This document discusses the differences between being a customer and a client in real estate transactions. As a client, you sign a Buyer Representation Agreement that creates a fiduciary relationship with your buyer's representative. This means your representative must act in your best interests, keep your information confidential, provide professional advice, and negotiate on your behalf. As a customer without this agreement, your representative maintains loyalty to the seller and can disclose information that could hurt your negotiating position. The document emphasizes that your level of service depends on whether you have a fiduciary relationship as a client or not.