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Impress with e mail communication

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Impress with E-mail Communication Superior Industries University
What do you like about e-mail? What don’t you like about e-mail?
Corey’s Likes and Dislikes What I like… What I don’t like… Another communication tool Spam Organization Poor grammar and format Send messages day or night Long e-mails E-mail archives Misconceptions Checking e-mail in church
Microsoft Outlook ,[object Object],[object Object],[object Object],[object Object]
[object Object],Materials Manager Establish benchmark measurements Supplier performance measurements Employee coaching/training Streamline work flow/organization Participate in budget sessions Research inventory discrepancies Inventory discrepancies
Sending E-mails ,[object Object],[object Object],[object Object],[object Object]
CC and BCC ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
Subject Lines are Headlines ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Subject Lines ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Consider One Point per E-mail ,[object Object],[object Object],[object Object]
Keep it Short ,[object Object],[object Object]
40% 30% 20% 10% 0% -10% -20% -30% -40% -50% -60% 12-17 25-34 45-54 55-64 64+
[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Call to Action ,[object Object],[object Object],[object Object]
Attachments ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Delay Send ,[object Object],[object Object]
Jing ,[object Object],[object Object],[object Object]
Grammatical Errors ,[object Object],[object Object],[object Object],[object Object]
E-mail Grammar ,[object Object],[object Object],[object Object]
No Capitalization or Punctuation ,[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
[object Object],[object Object]
Proofing ,[object Object],[object Object],[object Object]
Receiving E-mails ,[object Object],[object Object],[object Object],[object Object],[object Object]
Be a Good Correspondent ,[object Object],[object Object],[object Object]
Bridging E-mail ,[object Object],[object Object],[object Object]
Bridging E-mail ,[object Object],[object Object],[object Object],[object Object],[object Object]
What happens when you don ’t reply? ,[object Object],[object Object],[object Object],[object Object],[object Object]
Don’t Thank a Thank You ,[object Object],[object Object]
[object Object],[object Object],[object Object],You got it! Thanks Lamar! No problem.
Reply All ,[object Object],[object Object]
Process in Batches ,[object Object],[object Object],[object Object],[object Object]
E-mail Myth ,[object Object],[object Object],[object Object]
E-mail Reference System ,[object Object],[object Object]
Reference Information ,[object Object],[object Object],[object Object],[object Object]
Filter with Folder ,[object Object],[object Object],[object Object]
Action Information ,[object Object],[object Object]
Four D ’s of Decision-Making ,[object Object],[object Object],[object Object],[object Object]
Delete It ,[object Object],[object Object],[object Object],[object Object],[object Object]
Do It ,[object Object],[object Object],[object Object]
Delegate It ,[object Object],[object Object]
Defer It ,[object Object],[object Object],[object Object]
The Four D ’s of Decision-Making Delete or File Task or Calendar
Disconnect the Ding ,[object Object],[object Object],[object Object]
E-mail Communication ,[object Object],[object Object],[object Object]
From the Employee Handbook ,[object Object],[object Object],[object Object],[object Object]
Professional E-mail ,[object Object],[object Object],[object Object],[object Object],[object Object]
Changing the Subject Line
Accessing E-mail at Home
Checking Your Spam
Top Ten Takeaways ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Top Ten Takeaways ,[object Object],[object Object],[object Object]
Impress with E-mail Communication Superior Industries University

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Impress with e mail communication

  • 1. Impress with E-mail Communication Superior Industries University
  • 2. What do you like about e-mail? What don’t you like about e-mail?
  • 3. Corey’s Likes and Dislikes What I like… What I don’t like… Another communication tool Spam Organization Poor grammar and format Send messages day or night Long e-mails E-mail archives Misconceptions Checking e-mail in church
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  • 13. 40% 30% 20% 10% 0% -10% -20% -30% -40% -50% -60% 12-17 25-34 45-54 55-64 64+
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  • 57. Impress with E-mail Communication Superior Industries University

Notes de l'éditeur

  1. E-mail archives: Not to say I told you so – but as a reference tool. Misconceptions: E-mail is instant communication
  2. Scrolling through a bunch of names to get to the message One time, we had a competitor send a message to all of his potential customers
  3. You ’re thinking about the subject, the person you are e-mailing is NOT…so make sure your subject has some context! Think in 6 words or less could I convey my whole e-mail message? A well worded subject line helps users retrieve the message later
  4. At the end, I like to review my e-mail and delete unecessary words
  5. 12-17: -59% 25-34: -18% 45-54: -12% 55-64: +22% 65+: +28% Facebook and Twitter (because of their limiting characteristics) have depopularized e-mail…simply because messages are just too long. This isn ’t to say that e-mail is dead, it says know your audience.
  6. - You may be looking at a message on a wider screen, but you have to remember smaller screens and cell phones.
  7. Break message into sections Use bullet points instead of long, wordy sentences Close with action item
  8. - More often than not – no matter how hard you try – all of your questions usually aren’t answered.
  9. TransferBigFiles Get notified when recipient downloads Multiple recipients per e-mail
  10. - Do you really need to send an attachment?
  11. - This makes e-mails hard to read…hard to uncover action item…
  12. - Save other replies until your specified time
  13. Changing the Subject Line
  14. Accessing E-mail from Home