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Social Network Marketing Or…  You “are” smarter than a third grader.
Social Network Marketing Sales – Give a man a fish
Social Network Marketing Marketing – Teach a man to fish
Social Network Marketing Social Media Marketing – Give a man a bass boat, 12 rods and reels, a case a beer and free weekend.
Twitter, Poke, Nudge, Huh?
Social Networking Defined.
Social Networks Any Online Community
Social Networks Nothing new
Social Networks Just a different speed, level of complexity
What is a Social Network? An online meeting place for consumers and influencers  to create,  share and  interact with  content.
What is a Social Network? CGM – Consumer Generated Media SMM – Social Media Marketing WOM – Word of Mouth Viral Marketing Buzz Marketing
Why Social Networks Matter 47% of all respondents said they would go to a social networking site to download coupons or search for gift ideas if those services were available; 45% said they would visit a social networking site to find out about upcoming sales in stores or discounts on products; 22% said they would read or write a product review on a blog.  --BrandWeek
Why Social Networks Matter CGM - Consumer Generated Media
Social Networks
Social Networks Why participate?
Social Networks "Five of the top 10 sites are social media. You need to go where the people are.“ - Rob Key, CEO of Converseon, a social media marketing agency, SES San Jose 2008
Social Networks You can’t afford not to.
Social Networks
Why Social Networks Matter The most visited sites on the Internet: #3 MySpace #4 YouTube	 #5 Facebook #7 Wikipedia #11 Blogger.com #12 Craigs List #15 Photobucket #20 Flickr Alexa, May 2008
Social Networks It’s (relatively) cheap.
Social Networks It’s great for building loyalty and connection to consumers.
Social Networks Why bypass SN? -the pitfalls
Social Networks There are too many choices.
Social Networks You’re a needle in a haystack.
Social Networks You have a substantial problem with long-term commitment.
Social Networks You’re a real square daddy-O.
Social Networks How to get started?
Social Networks Do’s and Don’ts
Social Networks Don't jump in with both feet and begin posting content.  Don't have a "self promotion" agenda. Don't submit press releases.  Don't "check your brain at the door" before submitting content.
Social Networks Don't be greedy with your votes and comments.  Don't submit items and run (drive-by submission).  Don't just vote on items submitted by your mutual friends.  Don't share or send shouts for every item you submit.
Social Networks Do submit original or very interesting content. Do be friendly and cordial with other members. Remember - it is a "social" site. Do participate (a lot).  Do be positive.
Social Networks Do add friends to your profile.  Do vote and comment more than you submit.  Do explore the whole site. Do try to be open-minded of other's criticism when they comment on your items.
Facebook Microsoft paid $240 million for a 1.6% stake in facebook Facebook is the 5th most popular site on the Internet 70 million active users 40 billion page views per month
Facebook Facebook applications are hot VC property Facebook current valuation?  Current revenue?
Facebook
Facebook
Facebook
How can I use facebook? To listen! Your competitors, vendors, customers and prospects are talking about you, right now. To build a presence To enhance search engine ranking To communicate (but not to sell!) Start connecting with friends, classmates, neighbors, clients, relatives…
Twitter What are you doing right now? Web, IM, Phone  Real time interaction in one sentence
Twitter
Twitter One million users Traffic increased 800% in one year! Twitter accounts have monetary value
Twitter
Twitter
How can I use Twitter? To listen! Consumers and the media are talking about you in real time, openly and honestly To learn about the competition To communicate (but not to sell) Build your profile and start connecting
Second Life
Second Life ,[object Object]
With over 13 million registered users, on an average, $1 million is spent each day buying food, clothes, shelter and other virtual products
38,000 members online at any one moment,[object Object]
Second Life Coke sells Coke in Second Life HR Block does taxes The National Council offer mental health awareness CNN has a SL new bureau A real court case over a virtual crime
Second Life The FBI gambling investigation IBM’s company meetings The Jesuit Order is encouraging priests and followers to join Second Life And thousands of small businesses are active!
How can I use Second Life	 It is okay to sell here! Build your business, market your business Become a media darling
YouTube Total videos uploaded as of March 17th 2008: 78.3 Million Videos uploaded per day: over 150,000 64 million monthly unique visitors Nearly perfect representation of Internet users
YouTube Tens of thousands of views!
