The global information services firm featured in this case study is a trusted advisor to some of the world’s largest organizations, including government and military entities. The company provides expert advice, analysis and forecasting through its publishing of industry reports and other information.

1. The global information services firm featured in this case study is a trusted
advisor to some of the world’s largest organizations, including government
and military entities. The company provides expert advice, analysis and
forecasting through its publishing of industry reports and other information.
Much of the company’s published information is provided via its own
Intranet-based information delivery solution, enabling clients to securely
access the company’s subscription documents behind its firewall with no
client installation required. Even better, the solution also allowed the
company’s clients to upload their own documents, enabling clients to find
and view the company reports alongside their own related proprietary
documents with security.
Ten years after its first introduction to the company’s client base, the
company looked to reinvigorate its Intranet solution to provide clients with a
much richer, precise and more effective information discovery experience.
The company chose to power client access to its world-class global industry
content with a world-class unified information access (UIA) technology
platform: the Active Intelligence Engine® (AIE®) from Attivio.
FULFILLING PRESENT AND FUTURE INFORMATION ACCESS NEEDS
In keeping with its strong “Customer First” corporate culture, the company
recognized the need to provide a new, advanced level of information
discovery functionality beyond its existing Intranet solution solution. Doing so
was essential to maximize clients’ ability to quickly review and act upon
insights gained from the company subscription documents, ensuring
informed high-impact decision-making with confidence. Additionally, the
typical Intranet solution end user was highly technically savvy, actively
looking for new ways to maximize business value from Intranet solution.
The company identified a number of required advanced search and
information discovery capabilities to its Intranet solution solution, including
improving the vital ability to work with the company subscription reports in
combination with related corporate proprietary information, coupled with
high security. A review of the high costs and risks of what would be a heavy-
duty in-house application development project led the company to evaluate
products from multiple technology vendors, including AIE.
From the beginning, the Attivio team worked collaboratively with the
company Intranet solution and Center of Excellence team members to not
only carefully review the company’s stated solution requirements, but what
the future functionality of Intranet solution should be. It was quickly agreed
that enterprise search technology alone, as offered by other vendors, would
be inadequate to support the future direction the the company team wanted
to take Intranet solution.
Among the additional essential solution capabilities identified by the
company and Attivio beyond legacy enterprise search were:
• Fully customized categorization and processing of all content
Active Intelligence Engine® (AIE)
Case Study: Information Services
Attivio, Inc. • 275 Grove Street • Newton, MA 02466 USA • o +1.857.226.5040 • f +1.857.226.5072
info@attivio.com • www.attivio.com
“Attivio’s Active Intelligence
Engine has allowed us to
leap frog our previous
capabilities, and has given us
a platform that can fully
support our product
roadmap and vision for
future innovation… They
were also able to do this
faster and more cost-
effectively than any other
supplier we evaluated.”
- Company VP, Global
Platforms & Technology
Customer profile:
 Global information services
company employing over 4,500
employees worldwide
 Serving international businesses and
governments by providing
comprehensive industry information
and expert independent analysis, in
such areas as energy, supply chain,
economics and geopolitical risk
Key Customer challenge:
Replace company’s long-standing
internally developed search engine with
an advanced enterprise search
information platform offering an
engaging, valuable search experience
for clients, including unifying IHS
research with related internal client
documents and data

2. • Ability to integrate not only client documents, but also client data
sources
• Ability to build relationships across content and data to extract meaning
• Advanced linguistics to automatically identify essential key phrases and
perform sentiment analysis
• State of the art recommendation engine, directing users to content
most relevant to their needs
• Data-driven dynamic facets – navigation populated with related terms,
based on the results of an end-user query
• Attivio Active Security model ensures easily-administered user
permissioning of content
• Highly agile, future-proof platform, easily integrating new information
sources on the fly with no reworking of existing content
AN AGILE PLATFORM FOR NEXT-GENERATION ADVANCED ENTERPRISE
SEARCH
Attivio stood out from other products evaluated by the company, not only
with its impressive technology, but also the highly agile nature of the
software enabling rapid prototyping and development. The Attivio team
completed the entire first phase of the company’s Intranet solution proof-of-
concept requirements in just four days by one Solution Architect, plus the
delivery of “extra credit” requirements, including those noted above, which
the company’s solution team had indicated would be important future
Intranet solution features.
The company’s team concluded Attivio offered the fastest time-to-market
and future product development options, as well as the best end-user
experience and performance.
Additionally, unlike other solutions, AIE is designed for easy use as OEM
technology. As a result, the company’s existing in-house development
resources could end its complex, resource-intensive programming activities
and instead develop effectively on the AIE platform in a fraction of the time
demanded by traditional in-house development, and with no need for
additional costly resources.
“Attivio’s Active Intelligence Engine has allowed us to leap frog our previous
capabilities, and has given us a platform that can fully support our product
roadmap and vision for future innovation,” said Richard Hermann, VP of
Global Platforms & Technology at the company. “They were also able to do
this faster and more cost-effectively than any other supplier we evaluated.
“Attivio AIE truly allows us to focus on our core competencies: highly reliable
technical content with deep domain expertise in our focus industries.”
© 2013 Attivio, Inc. All rights reserved. Attivio,
Active Intelligence Engine, and all other related
logos and product names are registered
trademarks or trademarks of Attivio. All other
company, product, and service names are the
property of their respective holders.
Attivio, Inc. • 275 Grove Street • Newton, MA 02466 USA • o +1.857.226.5040 • f +1.857.226.5072
info@attivio.com • www.attivio.com
From the beginning, the
Attivio team worked
collaboratively with the
company to not only review
the company’s stated
solution requirements, but
also the future functionality
of its information delivery
solution.