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PERSONAL TRAINING
The future of…
…why, what and how?
?
WE DO
WHAT
WE DO
WHY
?
A bat and a ball cost 110€ in total.
The bat costs 100€ more than the ball.
How much does the ball cost?
4
95%
”60 000”
"Civilization advances by extending
the number of important operations
which we can perform
without thinking about them.”

- Alfred North Whitehead
6
WEAPONS OF INFLUENCE
PRICE
SCARCITY
PEER
PRESSURE
7
AUTHORITY
8
SHOW 
UP TO 
GIVE!
RECIPROCATION
9
JUST
GET THEM
TO START!
COMMITMENTANDCONSISTENSY
10
JUST
GET THEM
TO START!
OR THEN,
YOU COULD
INSPIRE!
1. We need the service/product
2. We want the service/product
3. We use the service/product
to project our values to others

WHY WE BUY?
”People don’t buy goods.
They buy relations, stories and magic”

- Seth Gogin
WHY: We make great computers.
HOW: They are beautiful
designed, simple to use and
user-friendly.
WHAT: Want to buy one?
WHY: Everything we do, we
believe in challenging the status
quo. We believe in thinking
differently.
WHAT: The way we challenge the
status quo is by making our
products beautifully designed,
simple to use and user-friendly.
HOW: And we happen to make
great computers. Want to buy
one?
HOW?
WHAT?
WHY?
WHY?

“What is so important,
that I’m ready to risk
humiliation and failure
to achieve that?”
?
WHAT ARE THE
MEGA-
TRENDS
18
DIGITALIZATION
"We live now,
not in a world
of computers – but
in a digital world"



- Sir Ken Robinson
YES 
AND 
NO!
THE WEARABLES ARE
THE FUTURE?
”People would
rather be poked with
needles and have
their blood drawn,
than use the
wearables… ”
HUMAN EFFECT
Basic Behaviour Change
60 minute standard
induction + 60 minute
support
60 minute
standard
induction
©	
  Dr.	
  Paul	
  Bedford,	
  used	
  with	
  permission	
  
HUMAN EFFECT
©	
  Dr.	
  Paul	
  Bedford,	
  used	
  with	
  permission	
  
No.1 Behaviour = Visits
1 !
Interaction!
2-3 !
Interactions!
4+ !
Interactions!
20%$$
more%likely%to%visit%
50%$$
more%likely%to%visit%
80%$$
more%likely%to%visit%
! The$probability$of$making$a$visit$next$month$if$fitness$staff$talk$to$
you$during$a$visit$this$month.$
Use
technology
ONLY when
the ROI is
good
H&F MARKET
EVOLUTION
BODY BUILDING AGE 1970 - 1980
2 - 3 %
FITNESS AGE 1980 - 2010
12 - 15 %
WELNESS AGE 2010 - ?
30 % +
LIFESTYLE AGE ?
50 %
MARKETS
TIME
The biggest
potential is NOT
with the current
clientele!
25
THE OBESITY EPIDEMIC
GO 
HARD,
OR GO
HOME!
NO
PAIN,
NO
GAIN!
DO
YOU
EVEN
LIFT!
26
NETWORK ECONOMY
The
time of 
“a permanent
and stable
job” is likely
gone
GET.
BETTER.
EVERY.
DAY.
27
DISRUPTION
BE.
BORN.
AGAIN.
and again
and again
and again

“The 
gravity of 
past success”

- Garry Kasparov
28
?
THE
SOLUTION
WHAT IS
30
What could 
we learn from
the restaurant 
industry?
125
1.
2.
3.
4.
5.
1.
2.
3.
4.
5.
1.
2.
3.
4.
5.
A CONCEPT IS SIMPLY:
•  A set of modules you have documented
and which can be repeated again and
again with ease and good cost efficiency
•  Remember commitment and
consistency?
•  It’s probably much easier to sell modules
that build up to, then the whole package
at once.
YOU KNOW A GOOD
CONCEPT WHEN:
•  You can repeat it again and again
•  It looks solid on the outside but it’s
flexible on the inside
•  It stays the same even if people change
•  You like delivering the concept
•  It appears as totally apparent, as a natural
way of things
•  It often has that “something special” look
and feel
1.	
  PROBLEM	
  
	
  
3	
  main	
  issues	
  
you	
  are	
  going	
  to	
  
solve	
  
2.	
  SOLUTION	
  
	
  
3	
  main	
  features	
  
(which	
  relate	
  to	
  
your	
  3	
  main	
  
issues)	
  	
  
3.	
  UNIQUE	
  
VALUE	
  
PROPOSITION	
  
	
  
	
  
Simple	
  and	
  
clear	
  message,	
  
why	
  are	
  you	
  
different,	
  why	
  
to	
  by	
  from	
  you?	
  
