5. Our Innovation DACX Ameyo development platform : An innovative approach to enable rapid application development that reduces the development time and deployment cost up to 80% via Model Driven Architecture (MDA) DACX Ameyo execution framework : Based on SOA and Distributed architecture, execution framework is linearly scalable and takes care of the specific needs of communication applications - real time processing carrier grade aspects (high availability and central management), easy integration with third-party tools All IP-based software : The IP-based system is created from ground-up using propriety algorithms and open standards like SIP (Session Initiation Protocol) and Web-Services Multi-packaged offering : Common code stream, but different functionalities and capabilities with privilege management ensures that the technology provided is built around the business process Multi-tenancy : Ideal for SaaS-based deployment with multiple departments (Single-site or Multi-site) Code Generation with MDA and “Nodeflow” approach: No “Shrink-wrap” approach; Auto-generation of code (such as UI and Web-Services API)
16. Solution Overview Customers call on one number to speak to their advisor Ameyo determines the priority/rating of customer, and routes the call to advisor on specific extension, depending on customer & advisor profile
17. Solution Overview If the agent is on a call with HNI, call is either put in a queue, sent to 2 nd extension, or transferred to another advisor by the primary advisor
18. Advisor Interface Multiple simultaneous interactions with segmented customers Missed call alert with multiple customers touchpoints. Single click callback on number last called from Self monitoring, customer list management; Live queue view based on filters. NOT YOUR AVG CC CAPABILITY Options to choose specific customers (or a set) and perform an operation (like broadcasting) Specific CRM for the advisory process (can be customized or integrated)
