The meaning of communication: Jacqui Gatehouse

•Télécharger en tant que PPTX, PDF•

1 j'aime•1,119 vues

Association for Project Management

Working together for success, 14th October 2013

Technologie Business

The Meaning of Communication is
the Reponse You Get!

Jacqui Gatehouse, PhD
GATEHOUSE THIRTEEN

• Overall posture
–Spine angle

•
•
•
•
•
•

Head
Arms/legs
Facial expression
Gestures
Breathing
Movements

•
•
•
•
•

Speed
Volume
Pitch
Tone
Speech
patterns
• Quality
–Rhythm
–Musicality

•
•
•
•

Key words
Phrases
Metaphors
Common
experiences
• Big picture vs
details
• Portion size

• Voice
• Speed
• Volume
• Tone

•
•
•
•
•

Breathing
Key words
Phrases
Metaphors
Speech
patterns

•
•
•
•

Greeting
Length
Detail
Sentence
•
•

Length
Complexity

• Tone
• Language
• Sign off

http://gatehouse13.com
jacqui@gatehouse13.com
Twitter: @jacquigatehouse

Contenu connexe

En vedette

How coaching can help you to become an inspirational leader, as well as a gre...

Association for Project Management

Highcliffe Castle Visitor Trail

Association for Project Management

Coping with disruptive change with Steve Beaumont held in the Holiday Inn Notts Derby on 18th February 2016. The only constant is Change. Change is happening in every market, faster and more disruptively than ever before. A business must have the flexibility and agility to adapt to changing business conditions. As the pace of change accelerates the organisations are not adapting quickly.The volume, complexity, and urgency of change is increasing  Programmes are not responding appropriately

Coping with disruptive change a new approach to project planning

Association for Project Management

Bryan barrow are you making these risk management mistakes

Colin Baker

On Tuesday 26th November 2013 in the heart of Birmingham ProgM SIG staged “Delivering more 4 less: using programme management to achieve transformational change in times of austerity." The SIG had promised an event that weaved together the four ‘C’s’ theme namely collaboration, change, community and competence, drawing on a wealth of experience from across the public sector. http://bit.ly/progmm4l Merv Wyeth, ProgM Chair introduced the conference by describing how the event had been designed with the intention of providing delegates with a high return on their personal investment – i.e attendance and participation #eventroi. The big idea was that the day should be an enjoyable shared experience that offered an exceptional opportunity for learning, motivation and networking in the field of programme management. Time and space was built into the programme to enable the audience to interrogate (police were present), and otherwise question, speakers. They were also given the opportunity to vote in polls on issues and questions that speakers posed, which offered additional insights into audience perception and sentiment which otherwise would not have been available. The conference offered the chance for Jim Dale to provide a ‘sitrep’ on his ProgM-backed Collaborative Change research namely “Using research to improve the delivery and effectiveness of change programmes and projects” previewed in last month’s show-case webinar. During his presentation Jim provided an update of the story so far, thanked those who had already participated either in an interview or by completing the survey. ProgM would like to extend the opportunity to all those currently, or previously, involved in programme management and related collaborative activity to participate in this important Collaborative Change survey. On the day, Steve Wake, newly appointed Chair of APM Board, was available to round-up the proceedings and provide a special vote of thanks to his Board colleagues, the organising committee and our generous sponsors, BMT Hi-Q Sigma. He reminded those present of the ongoing Strategy 2020 initiative of “Listening, learning and leading” that complements events of this type. One delegate (Neil White) wrote “A constant theme, running like a golden thread throughout the day, was that effective programme management is a necessary and complimentary bedfellow of collaboration, and an important ingredient in delivering successful transformational change. Whereas projects are essentially objective and enable the effective development and delivery of ‘products’ (some of which are can be very big products!) it was recognised that programmes are much more subjective and must be sensitive to the environment in which they are operate. Rather than see them as obstacles, programme managers must respect and be prepared to exploit the systems and organisations surrounding them to their mutual benefit.

Researching & developing best practice for major collaborative change

Association for Project Management

Learning management systems

Association for Project Management

Delivering nothing efficiently

Association for Project Management

How to be in the top 10% of programme managers: Patrick Mayfield

Association for Project Management

Equipping Programme Managers for Global Success -What programme managers can ...