YouTube
YouTube for small business
How you can use YouTube Buy a Flip camera Or use PPT to create online demos Set up a YouTube Channel Start connecting with partners, prospects, clients, coworkers and friends
Customer Rating Systems Definition: Enablement of users to rate and review things at will Fast Facts: About 8 in 10 US shoppers trust brands which offer customer ratings/reviews more than those that do not 62% of US online shoppers read product reviews written by other customers when researching products 99% of respondents believe that the (rating) information they get is very or somewhat credible   57 Source:  Deloitte Consumer Product Group
Blogs Definition(s): Blog -  Web-based community sites usually written in the first-person, conversational manner (blog = web log);  Post - Written material available on a blog Blog Carnival – Sites that put together a lot of information on a particular  topic; hosted by a revolving case of volunteer editors, contain links to contributions submitted Link Blogs – Also known as a social news site – principally links to and comments upon content from other sites  Video Blogs – Blogs based on video medium; more useful for some topics Fast Facts: 12 million adults or 8% of Internet users, blog 57 million adults or 39% of Internet users, read blogs Technorati estimates the blogosphere doubles in size every 6 months 58 Source:  Technorati
Podcasts Definition:  Audio files, which can be subscribed to or downloaded from a website  Fast Facts: 32% of respondents said their usage of podcasts has increased or significantly increased in the last 6 mos 41% said they had listened to podcasts on more than one occasion 13% said they frequently downloaded podcasts 34% said they were unfamiliar with podasts 69% said they listened at their computer Only 14% preferred short (< 5 mins); 32% said they were ok with no limit if interesting 55% said they would be more likely to consume information as a podcast vs. whitepaper 59 Source:  KnowledgeStorm
Video Casting/Online Video Definition: Video files that can be subscribed to or downloaded from a website, banner ad etc. Fast Facts: 63% of respondents access video at least weekly 78.1% said video makes online content more compelling 57% said video content had influenced a B-to-B technology buying decision Spending on online video will triple in the next 3 yrs, growing from $775 million to $2.9 billion by 2010 60 Source:  KnowledgeStorm, B-to-B Magazine
Wikis Definition: Reference website anyone cant contribute to; enables group authorship – iterative – people undo and redo each others work  Fast Facts: 86% of respondents said they were very or somewhat familiar with wikis 63% said they visited wikis primarily for technology and business information Only 6% said they regularly contributed content 57% said they never had 61 Source:  KnowledgeStorm
Viral Video Definition Videos created with the sole purpose of going viral Fast Facts Success is generally defined as 15K to 20K views; highly successful videos garner 25K to 35K views You need 50K views to get a video into the “most viewed” list Each video has a shelf life of 48 hours before it is moved from the “daily most viewed” list to the “weekly most viewed list” Tier 1 relative sites: Youtube, Google Video, vids.myspace.com, Yahoo Video, MSN Video, AOL Video 62 Source:  Siesmicom
Social Networking Definition: Leveraging existing Social Networking Sites (SNSs) to build relationships that lead to marketing value Fast Facts: 60% of adult respondents currently interact with companies on a social media web site 93% believe a company should have a presence in social media Social Networking advertising 2008 revenues broke $1.5 billion 30 million US Millennials will subscribe to mobile social networking services by 2012 63 Source: Cone Business in Social Media study,  In-Stat
Marketing Benefits/Uses Influence the public conversation Make it easy for journalists to find you Deliver unedited messages in your own voice Manage crisis situations Enhance brand visibility and credibility Appear higher in search rankings Establish expertise in industry subject area Give company a human voice Achieve customer intimacy Develop deeper relationships Fuel marketing effort Bring new products to market Generate buzz Develop new, creative campaigns 64
Effectiveness of New Media Platforms 65 Source:  Guideline
Social Networks
Social Networks
Social Networks
Social Networks
Social Networks
Social Networks The Ones: YouTube MySpace Facebook Twitter
Social Networks Others: LinkedIn Orkut
Social Networks Ask your kids.
Social Networks

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An online meeting place for consumers and influencers

  • 1. Social Network Marketing Or… You “are” smarter than a third grader.
  • 2. Social Network Marketing Sales – Give a man a fish
  • 3. Social Network Marketing Marketing – Teach a man to fish
  • 4. Social Network Marketing Social Media Marketing – Give a man a bass boat, 12 rods and reels, a case a beer and free weekend.
  • 7. Social Networks Any Online Community
  • 9.
  • 10. Social Networks Just a different speed, level of complexity
  • 11. What is a Social Network? An online meeting place for consumers and influencers to create, share and interact with content.
