E Team Data Management Offerings

Copyright© 2008 eTeam, Inc.
Information Management
Service Offerings
efficiency. synergy. expertise

Copyright© 2008 eTeam Inc. Page 2
Purpose of Presentation
eTeam wants to highlight
• Our competencies as a provider of IT, Clinical and
Scientific talent and niche Data Management project
offerings
• Demonstrate our success in staffing, working for large
integrators and VMO organizations

Agenda
• eTeam Company Introduction
– Background
– Revenue/People Growth
– Diversity & Stability of Revenue Inflow
– Back-office Organization Chart
• Business Proposition
– Investment
– Value Proposition to Clients
– Value Added Service Offerings
– Value Added Engagement Model
• Service Offerings
– Assessment
– Pre-Implementation Prepwork
– Partial/Full Implementations
– Project Insourcing/Staffing
– Training/Mentoring Programs
• Solution Areas
– BI & Information Management Assessments
– Customer Data Integration
– Data Governance
– Business Process Management
– Information & Data Quality Program Development
• References across Domains, Roles & Technologies in Life Sciences
• Why eTeam?

eTeam Company
Introduction
• International Consulting Firm focused on industry specific professional and
project services
• Incorporated in 1999 as a New Jersey based corporation
• Client Focus – Northeast based fortune 2000 companies (J&J, Sanofi Aventis,
Merrill Lynch, Wyndham, M&M Mars), large integrators (Deloitte, IBM, CSC,
Infosys, Wipro, HP), VMO organizations (Kelly Services, ProUnlimited, JJPro,
Beeline), Professional service organizations of data based software companies
(Oracle, SAP, Microsoft).
• Client Geography Focus – servicing north east based clients globally across
our servicing centers in US, India and Canada
• Services Focus
– Information Management Solutions
– Staffing services for Life Sciences companies
• Diversity 8(a)/SDB Business to meet client diversity goals
Background

eTeam Company
Introduction
Revenue/People
Growth
Revenue/People Growth Over Time
0
100
200
300
400
Revenueon$$MM,Peoplein##s
Revenue 3.6 4.9 5.3 5.7 7.2 8.6 10.4 16.45 18.5 23.5 26 31
People 45 62 65 70 84 101 121 145 174 208 250 300
1999 2000 2001 2002 2003 2004 2005 2006 2007 2008
2009
*
2010
*
Total Number of contractors on billing (84% - W2, 16% -
Contractors)
2009 and 2010 numbers are projected

Domains Roles Technologies
Sales & Marketing Data Architects Informatica
Datastage
Adverse Event Reporting Application Architects SAP
Oracle
Research & Development Project Managers Business Objects
Cognos
Electronic Data Capture Data Analysts Siebel
Hyperion
Data Management Business Analysts Trillium
Siperian
Pharmaceutical Manufacturing Statistical Programmers Ab Initio
SAS
Supply Chain Management System Analysts SAP, PeopleSoft
JDEdwards
Regulatory Compliance ETL/BI/DW Developers SQL Server
DB/2
DW/BI Test Engineers ARISG
Phase Forward
Investment
Business
Proposition

Johnson & Johnson
Eisai Pharmaceuticals
Sanofi Aventis
Enzon Pharmaceuticals
Industry & Technology Subject Matter Expertise
Focus on knowledge transfer and building client competency
Mid Range cost solution
Flexible delivery model to meet client’s agenda
Deloitte Consulting
HP Global Services
Cap Gemini
Computer Sciences Corporation
Wear system integrators hats to deliver as per their agenda/guidelines
Efficient Pricing to fit into their cost structures
Flexible workforce across US & Canada
Wipro
Infosys
TCS
Cognizant
RFI/RFP/Case studies support
Very low pricing to fit into their blended cost structures
US based SAVVY flexible workforce with competency in onsite/offshore
model
Alliance Consulting
Highpoint Solutions
Intrasphere
Teksystems
Complementary Industry & Technology Subject Matter Expertise
Efficient Pricing to fit into their cost structures
Flexible workforce across US & Canada
Value Proposition to
Clients
Business
Proposition

