This e-learning module aims to improve business communication skills through 3 online modules focused on writing effective business emails, memos, and letters. The project goals are to increase efficiency, test comprehension, and improve internal and external workplace interactions. Upon completion, users should be able to effectively write business correspondence. The modules are hosted on a website and are customizable to organizational needs through usability testing and feedback.

1. Effective Communication Techniques Amandeep Gill AmirpirouzEsmailzade AngieszkaSiwek BehnooshDelavari Monique Richards Trevor Goddard 1

2. Project objectives Project goals Instructional Design Technology Content Project Components Benefits Resources 2 Summary

3. Create e-learning curriculum focused to written business communication Deliver e-learning curriculum providing rapid access to knowledge and information in regards to writing effective business emails, memos, and letters E-learning module that assists business professional to communicate effectively with co-workers and clients. 95% of users that complete this training should be able to write effective business letters, memos, and emails. 3 PROJECT OBJECTIVES

4. Increase efficiency by enabling business professionals to take full advantage of written business communication medium. Present information in an interactive manner and easy to understand manner Effectively test users on the information learned. Improve internal and external business communication. Deliver the modules in user friendly manner. 4 PROJECT GOALS

5. Addie Model Analysis Target audience Behavioural changes Delivery of information Design Development Implementation Evaluation Quizzes 5 INSTRUCTIONAL DESIGN Methodology

6. READY: usability testing Facilitators: trained professional Customization: make changes according to organization needs Testing procedures: Quizzes test skills learned Software: website is ready modules and quizzes are operating 6 IMPLEMENTATION

7. This training is delivered through an on-line website. The reasons this was the best way to deliver the modules is: Third-party software: rights and cost Accessibility: Windows, Linux, Microsoft, even smart phones Flexible: customized to user needs Availability: Globally available 7 TECHNOLOGY USED

8. The challenges faced during this project were: Time: we worked through each day including weekend to complete this curriculum in time. Staff: Availability of team members to meet face to face. We use email and telephone conversation to reduce is barrier. Technology: were limited to hosting through Moodle. 8 PROJECT CHALLENGES

9. Content is presented through our website. Books – latest Canadian editions Text: because the nature of our e-learning is about business writing Pictures: effective images including pictures and clip art. Videos: professionally produced from creditable resources 9 CONTENT

10. 55-60 minute eLearning course providing user-friendly training Overview, 3 modules, and Summary Parts of module: objective, training and quiz Additional features: Help, Resources, Meebo 10 PROJECT COMPONENTS

11. Job Satisfaction Saves Money Increases Efficiency Improves Working Relationships Client Relations Clarity 11 BENIFITS

12. Originality Support: 24 hr feedback Customization Accessibility Cost: affordable and cost-effective 12 WHY USE THIS?

13. Latest textbook and scholarly journals Locker, Isobel Findlay Kitty. Business Communication NOW, CDN Edition. Canadian Edition ed. New York: Mcgraw-hill Companies, 2009. Print. Locker, Isobel Findlay Kitty. Essentials of Business and Administrative Communication. Canadian Edition ed. New York: Mcgraw-hill Companies, 2006. Print. "Queen's University Writing Centre ." Queen's University. N.p., n.d. Web. 14 Oct. 2010. 13 RESOURCES