  • 12. What is a Social Network? CGM – Consumer Generated Media SMM – Social Media Marketing WOM – Word of Mouth Viral Marketing Buzz Marketing
  • 13. Why Social Networks Matter 47% of all respondents said they would go to a social networking site to download coupons or search for gift ideas if those services were available; 45% said they would visit a social networking site to find out about upcoming sales in stores or discounts on products; 22% said they would read or write a product review on a blog. --BrandWeek
  • 14. Why Social Networks Matter CGM - Consumer Generated Media
  • 16. Social Networks Why participate?
  • 17. Social Networks "Five of the top 10 sites are social media. You need to go where the people are.“ - Rob Key, CEO of Converseon, a social media marketing agency, SES San Jose 2008
  • 18. Social Networks You can’t afford not to.
  • 20. Why Social Networks Matter The most visited sites on the Internet: #3 MySpace #4 YouTube #5 Facebook #7 Wikipedia #11 Blogger.com #12 Craigs List #15 Photobucket #20 Flickr Alexa, May 2008
  • 21. Social Networks It’s (relatively) cheap.
  • 22. Social Networks It’s great for building loyalty and connection to consumers.
  • 23. Social Networks Why bypass SN? -the pitfalls
  • 24. Social Networks There are too many choices.
  • 25. Social Networks You’re a needle in a haystack.
  • 26. Social Networks You have a substantial problem with long-term commitment.
  • 27. Social Networks You’re a real square daddy-O.
  • 28. Social Networks How to get started?
  • 29. Social Networks Do’s and Don’ts
  • 30. Social Networks Don't jump in with both feet and begin posting content. Don't have a "self promotion" agenda. Don't submit press releases. Don't "check your brain at the door" before submitting content.
  • 31. Social Networks Don't be greedy with your votes and comments. Don't submit items and run (drive-by submission). Don't just vote on items submitted by your mutual friends. Don't share or send shouts for every item you submit.
  • 32. Social Networks Do submit original or very interesting content. Do be friendly and cordial with other members. Remember - it is a "social" site. Do participate (a lot). Do be positive.
  • 33. Social Networks Do add friends to your profile. Do vote and comment more than you submit. Do explore the whole site. Do try to be open-minded of other's criticism when they comment on your items.
  • 34. Facebook Microsoft paid $240 million for a 1.6% stake in facebook Facebook is the 5th most popular site on the Internet 70 million active users 40 billion page views per month
  • 35. Facebook Facebook applications are hot VC property Facebook current valuation? Current revenue?
  • 39. How can I use facebook? To listen! Your competitors, vendors, customers and prospects are talking about you, right now. To build a presence To enhance search engine ranking To communicate (but not to sell!) Start connecting with friends, classmates, neighbors, clients, relatives…
  • 40. Twitter What are you doing right now? Web, IM, Phone Real time interaction in one sentence
  • 42. Twitter One million users Traffic increased 800% in one year! Twitter accounts have monetary value
  • 45. How can I use Twitter? To listen! Consumers and the media are talking about you in real time, openly and honestly To learn about the competition To communicate (but not to sell) Build your profile and start connecting
  • 47.
  • 48. With over 13 million registered users, on an average, $1 million is spent each day buying food, clothes, shelter and other virtual products
  • 49.
  • 50. Second Life Coke sells Coke in Second Life HR Block does taxes The National Council offer mental health awareness CNN has a SL new bureau A real court case over a virtual crime
  • 51. Second Life The FBI gambling investigation IBM’s company meetings The Jesuit Order is encouraging priests and followers to join Second Life And thousands of small businesses are active!
  • 52. How can I use Second Life It is okay to sell here! Build your business, market your business Become a media darling
  • 53. YouTube Total videos uploaded as of March 17th 2008: 78.3 Million Videos uploaded per day: over 150,000 64 million monthly unique visitors Nearly perfect representation of Internet users
  • 54. YouTube Tens of thousands of views!