Value Added
Engagement Model
Business
Proposition
Customer Needs
Analysis
Service Start-up Service Delivery
Award Acceptance
Review
Client
Orientation
Client Needs identified by
seasoned staffing &
solutions executive
leadership
Identify Client Satisfaction
Metrics
Identify & Approve
Customized Client Service
Plan
Metrics, Templates,
Questionairres
Executive Leadership, Dedicated
Client Reps
eTeam and Client conduct 30 day
service review
Establish frequency of on-going
service reviews for scope for
performance improvements
Review Metrics
Appoint dedicated
industry/technology
aligned delivery team
fronted by Single
point of contact
Advise team of Client
Service Plan
Custom Delivery
Plans, Templates,
Rules
Client Service Executives, Engagement
Managers Recruiting Teams
interact with Client Managers or portal for
requirements
Use proprietary project management
methodology, employee/talent database,
vendor and industry alliances to deploy
the right talent or implement the projects.
Methodology
Templates
Talent Databases (200000)
Online Testing Tools
Background Verification Tools
People
Process
Tools

Value Added
Service Offerings
Service Offerings
What are the Business Drivers
Recommend Solution Architecture
Achieve consensus on Future-State and Roadmap
Assist in the Vendor Selection process
Establish the PMO
Perform the Project Planning to launch the project
Staff and run the PMO
Provide full life-cycle delivery resources
Manage the QA function
Provide Knowledge Transfer to client at each stage of the project
Provide project oversight
Assist the staffing selection process
Provide precise resource estimation and budgeting
Manage the QA function
Perform project management
Customize training programs on client environment
Deliver training programs to functional users and IT staff
Shadow Mentor client staff
Assessment
Pre-Implementation
Preparation
Full-Length Partial
Implementation
Staffing Engagements
Training/Mentoring
Programs

eTeam Company Introduction
• International Consulting Firm focused on industry specific professional and
project services
• Incorporated in 1999 as a New Jersey based corporation
• Client Focus – Northeast based fortune 2000 companies (J&J, Sanofi
Aventis, Merrill Lynch, Wyndham, M&M Mars), large integrators (Deloitte,
IBM, CSC, Infosys, Wipro, HP) and professional service organizations of
data based software companies (Oracle, SAP, Microsoft).
• Client Geography Focus – servicing north east based clients globally across
our servicing centers in US, India and Canada
• Diversity 8(a)/SDB Business to meet client diversity goals

Solution Areas
• Business Intelligence and Information Management assessments
– BI and ETL Technology Platforms - Assist a firm conducting a rationalization of its technology
platforms for ETL, Reporting and Analysis, MDM, Data Quality tools
– Alignment of BI strategy and Analytical Competition
– Utilize the Information Value Architecture for a 4 to 8 week assessment leading to a roadmap for
phased solution architecture definition and implementation
• Customer Data Integration
– Implementation of customer master solution for pharmaceutical and financial services
• Data Governance Program Management
– Assist firms that are seeking to implement data governance program
• Business Performance Management
– Assist firms that are seeking to implement or migrate to new platform
• Information and Data Quality Program Development
– Assist Clients in assessing the state of their information quality and data quality leading to
remediation plans and a data quality management program framework with a roadmap for
implementation.

Business Intelligence and Information
Management Assessments
• Scope
– Develop a BI solution architecture that provides the foundation for analytical
competition
– Align the BI environment with the distinctive capabilities of the firm
• Business Drivers
– BI is successful when it goes beyond data management and reporting, into the realm
of analytics
– BI encompasses the enabling technologies for strategic use of analytics
– An enterprise wide approach to BI ensures a single-version-of-the-truth
– The solution architecture supports internal processes, integrated across multiple
enterprise systems
– The solution architecture supports external processes, integrating multiple customer
touchpoints and external data
– The BI solution architecture must incorporate data management at all layers
– The BI solution architecture must provide the right tools to the right business users to
enable analytics
• eTeam Role
– Create a solution architecture that aligns BI with the distinctive capabilities of the firm
– Facilitate the communication of the BI vision to senior management
– Identify the analytical decisions supported by the technology platform and the data
that drives those decisions
– Provide an evaluation of the firm’s BI Technology Platforms, across ETL, Reporting
and Analysis, MDM, Data Quality tools

