Arturo Martinez

Mexico City Area, Mexico Mexico

Senior Technical Support Engineer

Telecom / Mobile

Highly Capable Engineer with more than 7 years of experience in the telecommunications industry, with a strong background in mobile (cellular) telephony, Intelligent Networks (IN), Signalling (SS7 & Sigtran), VAS platforms, and OSS/BSS, vast experience providing hands on support on Unix and Linux systems, SQL databases, as well as 1st tier and 2nd tier (2nd level) technical support, troubleshooting and documenting cases on a knowledge base, following escalation procedures. Experience as Service Desk Supervisor/Team Leader, acting as a second level of technical support , to serve as a point of escalation, to generate statistical reports about team performance based on previously agreed se...