Measuring and Comparing Teams: The Value of the Data Collected by the Team Process Questionnaire™

©2019 ITAP International, Inc. All Rights Reserved.
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Measuring and Comparing
Teams: The Value of the
Data Collected by the Team
Process Questionnaire™

Table of Contents
• Introduction to the TPQ System
• Value of ITAP’s TPQ Database
• Sample graphs and contact information
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INTRODUCTION TO THE TPQ
SYSTEM
Overview:
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Your Team Can be a Source of
Competitive Advantage
• Teams are the source of all key
outcomes:
– new or improved products and services
– new business processes
– business development
• A periodic team assessment helps
ensure that teams remain a source of
competitive advantage
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Fulfilling the Team’s Potential
Teams need support
• The team’s effectiveness should be
measured and monitored
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Team Process Questionnaire
System™ (TPQ)
• Different types of teams require different
types of assessments
• The TPQ has 3 versions, serving 3 types
of teams:
– Action learning teams (ALTPQ)
– Global teams (GTPQ)
– Domestic teams (OTPQ)
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Team Process Questionnaire System™
(TPQ)
• The 3 TPQ tools have some common
features. They
– provide early detection of looming obstacles
– can be customized to clients’ specific needs.
Clients can add questions to the
questionnaire
– generate a report that shows obstacles
hindering the team's productivity and
effectiveness
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(TPQ)
• The 3 TPQ tools can be used for:
- Team leader development (GTPQ and OTPQ)
- Team solution discussions
- Focused team development
• For a description of each tool, see other ITAP
PowerPoints on SlideShare
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(TPQ) Report
• The automated report shows the level of
agreement among team members about:
• Successes
• Challenges
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Agreement
(About Successes)
Importance of team to company’s
future success
Absence of power control issues
Ability to express ideas and opinions
freely and openly
Treating team members with dignity
and respect
Role/responsibility clarity
Level of trust
Disagreement
(About the Need for Improvement)
Opportunity to learn of comments
about the work of the team
Availability of resources
Clarity of team objectives
Ability of team members to step
outside their areas of responsibility
for the good of the global organization
Disagreement
(About Successes)
Whether team members have the
necessary skills to resolve unexpected
problems
Agreement
(About the Need for Improvement)
Group communications
Team effectiveness
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3 4
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Positive Results
(High Average)
Issues Identified (Low
Average)
Agreement
(Low SD)
Disagreement
(High SD)
Sample Automated Analysis

User Friendly Team Assessment
• The TPQ can provide periodic team
wellness checks
• Filling out the online instrument is time
efficient, about 20 minutes per person
• It costs $500 / iteration
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User Friendly Team Assessment
• The team leader (or a consultant) can
debrief the results and facilitate the
discussions
• Consultants can support the team leader
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VALUE OF THE ITAP TPQ
DATABASE
Empowering Teams:
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• Data collected by ITAP’s TPQ provides:
– Anonymized information about teams in the
database
– Information about how other teams have
managed change over time
– Different ways of comparing teams
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The TPQ Database

• Clients use the data to compare teams:
– Over time (e.g., administering the questionnaire
periodically)
– Within a company (e.g. similar pharma R&D teams)
– At various levels of an organization (management
teams and the teams of their direct reports)
– From various locations (remote vs. HQ)
– In specific industries (e.g., compare industry
standards)
– To “best teams” in the database
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Rich Data: Deriving Insights from
Comparisons

• By comparing team results to industry
averages, you can analyze in what areas
additional investment might help the team:
– gain in productivity
– win against the competition
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Improve Your
Competitive Advantage

SAMPLE GRAPHS AND
CONTACT INFORMATION
Next Steps:
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What Does the TPQ Measure?
o Role clarity
o Team fundamentals
o Group communications
o Trust
o Goal clarity
o Conflict resolution
o External support
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Sample Executive Summary Charts
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Iteration 5
Iteration 4
Iteration 3
Iteration 2
Iteration 1
Explanations of charts…
Dimension Averages (2 chart types)
Iteration Comparisons (over time)
Exec Overview
Regularly track
results over time
Data comparisons

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Clients’ Testimonials
You showed your commitment to building our relationship by giving us
content up front, before we even had an agreement.
German/US American Medical Devices Company
This is impressive work. You have captured the voices of each of the
groups. Thanks – we know you've gone beyond the contract.
VP of Diversity at a global pharmaceutical company
Without hesitation, ITAP exceeded our very high expectations. We will
look forward to partnering with you again in the future.
Organizational Effectiveness Group Manager at a global Financial services company

• Order a team assessment for your team,
email ITAP: atouval@itapintl.com
• To learn more, order Many Cultures One
Team: Build Your Cultural Repertoire by
ITAP’s CEO, Catherine Mercer Bing
http://www.TechnicsPub.com
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To Get Results for Your Team

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Catherine Mercer Bing
CEO, ITAP International, Inc.
Managing Director, ITAP Americas, Inc.
707 State Road, Suite 106
Princeton, NJ 08540 USA
(W) +1.215.860.5640
(M) +1.609.937.1557
http://www.itapintl.com
cbing@itapintl.com
SKYPE: CatherineBing

Measuring and Comparing Teams: The Value of the Data Collected by the Team Process Questionnaire™

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Measuring and Comparing Teams: The Value of the Data Collected by the Team Process Questionnaire™