7.	
  UNFAIR	
  
ADVANTAGE	
  
	
  
Cant’	
  be	
  easily	
  
copied	
  
1.	
  CUSTOMER	
  
SEGMENT	
  
	
  
Customer	
  
segment	
  or	
  
segments	
  
6.	
  
PERFOMANCE	
  
TRACKING	
  
	
  
What	
  acFviFes	
  
will	
  you	
  be	
  
monitoring	
  
4.	
  SALES	
  
CHANNELS	
  
	
  
How	
  do	
  you	
  
reach	
  your	
  
potenFal	
  
customers	
  
5.	
  COSTS	
  
	
  
Calculate	
  an	
  esFmaFon	
  of	
  your	
  operaFonal	
  
costs	
  and	
  the	
  Fme	
  you	
  need	
  for	
  running	
  
your	
  business.	
  
	
  
	
  
5.	
  INCOME	
  
	
  
What	
  are	
  	
  you	
  going	
  to	
  charge,	
  what	
  is	
  your	
  
CLV,	
  how	
  many	
  private	
  customers	
  vs.	
  small	
  
group	
  training.	
  Make	
  sure	
  it	
  add	
  up	
  to	
  costs	
  
and	
  enough	
  for	
  your	
  salary!	
  
?
MAIN
CHALLENGES
WHAT ARE THE
36
CRM
Time
Trends
?
THE
SOLUTION
WHAT IS
Use
technology
ONLY when
the ROI is
good
Online
profiler,
”interview”
if you
like
HEALTH
WEIGHT LOSS
WELLNESS
SHAPE
CHALLENGE
Use
technology
ONLY when
the ROI is
good
Use
technology
ONLY when
the ROI is
good
Online
marketing
assistant
24/7/365
PT 90
WORK-
SHOP

39€/p.p.
QUICK
& GO

39€/30min
THE “SAMPLES”
PT 90
PT 180 
PT 360
279€/mo.
159€/mo.
89€/mo.
PT 90
SMALL GROUP
SMALL
GROUP
TRAINING

79€/p.p./mo.
TEAM
TRAINING

99€/p.p./mo.
45
PERSONAL TRAINING
SMALL GROUPS
EXPRESSSERVICES
THE SERVICE OFFERING
PT 90
161,23h
50/50
35€/h
2822€

THE MONEY?
161,23h
30/70
10/45/45
8213€
4828€
PT 90
SELF LEARNING ORG.
GYM INTRO
WEIGHT LOSS
POSTURE
CROSS TRAINING
TRIATHLON etc.
Check out the website:
http://www.revo.fi/
(Available only in Finnish language at
this point)



FIND OUT MORE ON
REVOLUTION:
Read the book: 
‘Influence: Science and Practice’
by Robert B. Cialdini

This is a fundamental classic
which all customer service
professionals should master
http://amzn.to/1Limdkc

FIND OUT MORE ON
INFLUENCE:
EuropeActive is the unique voice of health and
fitness industry in Europe, check out the
website at: http://www.europeactive.eu/

EREPS is an excellent way for a health and
fitness professional to gain recognition in the
eyes of potential clientele.
Check out more at:
http://www.europeactive.eu/why-ereps
FIND OUT MORE ON
EUROPEACTIVE:
Watch this video by Simon Sinek.
(It’s got close to 25 million views):
http://bit.ly/1Xd1O5n

Read the book:
‘Start With Why’ by Simon Sinek:
http://amzn.to/1ZOa5iq


FIND OUT MORE ON
START WITH WHY :
First check out the website:
http://leanstack.com/lean-canvas/

Then google lean canvas
and get going!



FIND OUT MORE ON
LEAN CANVAS:
THANK YOU!

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The Future of Personal Training