Customer Data Integration
• Scope
– Implementation of customer master solution for pharmaceutical and financial services
• Business Drivers - Pharmaceutical Firms
– Compliance reporting on spending
– Contracts and chargebacks
– Sales force targeting
– Marketing segmentation and marketing automation
– Siebel integration with other data sources
– CRM integration
– Closed Loop Marketing
– Mergers
• Business Drivers – Financial Services
– Mergers
– Closed Loop Marketing
– Consumer and commercial banking still strong
• eTeam role
– Solution architecture
– Business requirements
– Program management, QA
– Staff development resources for integrations

Data Governance Program
• Scope
– Implementation of a Data Governance Program to include Initiatives such as
Data Stewardship, Metadata Strategy, MDM, Data Quality Program
– Compliance Reporting (SOX)
– Internal and Regulator Data Audit process
– Globalization business issues (Regional integration)
– CRM integration with Legacy application architecture
• eTeam role
– Data Governance Assessment, identification of stakeholders and plan
– Data Governance Program management (Framework, Mission, Goals & Scope,
Rules of Engagement, Policies, Principles, Privacy, Data Authorization)
– Data Governance Road Map (DG core competencies, Business Data Policy,
Data Authorization & Privacy Policies)
– On-going support (Advise and train in-house staff, set direction)
– Staff Development resources for integrations

Business Performance Management
• Scope
– Assist firms that are seeking to implement or migrate to new platform
– Vendor consolidation
– Standardizing on Hyperion/Oracle platform
– Managing cost containment activities
– Managing continuous improvement projects
• eTeam Role
– Current state assessment
– Vendor evaluation
– Solution architecture
– Staff development resources for integrations
– Long-term support

Information and Data Quality
Program Development
• Scope
– Development of data quality management solutions for Financial Services, Energy, and
Education clients
– Reduced cost of regulatory report preparation
– Improved Customer Service
– Reduced cost of correction processes
– More effective Decision Making through increase Information Quality
• eTeam role
– Current State Assessment
– Business requirements and Strategy and Roadmap Development
– Data Profiling Analysis
– Technology Evaluation and Selection
– Shared Service Definition and Roll-out
– Standards and Guideline Definition
– Staff development resources for sub-projects

Overview of eTeam Service Offerings
• Assessment
– What are the Business Drivers
– Recommend Solution Architecture
– Achieve consensus on Future-State and Roadmap
• Pre-Implementation Preparation
– Assist in the Vendor Selection process
– Establish the PMO
– Perform the Project Planning to launch the project
• Full-Length Partial Implementation
– Staff and run the PMO
– Provide full life-cycle delivery resources
– Manage the QA function
– Provide Knowledge Transfer to client at each stage of the project
• Staffing Engagement
– Provide project oversight
– Assist the staffing selection process
– Provide precise resource estimation and budgeting
– Manage the QA function
– Perform project management

eTeam Differentiators
• Industry knowledge
• Experience building these applications in these industries
• Software vendor agnostic
• Focus on building client competency
• Superior project resources
• Flexibility to partner with client at all stages of project life-cycle
• Mid-range cost solution
• We know what works

eTeam Quals
Service Offering – Assessment
Solution Offering – Regulatory Compliance, Data Governance, Reporting
Industry – Financial Asset Management
Developed a more structured environment around their data management initiatives. The firm has
several repositories for operational data for Trade and Compliance, Portfolio Management and
Reporting. There are challenges in terms of properly tracking and maintaining reference data within
the current environment. The organization required more consistency in the definition and use of
funds related data and associated master data.
Service Offering – Project Insourcing/Staffing
Solution Offering – Datawarehouse, Business Intelligence, Quality Assurance
Industry – Hospitality & Recreation Organization
Provided project in-sourcing/staffing services in the areas of Business Intelligence, Data Warehousing,
Database Design and Quality Assurance. Provided project estimation, project management and
mentoring services to the project leadership to keep the projects on track.
Service Offering – Assessment, Full Length Implementation
Solution Offering – Decision Support, Business Reporting
Industry - Media
Matured, Developed and deployed the marketing database by uploading the data from 5 different
sources. Created a reporting platform using Microsoft technologies to enable business reporting for
business managers, advertisement coordinators, print and online associates.

