Company Contact Center Industry Call Center Service SkyDirect Premium Challenges and Objectives • Lowest possible contention • Absolute reliability • Internet and email connectivity Why SkyVision? • Quality bandwidth at low cost • Reliable, 24/7 NOC • Local Support Contact Center With a secure data management center and E1 connectivity, including dedicated bandwidth for internet support to all major telecom operators, the Contact Center was tasked with providing an Emergency services call center seating 100 staff. It was essential to find an economical turnkey solution that would give them the bandwidth they needed to connect calls, on demand, to any emergency service required. In addition, they needed a network that would enable email and internet browsing, as well as network monitoring and remote maintenance of internal systems. Reliable and Cost-effective It goes without saying that bandwidth reliability was the Contact Center’s number one priority, but finding a cost-effective solution that also offered the best possible support was no less a concern. Previous experience over the years with SkyVision’s professional local presence and 24/7 multilingual technical support meant that the Contact Center was confident of SkyVision’s devoted customer service. Rapid Activation SkyVision’s SkyDirect Premium service answered all the Contact Center requirements. With SkyDirect Premium’s 1:4 contention ratio, the Contact Center got the high quality, competitively priced bandwidth they needed rather than paying for a costly dedicated link that would be idle much of the time. Along with the IP connectivity required for the contact center, they purchased a convenient hardware and installation package that simplified the process..For more information about SkyVision and its products visit: www.skyvision.net

1. Call Center Solution
SkyVision’s SkyDirect Premium service provides Emergency Service, contact center with the
high quality bandwidth they need at an affordable price.
Company Contact Center Challenges and Objectives Why SkyVision?
CUSTOMER SUCCESS STORY
Industry Call Center • Lowest possible contention • Quality bandwidth at low
• Absolute reliability cost
Service SkyDirect Premium • Reliable, 24/7 NOC
• Internet and email
connectivity • Local Support
Contact Center
With a secure data management center and E1 be idle much of the time. Along with the IP
connectivity, including dedicated bandwidth for internet connectivity required for the contact center, they
support to all major telecom operators, the Contact purchased a convenient hardware and installation
Center was tasked with providing an Emergency services package that simplified the process..
call center seating 100 staff.
“ VSAT Internet solutions are thought to
It was essential to find an economical turnkey
solution that would give them the bandwidth be slow and worrisome, but SkyVision’s
they needed to connect calls, on demand, to any solution is the opposite. It is reliable,
emergency service required. In addition, they
needed a network that would enable email and
consistent and easy to use.
- Contact Center Head of Techology ”
internet browsing, as well as network monitoring
and remote maintenance of internal systems.
For more information about SkyVision and its
Reliable and Cost-effective products visit: www.skyvision.net
It goes without saying that bandwidth reliability
was the Contact Center’s number one priority, but
finding a cost-effective solution that also offered the
best possible support was no less a concern. Previous
experience over the years with SkyVision’s professional
local presence and 24/7 multilingual technical support
meant that the Contact Center was confident of
SkyVision’s devoted customer service.
Rapid Activation
SkyVision’s SkyDirect Premium service answered all the
Contact Center requirements. With SkyDirect Premium’s
1:4 contention ratio, the Contact Center got the high
quality, competitively priced bandwidth they needed
rather than paying for a costly dedicated link that would