Association for Project Management

GRASP: Stakeholders, Prof. Agi Oldfield, 16th June 2016

Association for Project Management

Creativity - Does this involve thinking?

Association for Project Management

South East Branch Knowledge cafe

Association for Project Management

Guy Hindley: My life in planning, hints & tips

Association for Project Management

Benefits Management: it works, so why isn’t everybody doing it? Webinar, 10th...

Association for Project Management

Peter Taylor - The art of productive laziness

Association for Project Management

Equipping Programme Managers for Global Success - International Construction ...

Association for Project Management

Ngaging your team for success

Association for Project Management

NorthConnect - delivering Scotland’s sustainable future

Association for Project Management

The Lazy Project Manager

Association for Project Management

The six questions between you and success Kathy Ennis

Association for Project Management

En vedette (20)

How coaching can help you to become an inspirational leader, as well as a gre...

Highcliffe Castle Visitor Trail

Coping with disruptive change a new approach to project planning

Bryan barrow are you making these risk management mistakes

Researching & developing best practice for major collaborative change

Learning management systems

Delivering nothing efficiently

How to be in the top 10% of programme managers: Patrick Mayfield

Equipping Programme Managers for Global Success -What programme managers can ...

GRASP: Stakeholders, Prof. Agi Oldfield, 16th June 2016

Creativity - Does this involve thinking?

South East Branch Knowledge cafe

Guy Hindley: My life in planning, hints & tips

Benefits Management: it works, so why isn’t everybody doing it? Webinar, 10th...

Peter Taylor - The art of productive laziness

Equipping Programme Managers for Global Success - International Construction ...

Ngaging your team for success

NorthConnect - delivering Scotland’s sustainable future

The Lazy Project Manager

The six questions between you and success Kathy Ennis

Plus de Association for Project Management

Making communications land - Are they received and understood as intended? webinar Thursday 2 May 2024 A joint webinar created by the APM Enabling Change and APM People Interest Networks, this is the third of our three part series on Making Communications Land. presented by Ian Cribbes, Director, IMC&T Ltd @cribbesheet The link to the write up page and resources of this webinar: https://www.apm.org.uk/news/making-communications-land-are-they-received-and-understood-as-intended-webinar/ Content description: How do we ensure that what we have communicated was received and understood as we intended and how do we course correct if it has not.

Making communications land - Are they received and understood as intended? we...

Association for Project Management

Spatium Project Simulation student brief

Association for Project Management

APM Welcome Tuesday 30 April 2024 APM North West Network Conference, Synergies Across Sectors Presented by: Professor Adam Boddison OBE, Chief Executive Officer, APM Conference overview: https://www.apm.org.uk/community/apm-north-west-branch-conference/ Content description: APM welcome from CEO The main conference objective was to promote the Project Management profession with interaction between project practitioners, APM Corporate members, current project management students, academia and all who have an interest in projects.

APM Welcome, APM North West Network Conference, Synergies Across Sectors

Association for Project Management

Projecting for the Future: Harmonising Energy and Environment Tuesday 30 April 2024 APM North West Network Conference, Synergies Across Sectors Presented by: Graham Winch, Professor of Project Management, Alliance Manchester Business School Conference overview: https://www.apm.org.uk/community/apm-north-west-branch-conference/ Content description: APM launched Projecting the Future in June 2019 to debate the challenges and opportunities for the profession, building on the 2017 Future of Project Management exercise conducted by Arup and University College London. This presentation provides the initial results from this third phase of reflection on the future of our profession. The main conference objective was to promote the Project Management profession with interaction between project practitioners, APM Corporate members, current project management students, academia and all who have an interest in projects.

Projecting for the Future: Harmonising Energy and Environment, APM North West...

Association for Project Management

New to Nuclear - Transition into nuclear from other sectors Tuesday 30 April 2024 APM North West Network Conference, Synergies Across Sectors Presented by: Elaine Falconer, Head of Profession for Project Management, Jacobs and Karen Williams, Project Manager, Jacobs Conference overview: https://www.apm.org.uk/community/apm-north-west-branch-conference/ Content description: In this session, Jacobs shared insights and learning from its ‘New to Nuclear’ programme designed to support mid-career and lateral entrants whose existing skills and expertise can be utilised in the nuclear sector. The main conference objective was to promote the Project Management profession with interaction between project practitioners, APM Corporate members, current project management students, academia and all who have an interest in projects.