  • 56. YouTube for small business
  • 57. How you can use YouTube Buy a Flip camera Or use PPT to create online demos Set up a YouTube Channel Start connecting with partners, prospects, clients, coworkers and friends
  • 58. Customer Rating Systems Definition: Enablement of users to rate and review things at will Fast Facts: About 8 in 10 US shoppers trust brands which offer customer ratings/reviews more than those that do not 62% of US online shoppers read product reviews written by other customers when researching products 99% of respondents believe that the (rating) information they get is very or somewhat credible 57 Source: Deloitte Consumer Product Group
  • 59. Blogs Definition(s): Blog - Web-based community sites usually written in the first-person, conversational manner (blog = web log); Post - Written material available on a blog Blog Carnival – Sites that put together a lot of information on a particular topic; hosted by a revolving case of volunteer editors, contain links to contributions submitted Link Blogs – Also known as a social news site – principally links to and comments upon content from other sites Video Blogs – Blogs based on video medium; more useful for some topics Fast Facts: 12 million adults or 8% of Internet users, blog 57 million adults or 39% of Internet users, read blogs Technorati estimates the blogosphere doubles in size every 6 months 58 Source: Technorati
  • 60. Podcasts Definition: Audio files, which can be subscribed to or downloaded from a website Fast Facts: 32% of respondents said their usage of podcasts has increased or significantly increased in the last 6 mos 41% said they had listened to podcasts on more than one occasion 13% said they frequently downloaded podcasts 34% said they were unfamiliar with podasts 69% said they listened at their computer Only 14% preferred short (< 5 mins); 32% said they were ok with no limit if interesting 55% said they would be more likely to consume information as a podcast vs. whitepaper 59 Source: KnowledgeStorm
  • 61. Video Casting/Online Video Definition: Video files that can be subscribed to or downloaded from a website, banner ad etc. Fast Facts: 63% of respondents access video at least weekly 78.1% said video makes online content more compelling 57% said video content had influenced a B-to-B technology buying decision Spending on online video will triple in the next 3 yrs, growing from $775 million to $2.9 billion by 2010 60 Source: KnowledgeStorm, B-to-B Magazine
  • 62. Wikis Definition: Reference website anyone cant contribute to; enables group authorship – iterative – people undo and redo each others work Fast Facts: 86% of respondents said they were very or somewhat familiar with wikis 63% said they visited wikis primarily for technology and business information Only 6% said they regularly contributed content 57% said they never had 61 Source: KnowledgeStorm
  • 63. Viral Video Definition Videos created with the sole purpose of going viral Fast Facts Success is generally defined as 15K to 20K views; highly successful videos garner 25K to 35K views You need 50K views to get a video into the “most viewed” list Each video has a shelf life of 48 hours before it is moved from the “daily most viewed” list to the “weekly most viewed list” Tier 1 relative sites: Youtube, Google Video, vids.myspace.com, Yahoo Video, MSN Video, AOL Video 62 Source: Siesmicom
  • 64. Social Networking Definition: Leveraging existing Social Networking Sites (SNSs) to build relationships that lead to marketing value Fast Facts: 60% of adult respondents currently interact with companies on a social media web site 93% believe a company should have a presence in social media Social Networking advertising 2008 revenues broke $1.5 billion 30 million US Millennials will subscribe to mobile social networking services by 2012 63 Source: Cone Business in Social Media study, In-Stat
  • 65. Marketing Benefits/Uses Influence the public conversation Make it easy for journalists to find you Deliver unedited messages in your own voice Manage crisis situations Enhance brand visibility and credibility Appear higher in search rankings Establish expertise in industry subject area Give company a human voice Achieve customer intimacy Develop deeper relationships Fuel marketing effort Bring new products to market Generate buzz Develop new, creative campaigns 64
  • 66. Effectiveness of New Media Platforms 65 Source: Guideline
  • 72. Social Networks The Ones: YouTube MySpace Facebook Twitter
  • 73. Social Networks Others: LinkedIn Orkut
  • 74. Social Networks Ask your kids.
  • 76. A presentation on Social Media Marketing byArun Pattnaik

Notes de l'éditeur

  1. Providing a high-level overview.We’re not even going into mobile stuff yet.
  2. How many people here have poked, nudged, or tweeted in the last week?Posted photos, video? Commented on a newspaper editorial?Researched how to field-dress a moose on Sarah Palin’s blog?It’s all part of Social Networking, and it’s where we’re all headed, like it or not.SN is overwhelming.SN is over your head.SN is not over, though the site you’re so keen on may be so “last week”
  3. A social network as we define it today is any online community.
  4. A social network as we define it today is any online community.
  5. Social Network of Jesus Christ and associated New Testament/historical figures
  6. Overwhelming? YES
  7. Everybody’s doing it man…
  8. Everybody’s doing it man…
  9. Everybody’s doing it man…Gen-x and Gen-y leading, but they are your future customer and the first generations of truly tech-savvy consumers.Many boomers are also coming on board.In short, the growth is exponential.
  10. Compared to traditional advertising, working on social networks is dirt cheap.Time is money, though, if you have a small staff, but we’ll address that later.
  11. Social networks are just that, social, with much better potential for getting to know customers on a more intimate level.And even for big corporations, it’s an increase in the “perception” that you, well, care.
  12. Which sites do I get on?
  13. You get lost among all the other junk, stuff, people, posters.
  14. You find yourself severely strapped for time and staff.
  15. You don’t fit in to the demographic.