4. Human Component of Change
• Managing Transitions
• Proponents,
adversaries and
neutral majority
• Stages of resistance
• Focus on the “how”
5. Top 10 Mistakes to Avoid
1. Absence of solid sponsorship
2. Resources not assigned to manage
the change
3. Insufficient planning and role clarity
4. A culture of distrust; have a negative
change history
5. The context for change is not fully
understood
6. Top 10 Mistakes to Avoid
• Ineffective communication practices;
lack of timely and effective feedback
• Little or no attention to transition;
resistance not anticipated / managed
• Too many changes too quickly
• Lack of accountability
• Giving up too soon
8. Best Practices ‐ Communicate
• Focus on silent majority
• Use different channels of communication
• Be careful how you use technology
• Get out of your office; communicate directly
• Resist email
• Build/test for understanding; else no acceptance
• Invite feedback and ideas – let people influence; maximize
choice along the way
• Use coercion; don’t abort
9. Best Practices – Manage Resistance
• Plan for it
• Target early wins
• Uncovering resistance is good
• Make it safe to express
• Provide good coaching
• Understand the source of their resistance
• Don’t try to eliminate it
• Different stages of resistance
10. Best Practice
Measurement
Survey – employees, customers
Reasons why important
• Need to know if you are getting
the results expected
• Creates the case for further
initiatives
• Tells a story that reinforces
change mindset
11. Final Word
• Understand/manage endings and
their impact on people
• Work from a mindset of “thriving
in change.”
• Develop capacity and capability
• Make accountability for results
and coaching around people’s
“humanness” the heart of your
approach