New to Nuclear - Transition into nuclear from other sectors, APM North West N...

Association for Project Management

Tell us what to do, not how to do it Tuesday 30 April 2024 APM North West Network Conference, Synergies Across Sectors Presented by: Alan Livingstone, Project Delivery Lead, UK&I Water Sector, Stantec Conference overview: https://www.apm.org.uk/community/apm-north-west-branch-conference/ Content description: How the Stantec Project Management Framework provides our PMs with the flexibility to deliver projects of varying complexity, across a variety of different sectors, within a Global Organisation. The main conference objective was to promote the Project Management profession with interaction between project practitioners, APM Corporate members, current project management students, academia and all who have an interest in projects.

Tell us what to do, not how to do it, APM North West Network Conference, Syne...

Association for Project Management

The Future is Fractional Tuesday 30 April 2024 APM North West Network Conference, Synergies Across Sectors Presented by: Karen Frith, Founder & Managing Partner, Greenlight Partners Conference overview: https://www.apm.org.uk/community/apm-north-west-branch-conference/ Content description: Discovering the transformational impact of working with fractional experts. Learning how businesses and professionals are embracing fractional roles and how they’re redefining work structures for optimal agility and efficiency. The main conference objective was to promote the Project Management profession with interaction between project practitioners, APM Corporate members, current project management students, academia and all who have an interest in projects.

The Future is Fractional, APM North West Network Conference, Synergies Across...

Association for Project Management

Lessons learned across projects Tuesday 30 April 2024 APM North West Network Conference, Synergies Across Sectors Presented by: Barney Harle, Head of Major Projects, Manchester City Council Conference overview: https://www.apm.org.uk/community/apm-north-west-branch-conference/ Content description: What are my key takeaways from working on a vast array of projects including the recent 30+ low carbon and decarbonisation schemes at Manchester City Council? The main conference objective was to promote the Project Management profession with interaction between project practitioners, APM Corporate members, current project management students, academia and all who have an interest in projects.

Lessons learned across projects, APM North West Network Conference, Synergies...

Association for Project Management

Agile Adaptability: Navigating Project Management in a Dynamic World Tuesday 30 April 2024 APM North West Network Conference, Synergies Across Sectors Presented by: Nathan Lumb, Partners Project Manager, GEIC Conference overview: https://www.apm.org.uk/community/apm-north-west-branch-conference/ Content description: This presentation delved into the vital role adaptability plays in modern project management. The main conference objective was to promote the Project Management profession with interaction between project practitioners, APM Corporate members, current project management students, academia and all who have an interest in projects.

Agile Adaptability: Navigating Project Management in a Dynamic World, APM Nor...

Association for Project Management

Inclusive Practices in Project Management: Leveraging Digital Frameworks for Diverse Minds Tuesday 30 April 2024 APM North West Network Conference, Synergies Across Sectors Presented by: Caroline Keep, PhD researcher Digitization in Education Organisation, University of Central Lancaster Conference overview: https://www.apm.org.uk/community/apm-north-west-branch-conference/ Content description: This talk aimed to provide actionable insights and strategies for embedding inclusivity into the fabric of project management, thereby unlocking the new dimensions of productivity and innovation in the digital sphere. The main conference objective was to promote the Project Management profession with interaction between project practitioners, APM Corporate members, current project management students, academia and all who have an interest in projects.

Inclusive Practices in Project Management: Leveraging Digital Frameworks for ...

