1. Knowledge Management :
Tools and Technology
By
Sirapat Chiewchanwattana

2. KM: Tool and Technology
 A driver of successful KM
implementation

3. KM: Tool and Technology
 Information and Communication Technology
(ICT)
 Unified Communication Technology (UCT)
 Wimax Technology
 Data Warehouse and Data Mining, Business
Intelligence
 OLAP
 Search Engines
 Intelligence Agents
 Knowledge Portal, Knowledge Products
 Groupware Technology for Knowledge
Transfer

4. Information and Communication
Technology (ICT)
 ICT is defined as a set of technologies
and tools used to
◦ Communicate
◦ Create
◦ Disseminate
◦ Store
◦ Manage information and knowledge

5. Information and Communication
Technology (ICT)
 These technologies included
◦ Computers
◦ Networks
◦ Internet
◦ Web radio and television
◦ Mobile devices
◦ Camera
◦ Digital technolgies etc.

6. Potential Capabilities of ICT
 Delivery anywhere
 Presentation of any form
 Demonstration in multi media
 Interactive , collaborative through
networks for knowledge exchange and
sharing
 Manipulation and creation of new
informations of knowledge in any format
 Communiaction of knowledge in any
format

7. Unified Communication
Technology (UCT)
 Unified commucation (UC) systems
bring together voice , data, and mobile
applications in businesss to improve
business competitiveness and
profitability.

8. Unified Communication


9. UC vision


10. UC Example
 UC
OCS2007

11. IP PBX & UC
 IP PBX Unified
Communication
 Unified Communication: UC)
Video) Voice) Data)
Voice over Internet Protocol (VoIP)
application UC
Public Switch
Telephone Network (PSTN)

12. IP PBX & UC ( )

Public Branch Exchange: PBX)
PBX
operator) VoIP
VoIP
Internet Protocol Network:
IP Network)

13. WiMAX Technology
 WiMAX : Worldwide Interoperability
for microwave access, is a
telecommunications technology
that provides wireless transmission
of data using a variaty of transmission
modes, from point-to-point links to
portable internet access.

14. WiMAX
 WiMAX)
 WiMAX)
3G 10

16. Example 4G + WiMAX
 G WiMAX
PROMOTION (
Planet Computer
G
WiMAX
-
G

17. Data Warehouse and Data
Mining, Business Intelligence

18. Data Warehouse
data warehouse)
schema
schema

19. 

20.  Data Warehouse)
 Data Base)
data
marts)

21.  2
◦ OLAP
◦ Data Mining

22. OLAP
 Online Analytical Processing
(OLAP) query)

23. OLAP
 OLAP
OLAP)
 Relational DataBase)
RDBMS
data warehouse RDBMS
star schema
normalized & denormalized
 2. multidimentional database)
array

24. Data Mining

25. Business Intelligence

26. Search Engines

27. Intelligence Agents

28. Knowledge Portal, Knowledge
Products

29. Groupware Technology for
Knowledge Transfer