Leading information metrics and ratings company needed real-time 24/7 support and troubleshooting services for its PeopleSoft implementation

1. Background
Astute Delivers Real-Time, 24/7 Enterprise
Application Support to Leading Information
Metrics Company’s Global Locations
• Leading information metrics and
ratings company needed
real-time 24/7 support and
troubleshooting services for its
PeopleSoft implementation
• Astute AMS Team’s combination
of Onsite, Offsite and Remote
delivery gives significant cost
savings and improves client’s
service levels
The client is a leading provider of
information metrics, ratings and analyses
that enable its clients – which include
media, advertising, e-commerce and
financial companies – to make informed
decisions regarding their business
strategies.
With a global presence in more than 100
countries spread out across six continents,
the client needed a technology services
provider that can manage its complex
PeopleSoft Implementation ongoing at
several of its regional offices.
Customer Requirements
The client needed PeopleSoft Application Management Services for:
• Implementation of new modules in EMEA
• Development of new interfaces and reports
• Loading Accounts and Alt accounts in Hyperion using custom AE interface programs
• On-time issue resolution

2. Astute Solutions
Astute provided support services and
implemented new modules for the client’s
US business offices, along with new FSCM
implementations in its European and
Middle Eastern offices.
Specifically, Astute’s PeopleSoft AMS Team
performed the following:
• Created EMEA specific business units
and provided permission list security for
each of these units.
• Enabled document sequencing for GL.
• Implemented GL modules and
customized GL reports
• Defined closing rules.
• Customized accounting entry and
journal generator templates.
• Implemented and customized Inventory
and PO Module
• Defined serial control and shipping
serial control for Inventory
• Uploaded alternate accounts for the
client’s business units.
• Coordinated with the PeopleSoft
Implementation team with regard to
the existing customization in PeopleSoft
module processes and reports.
• Established approval rules and
Purchasing options.
• Defined staged-date tracking and
negative inventory options.
• Developed inbound interface programs
using application engine and
component interface based on given
data flow diagrams, conversion logics
and business rules to upload, create and
map accounts and alternate accounts in
Hyperion.

3. 4637 Chabot Drive, Suite 220 • Pleasanton • CA 94588
• E: info@beAstute.com • T: 925.924.1400
Astute’s single global
delivery center in India
was all that was needed to
support the client’s US, UK
and Singapore locations
– resulting in significant
cost-savings for the client.
About Astute Business Solutions
Astute is dedicated to providing innovative solutions that address our clients’ unique and
industry-specific pain points. We specialize in extending the out-of-the-box functionality of
enterprise applications using our seamless add-on solutions so our clients can be spared the
burden of messy and difficult-to-maintain customizations. Our unique combination of onsite,
offsite and offshore resources enable us to provide best-in-class service and support to our
clients at significant cost savings.
Customer Benefits
The customer received real-time, 24/7
support and trouble-shooting from Astute’s
PeopleSoft Application Management
Services Team.
By leveraging its unique onsite-offshore
business model, Astute was able to deliver
exceptional value without disrupting the
client’s business operations or impacting
service levels at any of the client’s
worldwide offices.
Astute’s single global delivery center in
India was all that was needed to support
the client’s US, UK and Singapore
locations – resulting in significant cost-
savings for the client.