Association for Project Management

Leadership - the project professionals secret weapon Wednesday 24 April 2024 APM East of England Network Presented by: Chris MacLeod Keep up to date with the APM East of England Network: https://www.apm.org.uk/community/east-of-england-network/ Content description: “I’m a Project Manager”. That’s often what we tell family, friends and peers when asked what we do. But is it really a fair description? It may well be our role title, but it probably doesn’t convey a lot of what we actually do. This presentation and discussion is about going beyond the frameworks, processes and stereotypes associated with project management and exploring the leadership roles we all in fact perform. “I provide leadership focused on delivering projects and change for organisations”

Leadership - the project professionals secret weapon, 24 April 2024

Association for Project Management

APM Project Management Awards - Hints and tips for a winning award entry webinar Thursday 18 April 2024 The APM Awards overview and the resources of this webinar: https://www.apm.org.uk/apm-awards/ Content description: Ahead of the APM Awards 2024, find out from our expert panel what elements make a winning APM Award entry. Learn how to choose the category best suited to you or your company. Answers provided to those all-important questions: -What importance does the criteria hold? -What are the judging panel looking for? -How should I structure my entry? -What additional evidence is acceptable? -What will give my entry an edge? X hashtag: #APMawards

APM Project Management Awards - Hints and tips for a winning award entry webi...

Association for Project Management

The Vyrnwy Aqueduct Modernisation Programme webinar Wednesday 17 April 2024 APM North West Network Presented by: Katie Rowlands The link to the write up page and resources of this webinar: https://www.apm.org.uk/news/the-vyrnwy-aqueduct-modernisation-programme-webinar/ Content description: Spotlight on the Vyrnwy Aqueduct Modernisation Programme and the challenges facing a large project within Cheshire. The Vyrnwy Aqueduct Modernisation Programme is one of United Utilities largest projects focused on the modernisation of three 42” aqueducts that carry clean drinking water across the North West. This webinar covered the Vyrnwy project and an insight into the project challenges that face a live project within the Cheshire area.

The Vyrnwy Aqueduct Modernisation Programme webinar, 17 April 2024

Association for Project Management

APM event hosted by the London Network on 10 April 2024. Speaker: Nick Fewings, MD of Ngagementworks In March 2022, Nick Fewings, Ngagementworks, MD of Ngagementworks, published Team Lead Succeed, based on his 30+years of both leading operational and project teams, and subsequently facilitating team development around the world. It has become a best seller, with a 96% 5-star review rating, and has been read on 5 of the 7 continents. In this interactive session, Nick will share learning from Team Lead Succeed that can be applied immediately and make a positive difference to your teamwork. Nick will share the importance of knowing both WHO is in your team and also HOW effective your teamwork is. Only 10% of teams achieve high-performance, with 50% being average and 40% dysfunctional. In this session, delivered by award-winning conference speaker Nick Fewings, and author of best-seller Team Lead Succeed, Nick will share his 30+ years of leading teams and facilitating team development. Nick has profiled 1,000 of individuals and worked with 100s of teams. Those attending will benefit from understanding; Why many projects fail to achieve their goals. Not relying on just measuring KPIs. The importance of knowing WHO is in your team, both from a behavioural and technical skills aspect. The 16 areas of high-performance teamwork, and their importance. https://www.apm.org.uk/news/team-lead-succeed-helping-you-and-your-team-achieve-high-performance-teamwork-2/

Team Lead Succeed – Helping you and your team achieve high-performance teamwo...

Association for Project Management

Currently Knowledge Transfer Subject Matter Expert (Commercial) in the UKDT PMO on the Peru Reconstruction Plan. Stuart has more than 25 years’ track record of commercial and contract management experience working across both public and private sector projects, as well as more than 20 years’ experience in the development and delivery of professional training. As well as working for Gleeds in the UK and Peru, Stuart has also worked in China for Gleeds and has supported people development in Gleeds’ offices in Egypt and Poland. Stuart has been well placed to support the adoption of the NEC and UK Cost Management best practice in Peru – he was Chair of the RICS New Rules of Measurement (NRM) initiative and was heavily involved in the creation of the RICS Black Book Guidance (best practice in cost management).