eTeam Quals
Service Offering – Assessment, Pre-Implementation Prepwork, Full Life cycle implementation
Solution Offering – Business Process Management
Industry – Financial Asset Management
Implemented revenue accounting and segment profitability analysis for an Investment
Management firm. The firm needed a formalized BPM process to evaluate the proliferation
of new investment offerings to retail and institutional customers, through allocations of
revenue and costs to customer segments and product lines. The engagement began with
an Assessment phase to reach consensus in IT and Finance on the proposed solution.
Next followed the Pre-Implementation phase to create the project governance and assign
business SME’s, finally followed by Full-Lifecycle implementation through development,
test and production turnover.
Service Offering – Information Management Assessment
Solution Offering – Customer Data Integration
Industry – Pharmaceutical
Created a solution architecture for a CDI implementation encompassing medical professionals,
institutions and trade partners. The organization faces challenges for sales force
alignment, targeted marketing, field force effectiveness, chargeback administration and
compliance reporting. The project identified the business drivers and benefits of a
customer master application, evaluated a range of in-house software and external hosted
vendors, and created a roadmap with risk management milestones.

eTeam Quals
Service Offering – Assessment Phase One
Solution Offering – Data Governance (Top Down)
Industry – Global Financial Services Organization
Conduct an organizational assessment around client’s data management initiatives. Typical firm is a Global
organization having business functions in all Regions (Americas, EMEA and Asia Pacific). Purpose of
assessment is to identify where organization is positioned of the Data Governance Maturity Model. The
assessment will identify and assess existence of data stewardship & ownership, metadata strategy to
support data landscape and business glossary of terms, central use of master data management
process and data quality business (rules, analysis, tracking and cleansing) process. In addition, the
assessment will document organizational pain points based on outcome of executive briefings.
Service Offering – Establishment Data Governance Role Phase Two
Based on assessment findings and Maturity Model placement, developed a Traditional Data Governance
Role. The process will include a Mission and Objectives statement, Organization Placement
recommendation, establishment of a functional business model that describes who key stakeholders
are and how the Data Governance Role interacts with Stakeholders. Finally a Program Office will be
developed to include the rules for engagement, program management, policies and initial budget.
Service Offering – Establishment Data Governance Roadmap Phase Three
Develop a Data Governance Roadmap that describes sequential tasks and deliverables required to support
the Data Governance Mission and Objectives. In addition, it will recommend the establishment of data
management initiatives lacking in the initial assessment findings. Working with the Program Office a
roadmap will be developed that identifies key initiatives required to support the program and its
stakeholders.

eTeam Quals
Service Offering – Information and Data Quality Program Development
Solution Offering – Pre-Implementation Preparation through Implementation
Industry – Energy
Established an Enterprise Data Quality Strategy and Shared Data Quality Management
Services for a global energy company. The client recognized the need to improve the data
quality of information resources in support of regulatory reporting and Master Data
Development. The project entailed defining the data enterprise quality requirements,
evaluation data quality technology, negotiating licensing for data quality software, Defining
and Launching Shared Data Quality Services, and defining and socializing data quality
principles and guidelines. The first two supported projects resulted in a cost savings of 10
to 20 Million Dollars
Service Offering – Information and Data Quality Program Development
Solution Offering – Assessment to Pre-Implementation Prepwork
Industry – Information Provider
Assessed the Data Quality capabilities and analysis of strategy options a global credit
information provider in support of their information management customer solution service.
This included evaluating existing in-house data quality functionality, researching customer
requirements, evaluating technologies available in the market. The product was a strategy
recommendation with a roadmap.

eTeam has delivered…..
Wyndham
RCI
Sanofi Aventis
Sanofi Pasteur
Merrill Lynch
Dean Health Plans
Golden Tree Asset Management
Eisai Pharma
M&M Mars
CSC
Deloitte Consulting
HP Global Services
Infosys
Wipro

Point of Contact
Ann Turner
Business Development Executive
732-248-1900 (X214)
aturner@eteaminc.com

E Team Data Management Offerings

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Notes de l'éditeur