Software Quality Management Anna University Syllabus B.E. IV CSE About Quality Management System

1. Software Quality Management
Unit – IV
Roy Antony Arnold G
Roy Antony Arnold G
Asst. Prof. / CSE

2. • ISO Defines Quality Management System as:
– The organizational structure,
responsibilities, procedures, processes and
responsibilities, procedures, processes and
resources for implementing quality
management.
management
(ISO 8042 –
(ISO 8042 – 1986)
• An essential part of any QMS is a
.
• A comprehensive QMS should include quality
assurance and quality improvement functions.
assurance and quality improvement functions

3. • The ISO definition of a QMS lists five
components:

4. • Organizational Structure must seek to assign responsibility
for quality.
f li
• Each employee is responsible for quality.
– Also it is a two‐way communication
– Quality work of an employee should be encouraged.
• The following are the some of the procedures required by a
QMS: Design Control, Process Control, Corrective Action,
Protection of Quality, Training, etc.
Protection of Quality Training etc
• It is necessary to measure the processes to analyse the
current performance.
current performance
• The resources (tools) are essential part of QMS to maintain
the quality.
the quality.

5. • Quality and customer focus go hand in
hand – you can’t have one without the
other.
• The problems of software are not unique.
• User requirements are often highlighted as
the worst problem area.
• M t of ti
Most f time th customer unable t t ll
the t bl to tell
what he really need.
• In the other side, the analyst doesn’t
understand what the customer really need.
y

7. • It is suggested that there are four principal
aspects to a QMS for S/W development:
t t QMS f S/W d l t
1. Development Procedures : This includes the use of
design and development methodologies and tools tools,
testing and associated staff training.
2. Quality Control : This includes many activities for
the monitoring of quality during development, e.g.
Planning, progress meetings, change control etc.
3.
3 Quality Improvement : This includes all activities
aimed at establishing a human quality culture
amongst the staff (Quality Culture).
4. Quality Assurance : Where a quality system is in
place, QA becomes the monitoring of the system
itself to ensure that it is being carried out correctly.

8. Activity Intended role in establishing a
quality culture
Quality Training Provide all levels of organization
with appropriate knowledge with
respect to quality.
respect to quality
Quality Circles To provide a forum to discuss
problems.
problems
Quality Improvement To bring together specific expertise
Teams to tackle particular problems.
to tackle particular problems.