hybris/SAP, Oracle, or a set of solutions that included warehouse management, order management, POS and others. Key Benefit The ability to quickly and easily deliver new retail experiences to customers Primary Differentiation A “modern” platform designed from the ground up to support digital and mobile Product Name: Tulip Retail Weak Positioning Example RocketWatcher.com Symptoms: Prospects didn’t get it, Competitors were large and strong, differentiation was weak
  • 17. What is it A mobile platform for retail sales associates Target Segment Large retailers with more than 100 physical stores Market Category In-store retail platform for associates Competitive Alternatives Point solutions for payments or clientelling Key Benefit Put information in the hands of associates that they need to deliver better customer service and sell more Primary Differentiation A platform that can support everything an associate does including payment, product info lookup, customer info lookup, etc. Product Name: Tulip Retail Stronger Positioning RocketWatcher.com Advantages: Clear, Differentiated Value, weak competitors.
  • 18. What is it A CRM Platform Target Segment Mid to large sized companies Market Category CRM Platforms Competitive Alternatives Siebel, Microsoft (and other contact managers), various segment-specific CRM platforms Key Benefit Our CRM would allow you to keep customer information consistent across various back-end systems for a more consistent experience for customers Primary Differentiation Integration with back-end systems where customer data is also used Cheaper Product Name: Janna Systems Weak Positioning Example 2 RocketWatcher.com Symptoms: Too many competitors, weak differentiation, complicated benefits.
  • 19. What is it CRM for Investment banks Target Segment Large Investment banks Market Category CRM platforms Competitive Alternatives Siebel Systems Key Benefit We allow investment bankers to track many to many relationships providing them to deeply mine their contacts to close new business Primary Differentiation The Janna Hierarchy is the only CRM system that allows you to model many-many relationships Product Name: Janna Systems Stronger Positioning Example 2 RocketWatcher.com Advantages: Limited competition, Clear differentiation, Strong revenue-oriented value
  • 20. April Dunford RocketWatcher.com @aprildunford Slideshare.net/aprildunford Questions?