GE Aviation wanted to better monitor the
performance of the jet engines it sells to customers around the world. The engines operate under a wide spectrum of climates and environmental factors that may impact engine viability. The manufacturer realized that the
ability to access all types of data (structured, semi- structured and unstructured content) would allow them to significantly enhance its service efforts. The customer’s goal is to be proactive in the monitoring of their customer’s engine usage in order to improve their responsiveness and increase customer satisfaction.
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Attivio Customer Success Story - GE Aviation Search & Discovery
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Customer challenge: GE Aviation wanted to better monitor the
performance of the jet engines it sells to customers around the world. The
engines operate under a wide spectrum of climates and environmental
factors that may impact engine viability. The manufacturer realized that the
ability to access all types of data (structured, semi- structured and
unstructured content) would allow them to significantly enhance its service
efforts. The customer’s goal is to be proactive in the monitoring of their
customer’s engine usage in order to improve their responsiveness and
increase customer satisfaction.
Customer needed a flexible and open solution: After a review of Oracle
Endeca and Microsoft FAST, GE Aviation selected Attivio’s Active
Intelligence Engine (AIE). Attivio was chosen for its flexiblity, open support
of GE Aviation’s TIBCO Spotfire business intelligence (BI) dashboard tool and
the ability to put structure to all forms of data and content.
Unlike traditional data warehouses and other information management
solutions, Attivio AIE freely integrates and correlates all enterprise
information – structured data, semi-structured and unstructured content
alike – with no advanced data modeling required. Attivio can present this
unified information via standard BI tools with native SQL support and
ODBC/JDBC connectivity, or a Google® like search inteface for the non BI
tool user.
The company realized that Attivio provides new analytics and insights that
managers were looking for – well beyond what was possible working with
structured data, semi-structured or unstructured content separately.
Increasing customer satisfaction using data: The company used Attivio for
rapid development of BI dashboards to visually analyze the performance of
its engines, in service around the world, at a new level of depth and breadth
of detail. Doing so would greatly enhance insight for business agility, with
highly proactive management of its customer engine fleets for significantly
greater efficiency and customer satisfaction.
The BI dashboards now presents increasing levels of detailed information,
by customer, engine fleet and engine type, down to each engine.
Providing a 360° view from multiple data sources: GE Aviation identified
several essential performance metrics, requiring data from multiple sources,
including:
Engine diagnostic data constantly generated by sensors throughout
each engine’s operation, approaching “big data” volumes.
Engine service status data (e.g., engine utilization, service hours since
last maintenance, etc.).
Manufacturing quality metrics, already maintained in a data warehouse.
Customer Resource Management (CRM) records.
Attivio: An Analyze
Everything Platform
GE Aviation needed a flexible and
open solution to analyze data
from any source – structured and
unstructured – using popular BI
tools and without advance data
modeling.
Customer quotes:
“We should use Attivio AIE and
follow this approach for all our
strategic projects.”
“We can use Attivio AIE here, we
could use it there, and we could
use it everywhere!”
Business Intelligence Case Study:
GE Aviation
GE Aviation is the world's leading producer of
large and small jet engines for commercial
and military. GE's history of powering the
world's aircraft features more than 90 years
of innovation.