Staurt Earl - ARCC Programme for APM Awards.pptx

Association for Project Management

APM event hosted by the Midlands Network on 11 April 2024. Speaker: Carole Osterweil Data is power. AI changes everything. If the claims about both are true, how can we ensure we use data and AI well? And what does it mean for the very things which make us human - our feelings? In this workshop Carole will draw on material from her ground-breaking book, Neuroscience for Project Success: why people behave as they do to answer both questions. “We like to think our decision making is completely rational. However, once there's an element of uncertainty, conscious assessments are only part of the story. Two other inputs, both subconscious and driven by our innate need to survive, have a big impact. One, automatic reactions driven by cognitive biases, gets plenty of airtime. The other input, our raw visceral emotions might be scary to talk about and less understood - but that’s not a reason to pretend they don’t exist!” This interactive workshop will draw on material from Carole’s book, Neuroscience for Project Success: why people behave as they do, published by APM in 2022. You’ll come away with: a clear understanding of how the human brain works. a framework that: explains ‘why people behave as they do’. makes it easier to talk about feelings in a matter-of-fact way (so that they become part of your conscious data set) new insights into yourself and your projects in a world that’s often characterised by stress and disorder. Act on these insights and you’ll see the impact - on your teams and stakeholders, your decisions about how to use data and AI, and ultimately your project outcomes.

If AI changes everything – do feelings still matter?

Association for Project Management

AI in the project profession: examples of current use and roadmaps to adoption webinar Wednesday 27 March 2024 Association for Project Management Speaker panel: Andy Murray, James White, James Garner, Karina Singh and Alex Robertson The link to the write up page and resources of this webinar: https://www.apm.org.uk/news/ai-in-the-project-profession-examples-of-current-use-and-roadmaps-to-adoption-webinar/ Content description: Disruptive technology and accelerating change is the now the norm within business. Advancements that feel relatively recent are already becoming embedded into business-as-usual activity. AI is one such advancement; it is already being used and having real-world impacts across the project profession. To help P3M professionals understand the implications of this change, APM invited representatives from organisations that have introduced or are preparing to introduce AI into their project workstreams, to explain their approach and share their insight with fellow professionals. This webinar on explored how AI is currently being used in project and programme management, and how organisations are gearing up for its adoption.

AI in the project profession: examples of current use and roadmaps to adoptio...

Association for Project Management

Katharine works for WRAP which is a climate action NGO working in more than 40 countries around the globe to tackle the causes of the climate crisis and give the planet a sustainable future. In this session, you will learn about WRAP’s plastics programme and how sustainability has been incorporated as a core value in delivery of the programme, with the aim of inspiring the audience to take action in their own work.

Katharine Fox, WRAP - Valuing sustainability

Association for Project Management

Kai-Fu Lee predicted that AI would change the world more than anything in the history of humanity – even electricity. It would disrupt how we live and work, how we operate our businesses, the core products and services on offer and the way in which we build technology. However, in 2024 the impact of AI can no longer be discussed in future tense. With Microsoft copilot now publicly available, the change is already upon us. There is no consultation period or ‘unsubscribe’ button. Project management professionals are likely to be asked to manage AI projects - and we are expected to skilfully use AI in our daily work lives. While overwhelming, this is not the first time we’ve had to adapt. Sarah helps her audience sharpen their cutting-edge skills by answering: What do I need to know about AI right now? If I’m asked to work on an AI project, what techniques do I need to be successful? Where do I start my own learning journey to upskill and prepare? Sarah’s expertise in advanced agile and experience in highly regulated Finance environments give her a unique perspective into balancing governance with technical innovation. She uses her own experience building an AI solution in 2023 to share practical, widely applicable concepts in an “AI for project managers” 101 style session.

The silent project disruptor: Building AI solutions

Association for Project Management

APM event hosted by the South Wales and West of England Branch on 19 March 2024. Speaker: Emma-Jane Haigh. Project Management can be challenging at times, we all need the ability to keep going when things are not going to plan. This event was held on 19 March 2024. By attending this session you learned how you can enhance your ability to apply a range of techniques and tools to improve the management of emotions under stress, make more effective decisions in difficult scenarios and manage their energy more effectively in stressful situations. This workshop helped you to enhance your ability to deal positively with shifting situations by exploring different approaches to change and uncertainty. You developed techniques to either accept or influence situations by adjusting your thinking, behaviours and actions along the way in order to enhance your ongoing quality and experience of life. Objectives of the session: Understand yourself and your behaviours in stressful situations (recognising the signs of mental health, impact of stress on the body and what triggers this for you) Manage your emotions and mindsets, recognising thought cycles Manage the impact of difficult situations and resilience via the understanding and use of theoretical models. Useful link: https://www.apm.org.uk/news/personal-resilience-in-project-management/

Personal Resilience in Project Management 2 - TV Edit 1a.pdf

Association for Project Management

Plus de Association for Project Management (20)